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Reset Capture Counter is greyed out

Matt32
Is there something easy I'm missing here?
I was able to reset the Capture counter after shooting into a Prelight folder.
But since moving onto the next shots the menu is greyed out.

The file numbers remain sequencial.

Using File Name + 3 Digit Counter in Naming section

6.0.1

thanks
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Comments

7 comments

Date Votes
  • Matt32
    Odd, added that tool to another pane and it was no longer greyed out.
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  • Edward Caruso
    this exact same thing happened to me too when I first used V6 on a shoot. Very annoying bug. Quiting, restarting, etc. didn't fix it for me. So had to go back to V5 and haven't returned to V6. I filed a support case and the tech mentioned things would be fixed in 6.0.1 but didn't really acknowledge this one in particular. Too bad to hear its still happens in the newer version. I wonder if it gets fixed. I'll have to stay with V5 until then as I can't have captures going sequentially for a whole day of shooting.
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  • Matt32
    The problem happens after you designate a new capture folder.
    My work around is to add the tool, reset capture counter, remove the tool.

    I can't file a support case for this because although we own 12 backs and have 40 C1Pro seats... nothing is registered specifically to me.
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  • Paul Steunebrink
    [quote="Matt32" wrote:
    The problem happens after you designate a new capture folder.
    My work around is to add the tool, reset capture counter, remove the tool.

    I can't file a support case for this because although we own 12 backs and have 40 C1Pro seats... nothing is registered specifically to me.

    You don't need to fill in the registered field for support case to log a software question. Skip the field.
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  • Matt32
    Ah Correct you are!

    Support case filed.
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  • Alan Shortall
    I just had this same problem today.
    I shot for a while with Canon 5dMkII, using C1 6.3.3, and when I went to the reset the counter for the third time (worked the first 2 times) it was greyed out?
    Is this still an issue, or am I doing something wrong?
    Alan.
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  • Edward Caruso
    i would update to a newer version 6.4.3 or 6.4.4 and see if that does it.
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