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Banging my head on a brick wall

Monty Trent
I have written 3 times to Phase One using their contact page and haven't had the courtesy of either acknowledgment or reply. Hallo! Is anybody there?

Monty
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Comments

6 comments

Date Votes
  • maryanah
    that is a mystery to me too as I wasn't able to reach them with my questions. Surprisingly there was NO phone # to dial.

    I am not sure what you are trying to email them about, but this one: contactformular@phaseone.com worked for me.
    You will receive a short answer from "Phase One Marketing" ...

    I just opened a post here on this forum, hoping to get some tech support from PhaseOne...let's see!
    Maryana
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  • Ulf Liljegren
    Monty

    You have been in contact with us at support before but last time was in June -09
    We are still here and ready to help you.
    Go to: http://www.phaseone.com/en/SupportMain.aspx and click on "Contact Support"
    This of course you know since you have tried it before.

    Maryana

    You mentioned that you have a Mamiya DM28 and live in the U.S, you should have received support information how to contact Mamiya America with your camera.
    If not, http://www.mamiya-usa.com/
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  • maryanah
    Ulf, thanks. I guess I am a bit confused - my problem is with software not with camera. Are you suggesting to call mamiya with software issue?
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  • Ulf Liljegren
    Maryana

    Capture One is the software that comes with your back so they will support both (hardware and included software)

    We can of course also help you but that requires that you contact you as I wrote to Monty in the last post-
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  • maryanah
    Thanks, I opened a support case and Jakub is trying to help me currently.
    If we find a solution - I will post it here.
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  • maryanah
    Ulf,
    Mamiya's website - SUPPORT takes me back to Phase one site for support and download.

    http://www.mamiya-usa.com/customer-serv ... loads.html

    And I still have my ticket opened. It's getting real frustrating. ☹️
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