C1Pro 3.7.8 crashes when developing pictures

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18 comments

  • Paul Steunebrink
    Did you install CO 3.7.8 according to these instructions?
    http://www.phaseone.com/HOME/Content/Su ... cleid=1650
    If not, I advise to uninstall the application and re-install according to instructions.
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  • Dirk21
    Hi Paul!

    thanks for your help, but if i follow your link, it says that the document has benn removed. Maybe you can explain me in short, what was written there...
    thanks a lot for your support.
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  • Paul Steunebrink
    Strange, I can open the link. Never mind. Below is a copy/paste from the knowledgebase article. This is a mandatory procedure for running CO3.7.8 succesfully on Vista SP1 x86=32-bit.

    The current version of Capture One PRO, 3.7.8, will run on the new Windows Operating System, Vista, if you follow the workaround provided below:

    1. Unpack Files into a directory
    2. Look for the SetupPRO.exe File
    3. Right Click on File, choose Properties
    4. Choose Tab Compatibility
    5. Select Compatibility for Windows XP Service Pack 2.
    6. Install

    After installation you will have to:

    1. Go in to c:\\Program Files\\Phase One\\Capture One Pro
    2. Right click on CapturOne.exe
    3. Choose Properties
    4. Choose tab Compatibility.
    5. Set a check mark in “Run this program as an administrator”
    6. Click “OK”
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  • Dirk21
    now i uninstalled it, and installed it again exactly as written in your post.
    but still the same problem... 🤬
    i really don´t know what to do.
    Today i decided to install capture one 4.1.1, to finish my job, but there is another problem. In the preview and in the processed file there are several stripes from up to down. Today is not my day...
    Maybe somebody has help for me in this case, or the case above.

    thanks!
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  • Paul Steunebrink
    What camera raw files are you processing? Maybe you have corrupted raw files? Have you tried older images; do you run into the same problem?
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  • Paul Steunebrink
    Have you cleaned up the preview cache of CO3 recently? If not, try to do that.
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  • Dirk21
    i use Eos 5D raw-files.
    I also tried old ones, everytime the same problem...
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  • Dirk21
    i installed the programm today, so i dont think it´s something with the preview cache, as also the processed pictures show those ugly stripes!
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  • Paul Steunebrink
    [quote="monacopaul" wrote:
    i installed the programm today, so i dont think it´s something with the preview cache, as also the processed pictures show those ugly stripes!

    I was referring to the CO3.x preview cache. CO4 does not have a preview cache, at least not a central cache. When you remove and re-install CO3, it does not delete the cache. Check your preferences and flush the cache which only deletes preview files, no work files.
    A large cache can sometimes keeps CO3 from working properly.
    Next, look in the process folder, where you let CO3 save processed files, for any unknown file name which you be the result of an unfinish process run. These files can stop CO3 from operating normally too.
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  • Dirk21
    thanks paul, i´ll try that! i let you know!
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  • Dirk21
    i deleted all previews, still the same.
    but i found something... (for my C1pro problem).
    It´s possible to process 8 bit files, but as soon as i want to process 16bit files c1pro crashes when 99% of the processing is done.
    How can that be?
    I know this sounds all a bit strange, but i work now for 3 years with this programm and i never had problems before.

    cheers!
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  • thowi
    [quote="monacopaul" wrote:
    How can that be?
    Which color space is set for output?
    Is AdobeCMM installed on your system?
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  • Dirk21
    for output is set adobe rgb and yes, i have adobe cmm installed.
    you know about any problems for this combination?
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  • Dirk21
    and i installed the adobe cmm 2 days ago, so i could really be the reason for all this... any suggestions what to do? uninstall adobe cmm?
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  • thowi
    [quote="monacopaul" wrote:
    for output is set adobe rgb and yes, i have adobe cmm installed. you know about any problems for this combination?
    Yes, I had similar problems (stripes). C1 does not support AdobeCMM unfortunately.
    While you can not choose AdobeCMM in C1 however it will be adressed as CM automatically according to a tag in profiles that is "ADBE".


    So... if you deinstall AdobeCMM everything should work.
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  • Dirk21
    😄 😄 😄
    thanks so much!!!
    that was the point... i deinstalled it and everything works fine.
    Thank you so much for your support!!
    i was really frustrated the last 2 days... you made my day.

    cheers!
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  • thowi
    [quote="monacopaul" wrote:
    :D 😄 😄
    thanks so much!!!

    You're welcome!
    Workaround: if you need or want to use AdobeCMM for other applications you can process 16bit Tif with the camera profile embedded. Afterwards you can convert the Tif to AdobeRGB in Photoshop.
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  • Dirk21
    good hint... but for the moment i`m happy that i got rid of the adobe cmm...!
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