Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Media Pro Bug: Unwanted Scrolling Using Wacom Tablets

roboticon
Has anyone else had this problem, using Wacom Tablets and Media Pro?

I have two Wacom tablets, and both of them scroll whenever I barely lift the pen out of range of the tablet and then lower it slightly - without the pen ever touching the tablet. If the pen is lifted more than about 3/4 inch (about 18mm) out of range, and then lowered back into range of the tablet, Media Pro scrolls down one or two thumbnail lines for no reason.

I'm using OSX Mavericks on a Mac and I am using both a Wacom Intuous 3 and a Bamboo, and they both do the same thing. I have disabled any keystrokes or tablet options that allow any kind of scrolling, yet it scrolls and scrolls and scrolls, every time I barely lift the pen. Then I have to scroll back up to get my desired selection back on screen to select it.

This started when I updated to Mavericks (so, I know, blame Apple), but NO other program does it! I use my tablets in Photoshop, Lightroom, databases - everything. But no other program does this wierd scrolling with the tablet, and I've checked multiple programs, multiple times. It is only in Media Pro (and its predecessors).

Before updating to Mavericks, I used my tablets to quickly make selections (MUCH faster than any mouse or trackball), because you can just "tap" the pictures you want to select by pointing with the tablet pen. I've done this with iView Media Pro, Expressions, and Phase One Media Pro. But only now, it scrolls without warning, and makes it impossible to use the program with a tablet - and this is a big negative!

Now, it is frustrating and slow, because you can't really easily hover your pen at just the range to keep it from scrolling easily.

Can anyone help with this? Please?!
0

Comments

10 comments

Date Votes
  • NNN635338480163007608
    I can't help, sorry, just wanted to say that I have the exact same problem and it's extremely annoying, especially with larger catalogs... (i'm still on 10.8.5, so it's not only Mavericks)

    Hope someone comes up with a fix... 😭
    0
  • roboticon
    I migrated to Mavericks about 6 weeks ago, from OSX 10.6.9.
    In that version of OSX, MP did not exhibit this behavior/problem, so I believe that PhaseOne has not fully tested compatibility since 10.6.9 (after hearing from you that 10.8 has the same problem as Mavericks with this).
    I've been a user of MP since iView MediaPro v1. iView did keep the program current and relevant, but PhaseOne is doing no better than MicroSoft at keeping the program current and usable.
    I'm hoping that they test and work out the bugs, as this is the only program that is so easy to use for organizing images and more!
    But they need to put in a little more effort.
    (Please, PhaseOne - you have a great program here. Please keep it technologically relevant and bring it up to date.)
    0
  • Nicolas17
    Same here I'm using a intuos 4 and this Bug does exist before Mavericks ... 😭 the problem is, it's still there in Mavericks. Even wih the last release of Media Pro 1.4.2, and YES it make 👿 impossible to use Media Pro with a tablet, and it's really pity because it was a very useful way to use Media Pro !
    0
  • roboticon
    Does anyone know when the bug first appeared?
    I was using the last version of 10.6 (I believe it was 10.6.😎, and it did not have the problem.
    Someone said that 10.8 had the problem, in addition to 10.9.
    Is that the case?
    And how about OSX 10.7? I may resort to it, if I have to go back a version or two to use the tablet again.

    I wish PhaseOne would get full Mavericks compatibility.
    I waited for a long time to go from Expressions Media to Media Pro, thinking I'd see how they supported it. I finally decided to pay the upgrade, in order to support PhaseOne's efforts to provide Media Pro. I now think I may have made a mistake, since they are not providing an up to date application to us.
    I've apparently "been had" yet again.

    Please, PhaseOne you've got a great one-of-a-kind program.
    Make it work.
    0
  • Destry Jaimes
    Having the same issue here. Running Mavericks 10.9.2, MP 1.4.1.67972, Wacom Intuos 5 Touch. Happens with all catalogs, large and small.

    I didn't regularly use my Wacom when managing MediaPro back on Mountain Lion, but have been using it for everything these days.

    I only notice the behavior when using the grip pen, not when simply using the tablet as a huge trackpad. I thought maybe turning off touch on the tablet would fix the issue, thinking that maybe the palm of my hand was causing the behavior, but it doesn't.
    0
  • roboticon
    Does it exhibit this unwanted scrolling in OSX 10.7?

    I may have to go back to 10.7 or 10.6, because this is too annoying a bug to live with.

    I don't know where this odd behavior could have come from. PhaseOne is obviously not doing much testing before releasing updates for Media Pro - not that they are supporting it at all.

    If anyone has been able to use 10.7 without the scrolling, please post if you could, as I will be downgrading OSX to a previous version.

    Thanks!
    0
  • PhilippePierre
    Same problem here, since a toooooo long time (latest configuration : OSX 10.9.4, Intuos3 6x8 driver v. 6.3.8-2).
    Any solution found/done since April (thanks to roboticon for the first post) ?
    0
  • Ignition
    Bumping this thread. My company has almost 50 copies of Media Pro, and we are moving to Mavericks soon. I can reproduce this issue consistently in Mavericks (although not in 10.6.x-10.8.x, although I am not doubting that others are seeing it). If anyone has heard about a solution please let me know. We have tested the issue with all versions of the Wacom Driver, and 10.9.5 with Media Pro 1.4.2. ONE OTHER NOTE: interestingly, Media Pro does not have to be in the foreground or have focus. It can just be a background window and if the tablet tool comes near the tablet it scrolls down. ALSO, the bigger the tablet, the more it scrolls (we have tablet sizes medium through Extra Large). Anyone have a solution? I have filed a trouble ticket with Phase One.
    0
  • Patrick472
    This bug is not recent. I have it with a Wacom Bamboo on OSX 10.7 and 10.8, no wonder it's still there.
    0
  • Ignition
    I filed a trouble ticket with Phase One. Here was their response:
    Unfortunately this is a Driver related conflict from Wacom. It is something that occurs with their devices from time to time with any application.
    Notable software's that have been effected by this driver issue in the past include Excel, TextWrangler, Firefox and even Adobe Bridge.

    In the past Driver Updates have always been the proper fix from Wacom, but some software developers have chosen to impose workarounds for the Wacom driver conflicts by ignoring proximity inputs from the device. Unfortunately at this time Media Pro does not have such a workaround. At the current time the only solution is to contact Wacom to determine if they have a driver that can address this for you.

    The last time this issue was addressed successfully was with driver 5.26 on the 10.8 OS. It may be possible to use this driver or perhaps another version 5 Driver but that is best addressed by Wacom.
    I am in contact with the Wacom support now, but Media Pro is the only application having this issue, so I am not convinced they will not bounce me back to Phase One, I am just hoping they will be able to give me some information to give Phase One to help them find the issue (truthfully I think it is probably a shared issue between the software, the OS, and the driver). I will update this thread as I get new information.
    0

Post is closed for comments.