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Delete button does not delete files in C1 7.2

Arthur Pluta
Have a i7 intel laptop with 16GBRAM and a SSD.

When I try to delete a file in C1 7.2 or one version before I receive an error message:

Failed to move image.
Unkonwn Error.

- abort
- try again
- ignore

I have to use short keys like Ctr+Delete or deleting for ever with Alt+Delete.
Two versions before C1 7.2 I remember using the delete button only and it worked like the short cut of pressing Ctr+Delte.

I opened an support case but for weeks I did not get an answer.

How does your Delete-Key works on your machine?
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Comments

3 comments

Date Votes
  • Paul Steunebrink
    Regarding your support case, check the status online.

    Working with sessions, deleting works as advertised on my CO 7.2 setup. You can find the shortcuts in the File menu:
    - Move to Trash: Cmd+BackSpace
    - Delete Permanently: Ctrl+Cmd+BackSpace
    Hitting BackSpace key only, without Cmd-key, also moves the image to trash. Note that the BackSpace key is a.k.a. the Delete key on Apple.

    You might want to repair permissions on your systems. It does not hurt but often helps.
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  • Arthur Pluta
    Has anyone an answer why Capture One 7.2 does not support the DELETE-Key on an Win7 laptop?

    In preveous versions I could use the delete key but version 7.1 and 7.2 Capture One seams not to support the function of the delete key.

    Am I the only one who uses the delete-key?

    Regards
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  • Paul Steunebrink
    Hi again,

    First, I apologize for answering from Mac in my earlier post, while you are on Windows. I did some Windows exercises and did not find any abnormality in 7.2. The Delete-key on a extended keyboard of my desktop computer also moves images to trash.

    Now you asked about the Delete-key on a notebook. OK, hold on. Is it really the Delete-key or the Backspace key (large key, upper right corner). Do you have a 'real' Delete-key, or do you create it with a Fn+key (like Fn+Backspace) combination?
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