6.4.3 and tethered canon

dale11833

• July 21, 2012 19:38

Seems that with this updated software I cannot reconnect a Canon 1Ds mark III or a 1D Mark IV without quitting and restarting Capture software every time. If I do not quit out of Capture, but just disconnect cable and tether up again I get a "cannot connect to camera" error, or no message at all, with no connection. This never happened with prior versions of Capture. I could always disconnect the cable and reconnect it without quitting out of capture.

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  Paul Steunebrink

  • July 21, 2012 20:18

  Two suggestions:
  
  - in Preferences, Capture disable all providers except the Canon (in particular the Nikon provider)
  - create a support case and attach the CaptureCore log; on Mac you can find it in <user name>/Library/Log/CaptureCC.log

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  Florent-Sinan Brunel

  • July 21, 2012 20:34

  Hi
  
  I noticed the exact same thing. With Canons.
  Worked with a D3X for 3 days with 6.4.3 and didn't have any trouble at all. (I even tried to disconnect the camera during a capture and it reconnected and uploaded the images successfully! )

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  dale11833

  • July 21, 2012 21:05

  [quote="Paul_E" wrote:
  Two suggestions:
  
  - in Preferences, Capture disable all providers except the Canon (in particular the Nikon provider)

  
  
  I had that already in place. All providers were disabled except Canon.

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  ppdigital

  • July 23, 2012 08:40

  Experiencing the exact same issue on a new non-retina 15"MBP/OSX10.74 tethered to 5DmkIII. Also disabled non-canon in c1Pro>Pref and also had to use the same sequence to regain connection.

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  tupelo matt

  • July 23, 2012 20:05

  Exact same problem here. My 1ds mrkIII and 5d mrkIII will not reconnect if I turn the camera off then back on again, I have to shut down C1, turn the camera on BEFORE i restart C1 for it to recognize, running OS 10.6.8
  
  Matt

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  dale11833

  • July 24, 2012 06:15

  I am wondering if doing a clean install of 6.4.3 will take care of the problem. Also, I have 6.4.2 in the app folder, renamed.

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  tupelo matt

  • July 24, 2012 12:53

  Dale, tried the delete and clean install with no luck, I'm sure it's just a canon SDK issue that needs tweaking.

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  Teemu Salminen

  • July 24, 2012 14:54

  I had this problem with the Canon 5D III at home, where I use a PC with Vista 64bit. Then I went to test it in the studio with a another PC with WIN 7 and there were no problems ( I only tested it for 10 minutes, though)
  
  Also, I had this problem all the time with both PCs when I was shooting with the 5D Mk II.
  
  Teemu Salminen

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