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Capture One seems to have ended !!

NN8882721
I bought Capture One LE with a Leica M8 and today, trying to open Capture One, a message appeared telling me that Capture One seems to have ended (expired). (in french : "Capture One semble avoir expiré,l'application va se fermer") Concequently I can't open it. Why? Can you help me, I have to be able to use it quickly.
Thank you.
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Comments

14 comments

Date Votes
  • Mikkel Selsøe
    [quote="NN888272" wrote:
    I bought Capture One LE with a Leica M8 and today, trying to open Capture One, a message appeared telling me that Capture One seems to have ended (expired). (in french : "Capture One semble avoir expiré,l'application va se fermer") Concequently I can't open it. Why? Can you help me, I have to be able to use it quickly.
    Thank you.


    Try downloading the latest version, here:
    http://www.phaseone.com/Content/Downloads/CO4.aspx
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  • NN8882721
    [quote="Mikkel2" wrote:
    [quote="NN888272" wrote:
    I bought Capture One LE with a Leica M8 and today, trying to open Capture One, a message appeared telling me that Capture One seems to have ended (expired). (in french : "Capture One semble avoir expiré,l'application va se fermer") Concequently I can't open it. Why? Can you help me, I have to be able to use it quickly.
    Thank you.


    Try downloading the latest version, here:
    http://www.phaseone.com/Content/Downloads/CO4.aspx


    I had already downloaded it before publishing the previous message. but the previous problem apears
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  • Paul Steunebrink
    It seems to me (but correct me if I am wrong) that the trial or test period has ended. Have you used your license key already that came with the software in the M8 box?
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  • NN8882721
    [quote="Paul_E" wrote:
    It seems to me (but correct me if I am wrong) that the trial or test period has ended. Have you used your license key already that came with the software in the M8 box?

    Yes of course. Do you want the number of the license key?
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  • Mikkel Selsøe
    [quote="NN888272" wrote:
    [quote="Paul_E" wrote:
    It seems to me (but correct me if I am wrong) that the trial or test period has ended. Have you used your license key already that came with the software in the M8 box?

    Yes of course. Do you want the number of the license key?


    No, don't post your license key anywhere. I think you should create a support ticket.
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  • NN8882721
    [quote="Mikkel2" wrote:
    [quote="NN888272" wrote:
    [quote="Paul_E" wrote:
    It seems to me (but correct me if I am wrong) that the trial or test period has ended. Have you used your license key already that came with the software in the M8 box?

    Yes of course. Do you want the number of the license key?


    No, don't post your license key anywhere. I think you should create a support ticket.


    I'm sorry my english is not good. Yesterday my soon help me in english. Today he is at school... I dont understand "support ticket" What it is and how I have to do. Thank you
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  • Paul Steunebrink
    [quote="NN888272" wrote:
    [quote="Paul_E" wrote:
    It seems to me (but correct me if I am wrong) that the trial or test period has ended. Have you used your license key already that came with the software in the M8 box?

    Yes of course. Do you want the number of the license key?

    You need to fill in the license key in the program to activate it for permanent use.
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  • NN8882721
    I'm sorry my english is not good. Yesterday my soon help me in english. Today he is at school... I dont understand "support ticket" What it is and how I have to do. Thank you
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  • Paul Steunebrink
    [quote="NN888272" wrote:
    I'm sorry my english is not good. Yesterday my soon help me in english. Today he is at school... I dont understand "support ticket" What it is and how I have to do. Thank you

    A support ticket - which Mikkel suggest - refers to the possibility that you ask Phase One directly of support. You can go to http://support.phaseone.com/, login and provide the question.
    To be honest, the web site is a bit confusing in its layout. I am afraid that you need your son's help to do it as well.

    I believe that when you go to the Help menu in Capture One 4, License Information, you can type your license key and you should be up and running without opening a support ticket.
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  • NN8882721
    I can't go in the help menu because i cant open Capture one and my son come back on friday!!! I have a photo work to finish today. I can use Photoshop but i feel not very well with it. I prefer to work with your sytem to develop the RAW. May i can reinstate Capture One with my the CD. Do you think I can use the CD a other time? I install with it one time only. It is very important because it is the first job for a new client (the city Quimper). Thank you to your assistance.
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  • Paul Steunebrink
    Are you running Capture One 3 LE or Capture One 4?
    If you can't open Capture One because the trial period has expired, there is the option to activate it. Can you choose this option and enter the license key?
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  • Nicolas
    What is your mother tongue language? you may find someone here speaking YOUR language…

    in the meantime do a search for all phaseone files in HD/library and user/library
    delete them and try to start again, you should have have a chance for CO working again as a trial version (until you can register)
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  • NN8882721
    Thank you I am French . Thank you very much if you find someone speak french.
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  • Nicolas
    C'est bien ce qui me semblait…
    Depuis :
    http://www.claris.fr/contact_fr.php envoie moi un mail pour que j'essaye de t'aider, so we don't bother all with our French speaking… 😉
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