Suport page is useless for activation issues
The support page takes you to some unrelated question and then asks for more details about your hardware and its serial number. Totally irrelevant to activation count.
Trying to contact C1 ,just takes you in a circle, perhaps some one in C1 should read the support page then try and fill it out.
My activation count for v4 is 0, I would like it reset to at least 1 so I can activate v4 on my laptop to take away with me on holidays.
Silly question when is the Pro version going to be released so I can get the batch function working?
Ian M
Trying to contact C1 ,just takes you in a circle, perhaps some one in C1 should read the support page then try and fill it out.
My activation count for v4 is 0, I would like it reset to at least 1 so I can activate v4 on my laptop to take away with me on holidays.
Silly question when is the Pro version going to be released so I can get the batch function working?
Ian M
0
-
You can deactivate a license yourself either from the application or from the Phase One web site after login. Not sure if you have tried that already. 0 -
[quote="RF Cat" wrote:
Silly question when is the Pro version going to be released so I can get the batch function working?
Ian M
Ian, what do you mean by 'get the batch functon working'? What isn't working?0 -
Paul,
I am not sure why I would want to de-activate my licence?
Since I bought my laptop in 2003 I have had copy on C1 running on it and my main PC. All I am trying to do is activate the production version of V4 on the laptop so I can take C1 and my laptop away on holidays.
imacken, what doesn't work on batch is I can't any files in there to actually start a batch production. I was also under the possibly mistaken idea that batch wasn't available in the current version and that I would have to wait until the Pro version was released.
Ian M0 -
[quote="RF Cat" wrote:
imacken, what doesn't work on batch is I can't any files in there to actually start a batch production.
Ian M
Hi Ian. Not being akward, but I still don't see what the problem is. Can you explain in a little more detail?0 -
I expected batch to operate the same way as it does in v3.7.x, but obviously it doesn't.
Ian M0 -
Stil struggling to see what you mean Ian. In V3, you just ctrl-click on the images you want to select for processing and hit 'ins' to send them to batch processing. In v4, you ctrl-click to select and then hold shift and click on process to send to batch.
Not much different. Am I missing something?0 -
[quote="RF Cat" wrote:
Paul,
I am not sure why I would want to de-activate my licence?
Since I bought my laptop in 2003 I have had copy on C1 running on it and my main PC. All I am trying to do is activate the production version of V4 on the laptop so I can take C1 and my laptop away on holidays.
(...)
Ian M,
I did not express myself properly, I apologize. I did not meant to say to deactivate the license but the activations on that license.
You can deactivated an installation (CO4 only) individually from within the application. You can also deactivate all installations for a particular key from the PO web site. You will (or: should; have not tried it myself yet) regain all activations for that license and start from scratch. This step will deactivate all installations done with that key.
Again: not done myself yet. Perhaps PO can fill in or you ask PO in a support case to be sure. Don't want to ruin your holiday!0 -
[quote="Paul Steunebrink" wrote:
You can deactivated an installation (CO4 only) individually from within the application. You can also deactivate all installations for a particular key from the PO web site. You will (or: should; have not tried it myself yet) regain all activations for that license and start from scratch. This step will deactivate all installations done with that key.
Again: not done myself yet. Perhaps PO can fill in or you ask PO in a support case to be sure. Don't want to ruin your holiday!
Indeed this is the case - and I have done it in order recover an activation from a dead laptop. Using the PhaseOne support site enables you to de-activate all installations associated with a particular key.
Of course, this mean't that I had to re-activate my desktop machine.
A word of warning: From my own experience, it seems that whilst the de-activation is effective immediately, the new activate count may take a little longer to ripple through to the activation server. In my case, I could not re-activate my desktop for about half an hour. Just be careful when you do it.0 -
Hi guys,
holiday hasn't been ruined, the laptop is struggling a long. Dynamic range of the display is severely reduced, some applications are working okay. C1 is in trial mode, virus scanner is slowing everything down considerably. I only have to tolerate this for another 4 days when the photos are copied on to my main PC. The laptop then gets totally re-installed.
What doesn't work in v4 that does in v3.7.x. I can select using ctrl + A and then insert that selected group into the batch process. This function most definitely doesn't even have an equivalent function in v4. While on my PC which has a multi core pu I can convert each image as a I go, on a laptop with a single core that is not a feasible way of working. I know buy an up to date laptop, you convince the wife I need a new laptop.
What you are saying is I have to individually select each image I want converted and then paste the lot into the batch process. I realise I can do small select and insert into the batch process, but that becomes unwieldy and very slow.
Ian M0 -
Hi Ian,
Great to hear you are still struggling, I mean you did not give up. 😂
Regarding processing a selection of image, a.k.a. batch processing, use the Shift-key while hitting the Process button or Sh+Ctr+D. There is a sticky thread in this forum "Batch Processing" specially created to help you on this one.
Enjoy learning!0 -
[quote="RF Cat" wrote:
What doesn't work in v4 that does in v3.7.x. I can select using ctrl + A and then insert that selected group into the batch process. This function most definitely doesn't even have an equivalent function in v4.
What you are saying is I have to individually select each image I want converted and then paste the lot into the batch process. I realise I can do small select and insert into the batch process, but that becomes unwieldy and very slow.
Ian M
Hi Ian. No, that's not what I was saying.
As I said in my reply earlier, if you want to process some or all, then ctrl-click to select some or ctrl-a to select all, then hold shift and click on process. Only one key press more than v3 - not much difference really!
Iain0 -
Hi Iain,
I think part of what you are missing is, I shouldn't have to come to the support forum to check a sticky thread to find out about functionality.
Under v3.7.x you tag the images you want to process in batch and then click on the batch icon and walk away and let V3 do it magic. There is no tag function in V4.x, you can select by rating but that isn't the same, because the rating stays on completion, where as you can untag images when you have finished batch processing.
It is more than just one extra click, images don't stay selected as you adjust each image, you have to go back and select each image individually. The new v4 functionality slows down my workflow considerably.
Maybe be tagging will return on release of the Pro version.
I did read the manual before coming on to the forum, looked up the FAQs, checked the V4 help files, nothing to be found.
Ian M0 -
[quote="RF Cat" wrote:
[...]
Under v3.7.x ...
[...]
Ian M
Hi Ian M,
There is nothing wrong in comparing a previous and current version (i.e. CO3 and CO4). However from the discussions on CO4 here I have learned that users that were unfamiliar with CO3 tend to pick up new features in CO4 faster (and are more happy with it?). Normal human behavior (for the CO3-users) since old habits die slowly.
CO4 has a different way of working in particular in the field you describe. Looking at it in a CO3 manner make it sometimes seems unlogically, not making sense. Besides an omission in documentation (the Shift-key, you got it), CO4 is excellent in adjusting a selection of images at a time, individually or as a group, while keeping the selection intact. The multi/single view button (top left, viewer) allows you to switch between all or one image in the viewer.
Tagging is still there, if you want to use the star rating and select or sort on rating.
In short, CO4 is different and not perfect yet, but forgetting CO3 might help to discover the new features. Hope this helps.0 -
Hi Ian.
Sorry, you didn't mention tagging before, you were talking about ctrl-a and sending to batch not working which it does.
Yes, you are right, the lack of tagging, selecting all tags, processing, and removing tags is merely one of the many functions that were available in v3LE but have not been implemeted in v4. Very frustrating indeed.
Using the star rating is a way, but it is no substitute for the tagging that was available in V3LE.
I'm sure you will have been aware of the many frustrated posts from me and others at the time of release of v4 about some basic features that are 'missing' from v3. The cynics amongst us will say that PO are waiting for the PRO version to implement the functionality that we had in LE, but we'll wait and see. Maybe we'll all be pleasantly surprised by 4.1!
Iain
Paul, the shift key is not omitted from the documentation it's on p69.0 -
Hi Iain & Paul,
I have never been a user of V3le I have always had Pro, I started using C1 before the LE, SE, Pro versions were released.
While yes, there are great extra functions within v4, the basic user ease has gone. I find differences between the beta version and the released version very frustrating with the removal of functionality.
I think you mistake old habits with ease of workflow. A new workflow has to be developed, that is okay, but it is made easier if the documentation is there.
This holiday is the first time I have had a lot of images to process on my laptop since V4 was released. I tested the beta version on it, but not in any great volumes.
But time to end this discussion and pack the car for the 3 day trip home.
Thank you all for your help.
Ian M0
Post is closed for comments.
Comments
15 comments