c1 pro, captured images are not being captured

LAC

• May 02, 2005 16:54

good day,
we are using a Lightphase on a G5. we load the c1 pro software (latest version), set-up like normal, fire a shot but the image doesn't show up. the back has power and it beeps when the software is loaded. once the shot is fired the back does not beep but when it works properly it does. we compared the settings with our second station (H25 with same software) and everything seems to be the same.
any suggestions?

thansk chris.l

0

• 

  Ulf Liljegren

  • May 03, 2005 12:32

  Check serial number of back. If it starts with BB02***** or BB03**** it should be alright.
  If it starts with BB00***** or BB01***** then other actions has to be taken.
  Please report which it is.

  0
• 

  LAC

  • May 03, 2005 12:49

  good day,
  i verified the serial # and it does start with BB03****.
  what do you suggest we try next?
  
  thanks again for you help.
  
  chris.l

  0
• 

  Ulf Liljegren

  • May 04, 2005 11:56

  I would suspect this is a firmware issue, latest for BB03 is 3.01
  If you can not shoot a image use old software, shoot a fram and do get info on back.
  Alt. use windows computer connect back go to Help -> About
  Due to this is a old back firmware updaters only exist for Mac OS 9 and Windows.
  Please tell me if you have access to a Windows computer otherwise you need to contact a dealer to help you out.

  0

Post is closed for comments.