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Misalignment of cursor point in Local Adjustments

NNN634254043769439673
Hi,

I just installed Capture One Pro 6.1 (32 bit) on windows 7 system (32 bit) and giving it a try .
I found that, when using local adjustments, the result is always 30-40 pixles off from the actual cursor point.
This happens both when drawing and erasing.
The offset is larger on the right side, and it gets smaller toward the left side.
Tried to find an answer in knowledge base, but couldn't.

Thanks a lot for your help in advance.
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Comments

18 comments

Date Votes
  • Marco312
    I have the same problem. 😭
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  • Luke Miller
    I don't have this problem on my Windows XP system.
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  • NNN634254043769439673
    Hi, Macro312.
    Have you fixed the problem ?
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  • Marco312
    Hi,
    I tried to download a new version and reinstall but the problem is still there.
    I don't know if disinstall the program and then reinstall it again could change something...
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  • NNN634257984844655237
    I have same problem on two PCs:
    1. Win XP 32-bit, Intel i7, Nvidia GTX280
    2.Vista 32-bit, Intel Core 2 Duo, Intel integrated graphics (OpenCL not supported)
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  • Drew Altdo
    It would be helpful if all those here created support cases and provided System Information files. From this thread it looks like it's the 32 Bit install of the software on the mentioned machines? I can't reproduce it here but it would be helpful to get a bigger base of users with this issue to find a common denominator.
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  • Gene Stryjewski
    I have the sane problem with i7 64 bit.
    windows 7
    12 Gig Memory
    ati 5770
    Two 23 inch monitors
    i7 2600 proscessor
    using the local adjustment brush painting a face the brush on the face but the adjustment shows up
    to the left about 1 or two inches and up from there about the same?

    I tried it on two systems configured about the sane way and they have the sane problem.

    Thanks,
    Gene
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  • Riza
    Same problem here, I5 machine, 4Gb RAM with windows 7 64Bit
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  • Drew Altdo
    Please create a support case and provide us the details. The sooner we have the cases, the sooner we can identify and fix the issue.
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  • Drew Altdo
    A few cases have been created and in those cases the Display was set to a Zoom setting of 125%. Setting the Display to 100% solves the issue in those cases.
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  • Gene Stryjewski
    Changing my display back to 100% did fix the problem but if you remember we had a similar problem with
    6.0 witch was fixed with 6.01.

    I hope you kept to code change in 6.01 and program it into the next patch.

    Yes it is working but for us old and blind people the text is to small for viewing. 😂

    Thanks,
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  • NNN634254043769439673
    Hi,
    Zoom setting doesn't affect the problem on my PC ( Win 7, i5, M460, 32 bit, NVIDIA GeForce 310M ).
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  • Drew Altdo
    [quote="NNN634254043769439673" wrote:
    Hi,
    Zoom setting doesn't affect the problem on my PC ( Win 7, i5, M460, 32 bit, NVIDIA GeForce 310M ).


    Create a support case. However, I would strongly urge you take a closer look, as this has been the solution for 100% of the reports of this issue thus far.
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  • Ed11
    No matter what kind of zoom factor I use, misalignment of the cursor remains.
    This is on a W7/64 laptop. (didn't tried it on my desktop)
    Why was it functioning in the previous version in any zoom level and now not?
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  • Drew Altdo
    We changed some things with the GUI to accommodate some differences between display settings.
    In the case of this tool we have found that using 100% zoom setting in the OS has always resolved the alignment issue. If that is not the case please create a support case.

    http://i52.tinypic.com/y2bdh.png
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  • Gene Stryjewski
    Wed Feb 02, 2011 5:20 pm
    No matter what kind of zoom factor I use, misalignment of the cursor remains.
    This is on a W7/64 laptop. (didn't tried it on my desktop)
    Why was it functioning in the previous version in any zoom level and now not?

    ED11,
    I think you have the"Zoom level" confused.
    The windows 7 display level is what you need to check the default level should be 100%.
    I had mine at 125% to make the system text larger.
    When I set it back to the default 100% things worked again.

    If you did not have this confused then I apologize just trying to help.
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  • Ed11
    Aha, OS zoom level. Yeah, now it's working ok. Very small text BTW. Should this not be independent of the OS zoom level? Thanks gene.
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  • Marco312
    I set back the zoom level to 100% and now all it's working properly.
    Thanks
    Marco
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