Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

New User - Problem with saving preferences

markt8
I have just purchased C1 LE to replace my RSP (after hearing about the Adobe buyout). I am having problems saving the changes that I have made to the preferences.

I unticked all of the save options (as I may not want to save the changes on exit), but each time I start C1LE these changes are ticked again.

As it must be something that I am doing wrong, can someone help me by pointing out my mistake.

Many thanks

MarkT8
0

Comments

6 comments

Date Votes
  • NN8930012
    Mark
    Coming from RSP myself, I had some difficulties with this. It would seem that the preferences only apply to images that you have not already looked at in C1. To see if that's your problem, set your preferences, quit from C1, take a photo and look at it in C1. Are the preferences OK for it?
    BTW, did you notice that Adobe is giving Lightroom 1.0 free to all RSP users? A very generous offer IMO.
    Iain
    0
  • markt8
    Iain,

    Tried what you suggested and the save preferences have reset themselves again. I untick them all, but when I open C1LE the "Save on Exit" and "Save when Changing Collection" options are ticked.

    I didn't know or expect a free upgrade to Lightroom. I wish I knew that was going to be offered before I spent £50 on C1LE. Saying that though, C1LE is very good, but I did prefer RSP.

    I guess I will be able to decide between using C1LE or Lightroom.

    Regards,

    MarkT8
    0
  • NN8930012
    Mark
    Have you got C1 PRO Trial installed by any chance? I was trialling them both, and it wasn't until I uninstalled the PRO trial that the preferences worked. Again, remember you have to try it on a 'unlooked at' file.
    0
  • markt8
    Iain,

    My problems have got worse now.

    I uninstalled C1LE and reinstalled it and now I cannot reactivate it. When I try to activate I receive a message saying "The provided email does not match the email in your Phase One customer profile". I have checked my email address in my customer profile and it does match.

    I have raise a case with the support team. So I guess I will have to wait for a response.

    Regards,

    MarkT8
    0
  • NN8930012
    Mark
    I had problems last night getting my LE activated for the first time! I kept going to the 'Activate' button on the web site, but it just kept throwing me into the 'e-shop'!
    Eventually got it to work after about a dozen attempts.
    I know that software companies have to protect their investment, but there must be a better way than this online activation method. I've had so much trouble with this kind of thing over the last 2 or 3 years with XP, CS2, TomTom, Phase One, Steam, etc. etc.
    You probably didn't need to uninstall - too late! - the preferences are held in a file called 'preferences.pf'' which you can delete and start again.
    Are you sure this is happening with images that you haven't even clicked on previously? All it takes is a click on the thumbnail to make C1 think that the file has been edited or previewed.
    Iain
    0
  • alfin
    Guys,
    I have always uninstalled before installing a new version, and I have never had to reactivate the software.

    Do you delete the Phase One folder after uninstall? Not necessary, but if so, make sure you keep the file c1dslr.lic - it's your licence file. I can delete everything, reinstall the software, copy the licence file back and everything works provided you are on the same computer. No activations needed.

    I'm a bit puzzled that so many people have problems with the activation since I have done it once only. I've had C1 since early 2003 and I have the Pro version, but I doubt the LE version works differently.

    BR/Lars
    0

Post is closed for comments.