Capture one will not work from 2010

Comments

7 comments

  • Drew
    Hello,
    Take your pick:

    viewtopic.php?f=1&t=8099

    viewtopic.php?f=1&t=8096

    http://xchange.phaseone.com/content/sup ... nguageid=1

    Either one will point you in the right direction.
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  • NN183589UL5
    Thanks Drew,
    Easy when you know how.
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  • NN183589UL5
    Ive had to get my computer fixed and have lost my software,I cannot now reactivate Capture One
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  • Paul Steunebrink
    [quote="NN183589UL5" wrote:
    Ive had to get my computer fixed and have lost my software,I cannot now reactivate Capture One

    Maybe you can be more specific or less cryptic. The original issue was a CO 3.x problem should have been solved with CO 3.7.10. What version are you on now? Do you have your license key? Do you have your login (name/password) for the Phase One site to deactivate obsolete activations? Where are you stuck in the process?
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  • NN183589UL5
    I have used all my Licence to down load Capture one 3.7 ,the drive on my computer failed and I have lost my software I have tried to deactivate and reinstall Capture one 3.7 but I am told the product key is invalid.
    I am not trying to install an extra computer I just want to reinstall my repaired one
    How do I go about this ?
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  • Paul Steunebrink
    [quote="NN183589UL5" wrote:
    I have used all my Licence to down load Capture one 3.7 ,the drive on my computer failed and I have lost my software I have tried to deactivate and reinstall Capture one 3.7 but I am told the product key is invalid.
    I am not trying to install an extra computer I just want to reinstall my repaired one
    How do I go about this ?

    For these issues contact Phase One directly in a support case. Only they can see what is going on at the other end of the line.

    You can also login to the Phase One web site, click on your account name, go to License Management and look what's going on. If necessary you can deactivate all installations on your key and try to activate Capture One again. For details:
    http://www.phaseone.com/en/search/artic ... nguageid=1
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  • NN183589UL5
    Thankyou
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