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Can't edit photo !!

maxime leyravaud
Hello,
i decided to donwload the trial version on my laptop befor buying capture one pro 7.

Once installed the trial, i reboot my pc and ia start C One Pro 7.

Here is my probleme : I can't shoot with a tethered camera ( a Nikon D700 ) and i can't edit imported pictures. They're blocked and there is a small eye at the bottom.
Then i believed it was because of the format and i download IQ 80 samples. The probleme is still happening.
After i installed C one pro 7 on my other computer and it work well.
I don't understand.
Someone already has this kind of probleme ?
Thanks

B R
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Comments

11 comments

Date Votes
  • Paul Steunebrink
    You most probably run the program as Capture One DB 7, not Capture One Pro 7. De DB version is for data backs only, not for DSLRs. You can check this through the Help menu, About or Information.

    If this is the case, deactivate the program and on restart select Try.
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  • maxime leyravaud
    Hello,

    first, thanks for your answer.
    Excuse me, i did'nt mentionned that in my first post i 'm already using the try version and not the db version.

    To be sure i did uninstal COone and i instal it again. Then it didn't asked me if i wanna use db version or trial one.

    And i'm stuck with my problem.

    I'm actually running windows 7 64 bits on dell xps 17, 6Gb ram, and 3Gb Graphic card from nvidia. If it could help.

    I recall that i try to you phase one raw samples files downloaded from the phaseone's website and y can't edit all of them. Only two or three files.

    Thanks

    B.R
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  • Paul Steunebrink
    What files are you trying to edit? Raw files? What camera brand/model?

    Have you opened the Help menu > About? What does it say?
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  • maxime leyravaud
    Hi,
    i try to edit nikon d700 .NEF (RAW) files.

    I can import it but can't rate it, can't do anything with it.

    Thanks
    0
  • maxime leyravaud
    Actually when i reinstall it, it doesn't ask me if i want to use db version or not since i first installed it.

    Only ask if i have already use it before.

    thanks
    0
  • maxime leyravaud
    Ok, i understand my problem and you were right.

    I'm actually running the db version but the thing is that i can't changer the version once i started it.

    even if i reinstall it.

    do you how i can change please ?
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  • Paul Steunebrink
    Go to Capture One menu, License and select Deactivate. Restart the program and select Try.
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  • maxime leyravaud
    Hi,
    Problem is solved !

    Thanks very much

    B.R
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  • Paul Steunebrink
    You're welcome. Enjoy.
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  • NNN634233456801781241
    Hi

    We can not open our files photographed on the PC in our Mac? Why not?

    Thank you for your help
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  • Christian Gruner
    [quote="NNN634233456801781241" wrote:
    Hi

    We can not open our files photographed on the PC in our Mac? Why not?

    Thank you for your help


    You are probably better off asking this in a seperate, new thread. Also, provide some more information. That will make it way easier for others to help you.
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