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Color Editor will not open

Geezerhood
I am just learning how to use Capture One Pro 7 and as I went through the various tutorials I found that the Color Editor tool will not expand. Since I installed it, I have been unable to get it to open.

I tried accessing it in the "Color" menu and in the "Local Adjustments" menu. It appears at the bottom of the tools list, right after Black & White in the Color menu and after Moire in the Local Adjustments menu, but clicking on the triangle at the left to expand the tool to access the features does nothing.

Is there some setting I need to adjust in order for that tool menu to open? All the other tools in those two menus expand and work fine.
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10 comments

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  • SFA
    That sounds odd but I vaguely remember something similar happening to me a long time back.

    Just to check the state of play ...

    Have you already tried closing and re-opening Capture 1?

    Have you already tried re-booting the PC after a complete shutdown?

    Obviously you would not expect to have to do this on a regular basis but our Tech world is an ever more complicated place and the internal working of devices can become confused to the point where they don't know how to fix problems (that the programmers could not always foresee) so going through what should be a cleanup process makes sense.

    On the other hand if you have already tried those approaches we need to consider other options. Have you tried a re-install?

    Are you running in Pro, DB or Express mode?


    Grant
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  • Geezerhood
    Grant,

    Thanks for the reply. I am running the Pro version with a license.

    I was about to reinstall it but figured I would ask here first, just in case I had missed something in the configuration that was causing this.

    The issue has persisted for several weeks with numerous program and computer shut down / restart cycles. I also tried removing the tool from the two tool tabs where it is found by default, and then adding it back in, to no avail. As I was heading to reinstall the program, the thought popped into my head to try adding the Color Editor tool to a completely different tool tab menu. Having learned over the years to pay attention to promptings like that, I tried it and was pleased to see the Color Editor menu pop open on the first click!

    I then went and looked in the other two tabs where it is found by default, and it opened there too. No explanation as to why that worked, but I am pleased to be able to use that tool now.


    Don
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  • SFA
    Don,

    Very strange but I'm glad you have the thing working now.

    It certainly seems to suggest the sort of problem that would likely be resolved by a re-install - a glitch in something somewhere in the settings - but that it seems to have been able to sort itself out through such an intervention as you describe is both puzzling and gratifying at the same time!

    Your 'trick' is worth remembering in case we ever see similar reports form others. I must confess I don't think I would have tried it so kudos for the idea and giving it a chance.


    Grant
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  • Geezerhood
    After shutting down my computer and restarting, the Color Editor no longer worked.

    I tried adding the Color Editor tool to a different tool tab like before but this time nothing happened.
    Downloaded the Capture One Pro 7 program tonight, reinstalled but I still could not get the Color Editor tool to open anywhere.

    I noticed that when I added the Color Editor tool to a tab, it would briefly show a faint image of the tool then it would close and I would not be able to open it again. I kept clicking on it to see if I could get it to open with no luck. When I floated the tool over on top of the 2nd display, suddenly it opened all by itself. When I re-docked it in the tool tab, it would not open again. Floated it again, it opened. After a dozen float / redock tests it would open MOST of the time when floated, but NEVER when docked. Very strange.

    Question on a reinstall - do I need to completely uninstall Capture One first before reinstalling? I did not do that. I just installed it again. I am concerned about losing all my settings if I uninstall then reinstall so I don't want to do that unless I absolutely have to.
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  • SFA
    Don,

    From your latest description it sounds like it may be more to do with screen handling than some sort of basic problem with loading the Colour Editor tool per se.

    When you open a tool there are some decisions the software has to make about having the space to present it in screen and thing can be shuffled around a bit to make room if necessary. The Colour Editor has one of the larger UI windows.

    Once, some months ago, I saw something similar to your new description. I can't recall which tool was involved but it was one with a fairly large UI window. Something at the back of my mind suggests it may have coincided with experimenting with a second screen attached to my notebook. I don't normally run with two screens. I seem to recall that my system did not seem comfortable running with both the system screen and the external, though at least both of them are at the same resolution which one would think would help a little.

    Now my memory could be a little off here since the anomaly did not persist so I did not investigate it in depth. However I would suggest trying with a single screen to see if it persists. You could also try the different Workspaces to see if they all suffer from the same sort of problem despite the different layouts and content.

    After that I would suggest creating a Support Case with Phase One who can advise if they have seen such problems reported before or suggest ways to assess what is going on if they have not.

    Inconsistent problems can be so difficult to pin down completely but often easy to fix or work around once the cause has been identified.


    HTH.



    Grant
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  • Geezerhood
    Thanks for the suggestion Grant.

    The Color Editor does open every time if I am only using one display. So I will just have to remember to close the dual display mode when using it.

    I am using a fairly anemic computer with only 4 gigs of ram and barely ten gigs of free space on the HD which is probably the cause. A hardware upgrade is long overdue.
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  • Tan68
    Reinstalling will not help, I think.
    No need for support case.

    Edit to add > I see in another post you have a 21" monitor. Not really a small monitor, but is it 1920x1080 pixels? My 17" is 1280x1024 pixels and I describe what I have to do to see the color pallet below. I had an older 22" that was 1680x1050. If your 21" monitor is 1050 pixels high, you may still have the trouble I have with my 1024 pixel monitor... The extra few pixels from 1024 (and perhaps 1050) to 1080 is crucial for displaying that pallet...

    I had the same trouble using a 17" monitor for my.. second monitor. The monitor is not big enough. The vertical resolution is not great enough for the color pallet to display.

    So, I made the color tool pallet a floating tool. I put it on the upper right by the close and minimise buttons. It rolls up like a light shade if I don't need it. Out of the way.

    If you like to see the color tool on a tab where it is by default, you can do two things:

    1) hide the toolbar.
    Go to VIEW > Hide Toolbar (at bottom of menu)
    With the toolbar gone, the color tool will display even on the Layers tab. Most of the things on the toolbar can be easily accessed somewhere else. The crucial and critical toggle that will be missing when you hide the toolbar is 'edit primary and edit all selected variants'. This is a very useful toggle button. (would be nice to see it replicated in Viewer). Anyway, this is a thing you can do.

    2) remove a tool from a tool tab
    Even with all the other tools collapsed, the color tool doesn't like to display on the lower resolution monitors. But, it doesn't miss by much. Removing a tool or two will allow it room to display with the toolbar still visible. What to remove...

    In the end, I went with a floating color tool.
    I floated both the regular color tool and the one that is set to affect layers only.
    They both float in the upper right and I open/close them as needed..

    With care, the two tools will dock to each other... position them close together and the tools kinda link together so they behave as they do on the tool tabs. Not describing this well, I guess...
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  • SFA
    [quote="Geezerhood" wrote:
    Thanks for the suggestion Grant.

    The Color Editor does open every time if I am only using one display. So I will just have to remember to close the dual display mode when using it.

    I am using a fairly anemic computer with only 4 gigs of ram and barely ten gigs of free space on the HD which is probably the cause. A hardware upgrade is long overdue.


    The quick way to change from multi-monitor to single monitor may be to use the Workspace feature ...


    However I suspect that my problem (and so possibly yours too) was related to the hardware/graphics card/GPU drivers not handling multi-screen re-scaling very well. The notebook I use is quite powerful (for a notebook) but has a lower end GPU. Windows seems to use the GPU but C1 sees it as lacking in performance for OpenCL purposes and so ignores it. (I mention that to put it's potential into context.)

    My suspicion is that somewhere along the line when connected to an external monitor the processes attempting to drive both screens - whether using the GPU or not - get confused.

    It would probably take some intimate knowledge of what is going on to be able to interpret exactly what is happening from the information in the process log file (assuming that relevant entries are captured). I don't use regularly use multiple screens so I have not felt a need to follow up on this and I assume that most of those others who do use multiple screens are not seeing a problem. So it is likely to be something specific to the machine configuration.

    It sounds like it might be an important matter for you so I would suggest opening a support case to try to ascertain the cause more precisely in order to inform your upgrade specification decision making process. If my guess is close to being right the choice of GPU might be important.

    HTH.


    Grant
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  • Geezerhood
    Correction to my last post and I am now convinced that you are right, about it being an issue with the GPU and the displays. The Color Editor opens reliably ONLY on the external display. Only once in a while will the color editor open on the tablet display, less than one in ten tries.

    My tablet resolution is definitely different from the external display at 1280x800 - I totally forgot that it was that way until I checked it just now.

    The external display is 1920x1080 (Color Editor opens 100% of the time there).

    Additionally the GPU is not that great, an Intel GMA5700MHD

    I am seeing no issues with the Color Editor on an older i5 imac with two displays, or a fairly robust i7 windows desktop with a higher end GPU in it.

    Thanks again for the help.
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  • Paul Steunebrink
    From the release notes, page 9:
    Calibrated color monitor with 1280 x 800, 24 bit resolution at 96dpi screen ruling

    It is the screen ruling of your laptop monitor that probably prohibits the Color Editor to open. It is this tool that is sensitive for screen ruling.
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