lack of timely support
I have owned a H10 for 2 years now, and have been pleased...until C1 DB 3.6.1. I upgraded to Mac OS 10.3.7 and have been trying to load 3.6.1 software. I finally got it to work on my desktop computer, but cannot get it to work on my laptop. I have had to reload 2.9 C1 software just to operate the camera. Of course, the program crashes after about 30 or 40 shots. I have spent about a week on this forum, asking my dealer and Phase One support for help. So far, all I get is \" throw out the preferences and try again\". This is unacceptable for a product that costs as much as an automobile. I WAS going to sell my Megavision S3 pro and buy a new P20, but I am having strong second thoughts and may now check out the Leaf products, simply because when we as professional photographers need help, we need it quickly not a couple of weeks later. I had an out of town shoot yesterday and tried to use the Phase One on my laptop. I was embarasssed in front of clients because the software crashed so much. I had to resort to my Canon and Adobe raw capture to get the job done.
Is there a response from Phase One?
Is there a response from Phase One?
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Gib,
I'm truly sorry to hear about your difficuties. Please know that your first line of support should come from your Dealer. This Forum is a User-to-User forum hosted by Phase One and visited when time allows by Phase One staff to be sure our customers get answers. The best way to receive support is to create a Support Case from our web site. Once a case has been submitted, you will absolutely get a response and resolution.
Very Sincerely,
Keith
http://support.phaseone.com/0
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