C1 DB preference problems

Comments

5 comments

  • Ulf Liljegren
    I believe your Preference file has been corrupted for some reason.
    Find the HOME/Library/Preferences
    Delete the file com.phaseone.application.c1db.plist
    Also make sure that your operating system is updated to 10.3.7 or 10.2.8
    0
    Comment actions Permalink
  • Gib11
    I tried throwing out the prefs as the first thing and I even went back and threw out everything from Capture One 2.9 and the newly installed 3.6.1. and started over. It does the same thing. I am running a Mac G4 800mhz with Panther OS 10.3.7 ☹️
    0
    Comment actions Permalink
  • Gib11
    I finally figured out the the program was reading a second hard drive that was attached by firewire. I had a backup of C1 2.9 on that drive. I unhooked the drive and C1 DB 3.6.1 works fine. Thanks for your suggestions.
    Gib Ford, Jr
    😄
    0
    Comment actions Permalink
  • Gib11
    After my last post I went back and I checked the firewire external hard drive and there was NO Capture One anything on it. I had simply shut down the computer and unpugged the external firewire hard drive , threw away the prefs, started the C1 DB... everything was fine. I shut down and restarted with the external firewire hard drive reattached and everything works fine. So, I don't know if the program didn't like 2 hardrives running or what when it is first installed, but it works now!
    0
    Comment actions Permalink
  • Gib11
    😭 I tried to load the software onto my laptop for qa location shoot and THE SAME THING HAPPENED AGAIN!!!!!!! I threw out all old capture one software and prefs and everything and I cannot get it to open the preferences. What do I do now? I have a shoot tomorrow and I can't lug my desktop computer with me!!
    0
    Comment actions Permalink

Please sign in to leave a comment.