Crop Tool Buggy
does anyone else find that the crop tool is sort of buggy in 6.1.1? When I make a crop on an image it is very difficult to move the crop around. It basically "sticks" on the image and I have to click and drag a number of times to get it to move. And sometimes after a few clicks the crop is just removed and I have to start again. For example, we like to always use a 3/4 crop on the longer canon files. however to get that crop in the middle of the file will require like 4 or 5 drags, each one moving the crop frame a little bit before it sticks.
This seems to happen on all three machines we have running 6.1.1 (1x Mac Pro Tower and 2x Macbook Pros, all healthy and up to spec)
Thanks
Stephan
This seems to happen on all three machines we have running 6.1.1 (1x Mac Pro Tower and 2x Macbook Pros, all healthy and up to spec)
Thanks
Stephan
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I experienced this when the crop is 'connecting' to opposite sites of the image. Making is a little bit smaller solved the issue for me. I have reported the issue to Phase One (and IIRC it has been discussed here earlier but not sure). 0 -
Compared to Aperture or Adobe CS4, I feel the crop tool is definitely buggy—it simply will not work the way this tool works in every other app is appears in, going from what is otherwise a one-step click and drag into something that has no discernible rule structure!
It has been suggested over at the GetDPI forum (image processing) that one way around this is to preconfigure your crops, but although this does work, moving the cropped area around is still as Stephan describes. Just what you don't need when you are processing hundreds of images, and these days I prefer to leave all images uncropped in C1, and do that in CS4. This means a second pass over the TIFFs in a second program, which I would prefer not to do.
I note that, while there are many helpful tutorials on this site, I could not find one for the crop tool. I will revisit the Borchenko–Reichman tutes for C1 5 to see if there's anything helpful there, and post later if there is.0 -
I have had the same experience. If the crop touches the edge of the image at all, it'll stick. making the crop smaller helps. but it is rediculous to ask the photographer to reframe, or tell the client that the program is buggy and can't do what they are asking for. It's fine for me to come up with work arounds, but really, if the program is buggy, they should fix it. 0 -
I test the 6.2 : the problem and the workaround stay the same !! 0 -
come of phase people help us out here. this is pretty silly 0 -
This may be improved by;
1. Different Mouse or Driver?
2. Selecting 'Crop Outside of Image'
3. Cropping away from the edge of the image
4. Adjusting the size of the Viewer Preview
If you could provide a Support Case with a Video recording of the screen we won't have any ambiguity in regards to the described issue and have a closer look.0 -
@ Drew:
With respect, your first suggestion is incomprehensible: I have the top spec MacBook Pro, and the crop tool works as usual with all apps except C1Pro 6.2. Simple logic tells me that, because the crop tool works perfectly in Aperture and CS4, the problem is not in the mouse or its driver.
Re. your second suggestion: I will try this, but this is not how most users want to use this tool—they want to crop, after all. And if starting the crop process outside the image does work, the resulting area thus framed will need readjustment to get the intended final crop, so this means additional steps.
Re. your third suggestion: again, like #2: if successful, and not sticky, the resulting area will still need to be readjusted to include the edge of the frame, if that's what the user wants.
Re. suggestion 4: what are your recommendations here, size-wise? I use the MBP screen for utilities and a calibrated 30" monitor for the Viewer and I bought that size screen to have the largest possible image. If there is a size Viewer that allows the Crop tool to be used as most of us here are used to using it, please advise.
I hope that this aspect of the program will be fixed with the next release. Re. your final suggestion of starting a support case with a video recording of the screen—I think the descriptions of the problem are sufficient. What others have reported is precisely how my crop tool behaves in C1Pro 6.2.0 -
Kit, I agree with you about the crop tool. It is a mess.
Even when you think you cropped the image, you never know if it's right until you look at it in another program. In Cap1, I took a large NEF image and cropped it to 7X10. Processed it as a jpeg with the long side 10". Pulled it up in PhotoShop and it was 6.65X10. In my opinion, the crop tool is not stable and needs a total reworked. I much prefer how PS does it. Put in the dimensions or use a custom setting and crop. I have never had PS miss a crop by half an inch. And Drew, opening up C1 and looking at the crop on the processed image, it shows it was cropped at 7.00 x 10.00. I just went through similar crop issues on 38 images the other day.0 -
[quote="Kit Laughlin" wrote:
@ Drew:
With respect... your final suggestion of starting a support case with a video recording of the screen—I think the descriptions of the problem are sufficient.
Kit,
A picture is worth a thousand words... a video is worth millions. I appreciate your efforts to paint a picture of the issue here and with your descriptions I have provided a few possible solutions, which you have respectfully disregarded. If you could take the time to create a support case with a video I can put the resulting file in our programers inbox. This will leave zero room for discrepancy regarding your concerns. We can certainly continue the back and forth on the forum but with respect to your concerns here, lets just nip it in the bud.0 -
Drew, thank you.
I shoot pro video as well as stills, and my reluctance is that to set up the gear, get the software up, shoot the video showing how the crop tool behaves and process in Final Cut Pro is not a trivial exercise, time-wise, and on the eve of a trip to Italy, I just don't have that time.
Let me ask you in return: does the crop tool work properly in your setup, and if it does (by this, I mean like the crop tool works in every other program that has one), what did you do to get it to work?
I am not trying to be difficult; it seems simple from where I sit: if it works properly for you, please tell us all how to get it to work on our machines. If not, then there's no need for video, is there?0 -
Kit, for your information, I assume Drew was referring to the built-in feature of OS X Preview program that can record your screen action in a video while you work. That is little extra effort for the user and gives support staff a great advantage to either help you of hit the R&D department. 0 -
[quote="Paul_E" wrote:
Kit, for your information, I assume Drew was referring to the built-in feature of OS X Preview program that can record your screen action in a video while you work. That is little extra effort for the user and gives support staff a great advantage to either help you of hit the R&D department.
Paul could it be that you meant Quicktime? I do not see that function in Preview. An alternative is Screen Mimic (65$ if you want all functions, free for the basic stuff).
Cheers, Bob.0 -
[quote="picman2" wrote:
[quote="Paul_E" wrote:
Kit, for your information, I assume Drew was referring to the built-in feature of OS X Preview program that can record your screen action in a video while you work. That is little extra effort for the user and gives support staff a great advantage to either help you of hit the R&D department.
Paul could it be that you meant Quicktime? I do not see that function in Preview. An alternative is Screen Mimic (65$ if you want all functions, free for the basic stuff).
Cheers, Bob.
Yes, it should be QuickTime. Thanks for that Bob. Posting while on the road (or train) with a tablet one does not always have the tools one might need. 😉0 -
Paul, I had no idea that Quicktime has this capacity.
I have a shoot on tomorrow, and if someone can point me to a tutorial; no need, just did it. That capacity to record the screen is brilliant, and will be helpful in some other work I do.
OK: if I can make the time tomorrow, I will shoot the screen, try using the crop tool, record that attempt, and start a support case.
Cheers, KL0 -
[quote="Kit Laughlin" wrote:
...
OK: if I can make the time tomorrow, I will shoot the screen, try using the crop tool, record that attempt, and start a support case.
Lovely.
Cheers,0 -
[quote="Paul_E" wrote:
Posting while on the road (or train) with a tablet one does not always have the tools one might need. 😉
I know what you mean Paul. Cheers Bob. 😉0 -
Hey Drew
Sorry been traveling and haven't checked the forum recently. Did you get what you need video wise? Otherwise I can definitely make one tomorrow and send it to you. Maybe I should anyway because the problem I am referring to doesn't have to do with crops coming out the wrong size, but just the tool being 'sticky'. where do i send it? and thanks for the attention!
SA0 -
I submitted a support case about this issue 3 months ago. See Case ID 84740. Apparently someone forgot to fix this very annoying bug before the 6.2 release.
01. Feb 2011 22:56
2. Input from web
Current entry description
I'm having an issue with the crop tool in C1 Pro 6.1. This happens with OpenCL Auto or Never.
I find that crops that extend all the way to 2 edges do not move smoothly, regardless of aspect ratio. Coming in just a bit from the edge allows it to move fine.
Is this a software bug or a specific machine issue, or some setting like snap to edges in photoshop?
1Ds Mark III files.
MacBook Pro 6,1
10.6.6
C1 6.1
Case ID 84740
Customer Support US
5. Finished
01. Feb 2011 22:56
2. Input from web
Journal details
Current entry description
Hi Daniel,
This is a bug in Capture One. We are addressing it and it should be resolved in the future.
Best regards,
Phase One support0 -
Are other users still experiencing this bug with the crop tool?
When i crop an image from edge to edge and try to move it up or down, it does not move smoothly.
If I bring in the crop from the edge a tiny bit, it moves fine.
This is so annoying! I've been waiting over 9 months since 6.1 and this is still not fixed.
Come on Phase One, if you break something, please fix it ASAP!
10.6.7 C1 6.3.20 -
Yes, I'm still having the same problem using the Window's XP 32bit version, exactly as you describe it. I like cropping as 5x7's, so I usually start by dropping the top (or bottom) of the camera's 2:3 frame by clicking the corner and snapping it to 5:7 with the maximum dimensions possible. I then want to slide the 5:7 frame up or down to balance the photo just right but this is where it will "stick." If I try dragging enough sometimes it will move but it's hard to control without smooth movement. It use to work fine in earlier versions, but I can't recall when I started having the problems, perhaps with v6.0. I haven't tried v6.3.2 yet, but there's nothing about Window's improvements in the release notes. 0 -
Crop Tool seems to be very cumbersome to work with but perhaps it's me not knowing the correct way to use it. It certainly does not work like the competition. Can anyone tell the proper way to use it?
Thanks! Hank0 -
Is this still a problem for others? It is definitely still "bugging" me. 0 -
[quote="Coach" wrote:
Is this still a problem for others? It is definitely still "bugging" me.
Yes.0 -
The sticky crop tool bug is still not fixed and it is driving me NUTS. How can a serious bug like this persist unfixed for such a long time?Please get this sorted out as soon as possible. 0 -
Using C1 Pro 6.3.3 on OS X and the 'sticky cropping' bug definitely still persists. I was just about to open a support case, when I saw this thread, as this issue has been frustrating me for a long time. How can the problem still not be fixed when it was first reported as early as April 2011? Long term issues relating to fundamental features of Capture One (of which there have been a number over recent times) make me start to question Phase One's ability to respond to and resolve problems in a timely and efficient manner.
Whilst we are on the subject of the crop tool, something else that I find frustrating is the fact that if you straighten an image using the rotation tool, then Capture One automatically applies a crop frame; this then means that you can only size the crop area by dragging in the corners/sides of the applied frame, rather than being able to 'draw' the crop area from any chosen point.
Capture One Pro is supposedly designed for professional use and I would therefore expect the crop tool to be totally intuitive, efficient and absolutely bug free. Why is this not the case? The fundamentals should all be in place before further enhancements are developed.
I really do hope that the support team are pushing the developers to sort out the bugs with the crop tool as the current situation is really not something that users should have to put up with.
Liam0 -
Another update 6.3.4 comes along and crop tool still buggy! Why haven't they fixed this bug, it's been over a year?
For those running lion, does this bug affect you, or is it just a snow leopard issue?
Perhaps some one with inside knowledge can chime in? Does it take a certain number of support cases before R&D bothers to fix something they broke? I recently updated my support case, but perhaps if a few more of us submit one, it will get more attention.
On the plus side 6.3.4 does seem slightly more stable overall.0 -
[quote="Daniel1111" wrote:
For those running lion, does this bug affect you, or is it just a snow leopard issue?
It's not just Mac's, I have the problem using Windows XP.0 -
Seems to be fixed in v7. 0
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