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losing 1/3 of image after proccesing

Paul5
I am having a very strange problem, I have never seen this before.
I have included three photo links to show the problem
I am using C1Pro and when I process the image whether it is a batch or single I have the same problem .
in this image is a screen shot of C1 with the image I want to process and as you can see the in the thumbnail and in full size preview that the image looks fine, and in the folder the RAW thumb nails look fine as well.
http://server2.uploadit.org/files/farkkelt-phaseone.jpg
In these next two images you can see what happens to the images in tif or jpeg
and it does not matter what if it is vertical or horizontal.
http://server3.uploadit.org/files/farkkelt-hor.jpg
http://server2.uploadit.org/files/farkkelt-ver.jpg
When I look in the processed folder 20 out of 98 images had this problem and it was random, not in order.

My Camera is a Nikon D200 and here is the content of the support text file,

DVERS=1.0
PLATFORM=WINDOWS
COMMENTS=Technical support information for the Capture One PRO Application
SOFTWAREVERSION= version 3.7.3
CREATIONTIME=10:51 16/10/2006
OSVERSION=Microsoft Windows XP build 2600 Service Pack 2
DRIVERVERSION=1.31
MEMORYINSTALLED=2048
CAPTUREFOLDER=L:\\RAW files\\15-10-2006\CAPTURESPACE=49111
PREVIEWFOLDER=L:\\capture one\PREVIEWSPACE=49111

Thanks for any help.
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Comments

5 comments

Date Votes
  • Photographicon
    Sounds similar to ... try following Keith's advice in that thread.
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  • Paul5
    [quote="photographicon" wrote:
    Sounds similar to ... try following Keith's advice in that thread.


    Thanks for replying photographicon

    I checked out the link, but my setting were correct and I used the icons to rotate the image, and I downloaded the images with the Phase One software.
    I looked at the raw file again and rotates the image in the same way as the raw, and then I notcied that when I processed the test image again it was flopped and missing 1/3 again. Just like this
    http://server3.uploadit.org/files/farkkelt-hor.jpg
    I checked the RAW file in windows RAW viewer and the image looks fine, so I do not think it is the file.
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  • Paul5
    I opened the RAW file in CS2 and it was fine so it is something to do with Phase One.
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  • Photographicon
    Weird... hopefully Keith will be along soon to give you more knowledgeable help.

    One last thing I notice is that you're not using the latest version of C1 Pro (3.7.5 is current). Maybe try doing a clean re-install (into a fresh directory), give all the preferences a sanity check (but don't fiddle too much), then attempt to process the raw file.
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  • Paul5
    [quote="photographicon" wrote:
    Weird... hopefully Keith will be along soon to give you more knowledgeable help.

    One last thing I notice is that you're not using the latest version of C1 Pro (3.7.5 is current). Maybe try doing a clean re-install (into a fresh directory), give all the preferences a sanity check (but don't fiddle too much), then attempt to process the raw file.


    Thanks for all your help photographicon
    I did update with a clean install as you suggested , it was a pain because unistall could not find the install log so I had to do a hard delete on reboot because some of the files were locked and I could not unlock them, then I cleaned the registry and then install 3.7.4 as it was the most relevant upgrade for me , as 3.7.5 had nothing I could benefit from.
    Now it seems to work and but I would like to know why , beause I have never had this problem before and have had the software installed for awhile now.
    Maybe Keith has seen this problem before and has the anwser.
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