Capture One Pro 9.1.2 very slow
Just wondering if anyone can help me work out why Capture One Pro 9 seems to be running so slow on my Mac. I am currently running a trial version but for the last 13 days I can't explain why this software is slow and unresponsive at times.
Problems:
1) For example whether the images are stored inside the catalog or in a folder running of the computer's internal hard drive, it's extremely slow to click from one thumbnail to another (you can see the spinning beach ball). Only happens on TIF files which have been edited from Nikon Raw files (D4 or D810).
Additionally switching from Catalog Collection to User Collection, there is a long pause and the spinning beach ball appears.
2) Also when I am using the computer only on battery mode, changing between different tabs i.e from colour to exposure, it seems to take seconds and you can see the spinning beach ball.
3)Is there a way to edit RAW files as PSD instead of TIF when editing via Photoshop link in Capture One ?
My computer specifications are:
MacBook Pro (Retina, 15-inch, Mid 2015) with 2.5 GHz Intel Core i7 with 16GB RAM.
I have disabled software's ability to use GPU but makes no difference. Even the preview image size has been reduced to 2048 pixels.
I'm scratching my head as to what else could be causing the problems ? Any guidance would be appreciated.
Problems:
1) For example whether the images are stored inside the catalog or in a folder running of the computer's internal hard drive, it's extremely slow to click from one thumbnail to another (you can see the spinning beach ball). Only happens on TIF files which have been edited from Nikon Raw files (D4 or D810).
Additionally switching from Catalog Collection to User Collection, there is a long pause and the spinning beach ball appears.
2) Also when I am using the computer only on battery mode, changing between different tabs i.e from colour to exposure, it seems to take seconds and you can see the spinning beach ball.
3)Is there a way to edit RAW files as PSD instead of TIF when editing via Photoshop link in Capture One ?
My computer specifications are:
MacBook Pro (Retina, 15-inch, Mid 2015) with 2.5 GHz Intel Core i7 with 16GB RAM.
I have disabled software's ability to use GPU but makes no difference. Even the preview image size has been reduced to 2048 pixels.
I'm scratching my head as to what else could be causing the problems ? Any guidance would be appreciated.
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Well documented that COP is not quick. However after horrendous times of spinning beachball and endless disk thrashing I raised a case and they shadowed my iMac whilst it was having these issues. They did acknowledge that there was an identifiable issue and a bug reference has been raised. No indication of which release the fix will be in. Currently using 9.2 Beta 2 and there are some improvements in that version but still waiting for my issue to be fixed.
Just like to add how good it is to see the support guys going to the lengths of shadowing a users mac/pc - can't really see Adobe doing that...0 -
Hi,
My config is about the same as yours (MBP 15" Retina mid 2014) and I don't experience such flaws.
Yes, switching from "All images" in Catalog Collection to an "User collection" may take some seconds (less than 5, and I have 16000 images), i.e. slower than the other competitors (Lightroom for instance), but it's OK for me.
Even on battery mode, the switch from one tool tab to another doesn't take any delay.
I guess something is wrong in your computer configuration, or the previews haven't been created correctly ?0 -
thanks for the feedback. I might uninstall and reinstall the app and see if it makes a difference.
The software itself is amazing, highlights and shadow recovery is probably my favourite feature.
Additionally, I will look into installing Windows 10 on my mac and see if that makes a difference otherwise I might end up exploring options for a cheap PC based editing computer. If Capture One is going to struggle on a macbook pro, it doesn't instil much confidence running it on an iMac.
Anyone running this application on a Mac Pro and still experience lags ?0 -
I have a Mac Pro End 2016 3,5GHz 6-Core 16 GB and the same problems. Capture One is extremely slow and it is not possible to work with it. I imported about 60000 pictures from Lightroom. With Lightroom, I had no problems in respect of speed. I am very disappointed. The support does not answer. 0 -
6 core processor and it still runs slow. Sounds like a bottleneck somewhere in the code. thank god my software days are behind me. 0 -
turns out i have worked out my slowness problem with TIF files. From my experience If you have a lot of layers in your TIF files then jumping between thumbnails is going to be slow as opposed to TIF files with a few or no layers.
This is a rather rudimentary experiment on a small catalog but makes me wonder why the difference in speed if all Capture One is showing is a rendered thumbnail ?
Phase One staff what's going on with your software ?0 -
I found outputting tifs to a subfolder within Output made a big difference to overall speed in C1. Comes at the expense of not being able to view the files within C1, but I'll take that over them slowing the whole program down. 0 -
I use a late model iMac with maxed specs, 32Gb RAM and fusion drive.
I normally work with 20+ Mb files from Canon SLRs, but find at times the machine slowing significantly after image cropping, but particularly after significant local adjustments have been made. I frequently re-start the machine in an effort to get rid of the rolling colour "please wait" ball. Most frustrating!0 -
I'm surprised you are having that problem because I dont experience problems like when I am editing within Capture One on RAW files.
If it comes to TIF, that is a world of pain I am not sure why I need to put up with.
Even with 9.2 switching between tif files is still slow.
Why these problems ?0 -
[quote="col_du_aspin" wrote:
I'm surprised you are having that problem because I dont experience problems like when I am editing within Capture One on RAW files.
If it comes to TIF, that is a world of pain I am not sure why I need to put up with.
Even with 9.2 switching between tif files is still slow.
Why these problems ?
I have read somewhere (but I don't remember where) that C1 had troubles when opening multilayers TIFF files, coming from Photoshop for instance. To be confirmed.0 -
Has slow TIF load up been a CO9 thing or prior? I started with v9.0.1 0 -
For me, TIFF file selection has always been slow in every version of 9.x. The amount of layers in it really shouldn't matter as other applications don't have a problem with it, they just read the embedded preview. It's actually quite the annoyance when trying to import new files; since the previous folder I imported from now contains several TIFF files, C1 just locks up and blocks me from changing the import folder until it has loaded all the TIFF files. Depending on how many TIFFs are in the folder, I just sit there and wait for a minute before I can do anything. 0 -
[quote="tenmangu81" wrote:
I have read somewhere (but I don't remember where) that C1 had troubles when opening multilayers TIFF files, coming from Photoshop for instance. To be confirmed.
It's been my experience as well. For the life of me I dont understand why though Capture One would struggle, if it's just changing thumbnails which means the software shouldnt be reading the full file.
When you execute a complex task on the main thread, it normally locks up the entire application which is the case here. I know it's easy to criticise without having an indepth look at how the software is engineered.
It would be great to chat with the Phase One software team to see how they are using multi-threading/multi-core cpus to handle various operations.[quote="Wesley" wrote:
Has slow TIF load up been a CO9 thing or prior? I started with v9.0.1
I only just started using Capture One with 9.0.1 and it has been slow but no experience with prior versions of CO9.0 -
I have just noticed that in v 9.2.1 there is a terrific dependency of speed on on the "Filters" tool.
Try removing the "Filters" Tool from the Library Tool tab, and see if that speeds things up.0 -
[quote="Eric Nepean" wrote:
Try removing the "Filters" Tool from the Library Tool tab, and see if that speeds things up.
thanks for the tip but I couldn't find the "Filters Tool" in the library tab. Any chance you can send me a screenshot so that I can make sure I am looking in the right place ?0 -
[quote="col_du_aspin" wrote:
[quote="Eric Nepean" wrote:
Try removing the "Filters" Tool from the Library Tool tab, and see if that speeds things up.
thanks for the tip but I couldn't find the "Filters Tool" in the library tab. Any chance you can send me a screenshot so that I can make sure I am looking in the right place ?
Here is a screen shot of the default configuration for the Library tool tab. Note that in this shot the Library tool tab is active (this is the bright orange square symbol at left, near the top above the word Library). If it's not orange, click on it and it will turn orange, becoming active.
The Library tooltab contains two tools: "Library" and "Filter". Slightly confusing (until you get sued to it) the tooltab and its most important tool have the same name.
The word "Library" at left near top is the start of the Library tool. About half way down on the very left is the word "Filters" That is the start of the Filters tool.
I have suggested you remove Filters tool, it has really improved my user experience and; I hope it helps you and would be very interested to hear if it improves your speed (I am still wondering if it is something peculiar to my configuration, or if it is more universal behaviour).
There are several ways to remove Filters from the tool tab, one way is to right click on the tool tab at the top, then click "Remove Tool", then Filters, another way is to right click on the "three dots" symbol to the the right of the word "Filters" which should also bring up a remove tool menu. You can also click on the empty space to the right of all the tools tabs, and this will also bring up a menu that will allow you to remove tools from whatever tool tab is active.
I can't figure out how to post the image, but here is a link:
http://www.pbase.com/ericvalk/image/1637431040 -
hey Eric,
Thanks for your recommendation. Looks like my Filters tab was minimised to the bottom so I couldn't see it first glance. I have followed through your recommendation but unfortunately still no luck.
There was no difference in clicking between TIFF files. I strongly believe its how Capture One handles the TIFF files. I do hope someone from Capture One can chime into this.0 -
I've been watching this thread with interest, as I also have speed issues of late, particularly when editing my images, etc. I've not yet tried removing the filters tab, but since that's a primary way of working through images, this doesn't seem to be a helpful solution, even if it does speed things up?
I could be wrong though.0 -
I have run CO 9.2 on a 2008 MacBook Pro with 8gb of RAM and it is sluggish but rarely do I get any beach balls. LR is slightly faster, except LR takes far longer to open! Aperture is faster than both.
On my new iMac 27" with the middle of the road 3.2 ghz Intel Core i5 and only 8gb of RAM, CO is brisk but not lightning fast. The only thing I ever notice that is slow is when scrolling through images in the viewer it takes approx 1-2 seconds to come to full resolution. This is a little distracting and 1 second can seem like a long time. However, I have the preview size set right at the resolution of my D750 so the preview files are large and I like it that way. I could probably remedy this by making the previews smaller but who wants to do that on a 5k display? But other than that, editing and such is fast. No noticeable lag editing .nef files. Changing files and collections is very fast.
However, often with edits that involve tone or exposure changes the image does not adjust smoothly as the change is applied. It is hard to explain but something happens in which the tone changes and then it changes again for to reflect the setting. This is a minor distraction as it makes it hard to immediately and fluidly see the effect of the change you made. Not sure if this is 'speed' issue or a bug.
I do not generally keep any large or layered .tiffs in CO so I cannot comment on that.0 -
[quote="N80" wrote:
However, often with edits that involve tone or exposure changes the image does not adjust smoothly as the change is applied. It is hard to explain but something happens in which the tone changes and then it changes again for to reflect the setting. This is a minor distraction as it makes it hard to immediately and fluidly see the effect of the change you made. Not sure if this is 'speed' issue or a bug.
That is indeed very annoying; the image seems to become pixelated first, then shows up with the leaked adjustment. Indeed difficult if you want to make subtle adjustments.
Peter.0 -
No such problems of speed or fluidity for me, even when I work with my second display (contrary to Lightroom...). 0 -
I'm having issues with 9.2.1 being very slow also. I'm only dealing with Canon raw cr2 files. No tiffs with or without layers etc. I'm running a new Mac Pro desktop 4 core w/32mb ram. Granted my images are on my old Mac Pro's drive and being accessed via a wired gigabyte network but it was never slow with ver 8.3.4. I have two 2gb drives set up as a raid in the old system kind of like an image server.
I upgraded to ver 9 during my slow time and now I'm seeing how slow it is.
Anyone have any suggestions besides moving images to an internal or thunderbolt drive?0 -
[quote="Peter211" wrote:
I'm having issues with 9.2.1 being very slow also. I'm only dealing with Canon raw cr2 files. No tiffs with or without layers etc. I'm running a new Mac Pro desktop 4 core w/32mb ram. Granted my images are on my old Mac Pro's drive and being accessed via a wired gigabyte network but it was never slow with ver 8.3.4. I have two 2gb drives set up as a raid in the old system kind of like an image server.
I upgraded to ver 9 during my slow time and now I'm seeing how slow it is.
Anyone have any suggestions besides moving images to an internal or thunderbolt drive?
I think it might have something to do with the CR2 files. About a month ago I asked some questions regarding speed on the Mac and amongst quite a few other topics I had this exchange with Christian Gruner, who is one of the PhaseOne tesst engineers:
[quote="Christian Gruner" wrote:
........
The 5k iMac IS supported, openCL wise. To me it sounds like you are either using a file-type like mraw, sraw, xtrans, which are not supported by OpenCL ......[quote="Eric Nepean" wrote:
I've never heard of those file types - I've checked my system and do not have any. My image file types are RW2, JPG, ORF, CR2 and NEF.[quote="Christian Gruner" wrote:
........ mraw and sraw are small canon raw-files, contained in .CR2. Xtrans is Fuji's special color array pattern, contained in .raf
One thing you might try is removing the Filters tool from the Library tool tab; perhops move it to a custom tool tab.
I too have a lot of CR2 files, by experimentation I have found that browsing was much much faster when the the Filters tool wasn't active, and found that this work around helps.
I have also raised a ticket on this issue, and the support team have escalated the problem to engineering. (I wonder if I will ever hear back)
I don't know (yet) if there is a connection betweeen CR2 files and this behaviour.
Separately I have purchased a Samsung SSD and put it in a Startech external enclosure, connected by USB3 to the iMac. Putting all of my image files and Capture one Catalog files on the SSD speeds up a lot of other CO operations (but doesn't affect the slowdown associated with the Filters tool). The read and write speeds of the SSD are not as fast as Samsung promises, and probably not as fast as an internal SSD, but faster than any (rotating) magnetic hard drive - and faster than the 1TB Fusion drive.0 -
Hi !
For the tiffs layered files, I have about 1 second (with the colored wheel) to switch between each picture ! (In grid view node not at 100% zoom).
There are not heavy files ! (1 or 2 layers), It's quite annoying !
Any solutions ? may be a new update soon ?
David0 -
[quote="Eric Nepean" wrote:
[quote="Peter211" wrote:
I'm having issues with 9.2.1 being very slow also. I'm only dealing with Canon raw cr2 files. No tiffs with or without layers etc. I'm running a new Mac Pro desktop 4 core w/32mb ram. Granted my images are on my old Mac Pro's drive and being accessed via a wired gigabyte network but it was never slow with ver 8.3.4. I have two 2gb drives set up as a raid in the old system kind of like an image server.
I upgraded to ver 9 during my slow time and now I'm seeing how slow it is.
Anyone have any suggestions besides moving images to an internal or thunderbolt drive?
I think it might have something to do with the CR2 files. About a month ago I asked some questions regarding speed on the Mac and amongst quite a few other topics I had this exchange with Christian Gruner, who is one of the PhaseOne tesst engineers:
[quote="Christian Gruner" wrote:
........
The 5k iMac IS supported, openCL wise. To me it sounds like you are either using a file-type like mraw, sraw, xtrans, which are not supported by OpenCL ......[quote="Eric Nepean" wrote:
I've never heard of those file types - I've checked my system and do not have any. My image file types are RW2, JPG, ORF, CR2 and NEF.[quote="Christian Gruner" wrote:
........ mraw and sraw are small canon raw-files, contained in .CR2. Xtrans is Fuji's special color array pattern, contained in .raf
One thing you might try is removing the Filters tool from the Library tool tab; perhops move it to a custom tool tab.
I too have a lot of CR2 files, by experimentation I have found that browsing was much much faster when the the Filters tool wasn't active, and found that this work around helps.
I have also raised a ticket on this issue, and the support team have escalated the problem to engineering. (I wonder if I will ever hear back)
I don't know (yet) if there is a connection betweeen CR2 files and this behaviour.
Separately I have purchased a Samsung SSD and put it in a Startech external enclosure, connected by USB3 to the iMac. Putting all of my image files and Capture one Catalog files on the SSD speeds up a lot of other CO operations (but doesn't affect the slowdown associated with the Filters tool). The read and write speeds of the SSD are not as fast as Samsung promises, and probably not as fast as an internal SSD, but faster than any (rotating) magnetic hard drive - and faster than the 1TB Fusion drive.
I thought it might have something to do with MRaw files as I was testing out a 7D MII on a football game. Went back to look at files from last year and it was still just as slow. I'll try moving the Filters tab.
Thanks0 -
so even with the new version 10, the original problem for me still lingers. Anyone else experiencing the same with version 10 ? 0 -
[quote="col_du_aspin" wrote:
so even with the new version 10, the original problem for me still lingers. Anyone else experiencing the same with version 10 ?
Yes, I think it's running even slower than before.0 -
Yes, slowest ever. New installation of 10, on a 2013 i5 MacBook Pro, and I'm waiting for minutes for tif's to render, sometimes they never do... 0 -
Recently, I submitted a support request to phase one regarding the TIFF issue I experienced initially in version 9.1.2 and same issue appeared in my trial version of version 10.
If anyone is interested here is the response from Phase One, viewtopic.php?f=68&t=24968&start=30#p117167 .
Fingers crossed this performance issue is once and for all is resolved in the next update of Capture One.0
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