Custom sort of assets suddenly gone

OBA-HdM

• March 11, 2016 11:17

Hello,

We're using Media Pro (1.4.2 and 1.5) in our company on Mac computers. The custom sort of assets is a crucial function for us but it often happens, that the custom sort order is suddenly lost and can't be restored. To make things worse: After this once happened, it's impossible to have any custom sort: Any altering of the sequence of assets is lost after saving a catalog and opening it again.
The general setting "Maintain item sort whenever possible" is set but doesn't seem to have any positive impact.

Is anybody familiar with that issue?

PS: I reported that case to Phase One support 1 1/4 year ago, but the support team was not willing to help, they suggested to use CO instead 🙄

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  Permanently deleted user

  • March 11, 2016 16:47

  Depending on how you created your catalog, it might be better to leave the "Maintain item sort whenever possible" option unchecked.
  
  See this forum thread: Manual Sort order in Catalog Sets

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  OBA-HdM

  • March 16, 2016 09:51

  Thank you very much for the hint that the release notes of Media Pro 1.5 were actually totally misleading (at least for converted catalogs)
  
  But I'm wondering how this behaviour is with new catalogs created in Media Pro?

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  pah

  • March 24, 2016 11:29

  A lot of customers have found that the new preference of 'Maintain item sort whenever possible' is confusing. I will talk with the product manager about changing the default value to unchecked as suggested here.
  
  In MP1.5.0 the default settings are that new Catalogs will launch with 'Maintain items sort whenever possible' is enabled. But there should be no problem in disabling the preference and continue working with the catalog as desired.

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  Permanently deleted user

  • March 25, 2016 13:07

  [quote="pah" wrote:
  A lot of customers have found that the new preference of 'Maintain item sort whenever possible' is confusing. I will talk with the product manager about changing the default value to unchecked as suggested here.

  
  
  pah,
  
  Thanks for your energy and interest in improving Media Pro. But I would like to point out that changing the default value of 'Maintain item sort whenever possible' to unchecked will be only a partial "bandage" (or "plaster" in British English) on a larger problem and will not entirely eliminate confusion. If customers see the preference is unchecked, they will be tempted to check the preference since they might not realize the preference is working opposite to what it claims. (It appears that the programmer coded this option backwards.) The only true solution is to redesign/reprogram the preference.
  
  Here's my original suggestion for redesign:
  
  

  [quote="syncrasy" wrote:
  
  Suggestion to Phase One:
  
  Assuming that maintaining manual sort only in Catalog Sets (not in the entire catalog) is the desired effect, it would make more sense to name the options like this:
  
  

  • Sort using natural order (e.g., 1, 2, 3...) by default
  
  
  • Maintain manual sort in Catalog Sets

  
  
  Of course this assumes that checking the second option actually worked as intended.
  
  Also, if these options were intended to be mutually exclusive ("either/or") and if they might conflict with each other, they should be presented as radio buttons, not check boxes.

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