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licence management

Wolfgang Jaekel
The day before yesterday I bought the upgrade from v11 (though admittedly I was hesitant given the 34% price increase over the previous upgrade ☹️

But when I now open C11 presently installed on my Computer, I get the message that my licence was deactivated. Please note that I have NOT yet installed v12 because I wanted to finish the work on my current project with the settings, workspace and engine of C11 before dealing with the new version.

So WHY my valid C11 licence has been deactivated before I even install and use C12 ??? That's very strange and I cannot remember having experienced that on previous upgrade circles (I have been using C1 since v1 !) Of course, it's fine that the licence is deactivated if the new version is installed and USED - but NOT just by BUYING the upgrade. It still should be the freedom of the user to decide when he wants to install the upgrade and skip the currently installed version

Wolfgang
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Comments

2 comments

Date Votes
  • Paul Steunebrink
    Hi Wolfgang,

    No fear, easy to solve. During the upgrade you traded in your CO11 key for the CO12 key against the upgrade fee. That invalidated your CO11 key.

    Fortunately, you can continue to use CO11 with the CO12 key. Once you are ready to make the switch to CO12, activate CO12 with the new key.

    Easy as that.
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  • Wolfgang Jaekel
    Thank you very much for your quick reply ! I will try to go that route

    Wolfgang
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