Black and white image when it should be color?
Hi group I'm on 10.2 and today as I'm working on a job, the full screen image is showing as black and white where the previews (thumbs) are color. I've checked all the color settings and black and white settings but none are chosen.
I've also tired resetting command R wondering if you have any ideas what is going on.
Thanks in advance.
I've also tired resetting command R wondering if you have any ideas what is going on.
Thanks in advance.
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Try this;
Color Tab > Color editor > uncheck "view selected color range"0 -
Thanks I will try that, I ended up deleting the pref and restarting and that fixed it too.
Looks like a bug????0 -
Hi I did not have that view selected color range selected.
I did go through each of the color settings.0 -
It's likely that you have a greyscale proof profile set. Check this under View > Proof Profile. If this is set to Selected Recipe, then it's likely you have a greyscale profile set in the recipe. 0 -
HI Ben,
I checked that but it was set to srgb no black and white options...
Typical company where they offer zero support and make customers figure it out for them. I've always disliked C1 since v1.24 another example here.0 -
[quote="PhaseoneUser103493" wrote:
HI Ben,
I checked that but it was set to srgb no black and white options...
Typical company where they offer zero support and make customers figure it out for them. I've always disliked C1 since v1.24 another example here.
Did you create a Support Case?
I could guess you have had some sort of glitch with GPU based processing for that image.
If regenerating the Preview produces the same result try disabling the GPU processing in the Preferences to see what happens when only the CPU is being used.
Other than that without knowing what you are doing with the image at the time (What sort to edits, etc.) it's a bit difficult to offer much more.
Grant0 -
HI Grant,
I did not setup a case in my experience with P1 they never respond with a good answer at least for my questions. IN the old days, I could call NY and talk to someone but now it's this forum.
Also, it was not one image it was all my images, the thumbs were in color the main window was black and white. As I said earlier, I did spend some time going through as many panels as possible but I was working on images and didn't think I pressed any odd buttons over what I would normally run through.
I trashed the prefs and restarted and that fixed it but its pretty odd that it wasn't a preview or basic color / black and white issue. I've never used any bk and wht functions on c1.
I don't like 2017 where virtually no companies will actually offer any support. Esp this one considering its just about the only software out there.0 -
Don't be too hard on Support - it's been the weekend, and then 1 May is a public holiday for some workers in Denmark.
Ian0 -
[quote="PhaseoneUser103493" wrote:
Typical company where they offer zero support and make customers figure it out for them. I've always disliked C1 since v1.24 another example here.
Relax. My experience with support has been very good. They may not respond immediately, but they do get to the solution for most things.
It's not fair to say they have "zero support." They very much do. And if you don't like Capture One, there's no harm. Several other programs are available.0 -
[quote="BobRockefeller" wrote:
And if you don't like Capture One, there's no harm. Several other programs are available.
Yes, and I am not sure the Lightroom team offers a better support 😄 . I'd rather say that Phase One is very good when compared to Adobe, as far as support is concerned (and not only...).0 -
Maybe there is an opportunity for Phase to offer "Pro level" support for a fee?
I am not sure what that might involve that would be very different to the existing support options other than, perhaps, some sort of dedicated Case Management contact point and automated updates but it might be something worth investigating to discover whether a paid for service would attract enough users to make it worth setting something up?0 -
[quote="SFA" wrote:
Maybe there is an opportunity for Phase to offer "Pro level" support for a fee?
The better solution would probably be to establish what a lot of users apparently mistake this forum to be: A support forum.0 -
[quote="OddS" wrote:
The better solution would probably be to establish what a lot of users apparently mistake this forum to be: A support forum.
There would be some advantages to an official support forum. One would be that others could see what problems were already being dealt with. Another is that it should eliminate many duplicate Support Requests.
I have also suggested to them, via Support Ticket, that there be a new features forum to help reduce duplicate requests and to use to gauge user support for various ideas.
Phase One is not a big company, I gather, so they may be reluctant to put the people and time into such an effort.0 -
[quote="OddS" wrote:
[quote="SFA" wrote:
Maybe there is an opportunity for Phase to offer "Pro level" support for a fee?
The better solution would probably be to establish what a lot of users apparently mistake this forum to be: A support forum.
Much the same thing.
The point was that such a support activity would need a regular and secured funding stream if it was to be successful in itself and not take resource from other places.
Grant0 -
Had the same issue. I had to customize the live view toolbar, add the RGB/Black & White button then toggle it on.
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