Media Pro 1.3.2 viewing/output problem

rave81

• August 07, 2012 04:42

I having issues with media pro 1.3.2 viewing tiff files and output as jpeg.

Below are media pro, bridge and photoshop cs6 showing a tiff file. In media pro there is a solid yellow color on the background when I export this as a jpg that solid color goes with it.

http://www.flickr.com/photos/53872444@N07/7730693914/
http://www.flickr.com/photos/53872444@N07/7730695920/
http://www.flickr.com/photos/53872444@N07/7730694830/
http://www.flickr.com/photos/53872444@N07/7730694830/

What do think is the problem and how to resolve this issues?

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  Drew Altdo

  • August 07, 2012 08:38

  It looks to be a layered TIFF. Are you using the Phase One Render Engine or the WIC?
  Is there a background color or is it a free clipping?
  There are a lot of questions here and I can see you have created a support case so we will contact you through the support system and you can share your findings here if you would like.

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  rave81

  • August 07, 2012 15:07

  That tiff file has several layers. I am using the Phase One Render engine, I also changed it to WIC, but i didn't fix the problem.
  
  There is no colored background on that image, I photographed that in a white backdrop ask you can see in ps cs6 and adobe bridge 6. It is free of clipping. I wasn't about to send the original tiff files because its about 900mb.

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