Profoto plugin

RICHARD311

• March 11, 2011 03:45

Just installed it, try to open the tool and it
crashes Capture One? anyone have the same?

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  Drew Altdo

  • March 11, 2011 14:09

  Richard,
  Please create a support case and provide us the crash report and System Profile.
  We do not have any reported issues with this feature yet but it is quite new and serves a small market.

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  NN156143UL

  • March 14, 2011 13:03

  I had the same issue. I downloaded the plug-in. I went into the 'Add Tool To Selected Tab' and found the Profoto plug-in listed. When I selected to add the plug-in to a my selected tool tab the Capture One program would freeze on me then crash. I tried it again on several other stations, and had the same result.

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  Paul Steunebrink

  • March 14, 2011 13:17

  [quote="NN156143UL" wrote:
  I had the same issue. I downloaded the plug-in. I went into the 'Add Tool To Selected Tab' and found the Profoto plug-in listed. When I selected to add the plug-in to a my selected tool tab the Capture One program would freeze on me then crash. I tried it again on several other stations, and had the same result.

  
  If I understood it properly from a demo video, there is a USB device involved in the process as well. Do you have one an did you insert it before/after the plug-in installation?

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  Drew Altdo

  • March 14, 2011 15:22

  [quote="Paul_E" wrote:
  Do you have one an did you insert it before/after the plug-in installation?

  
  
  Although the USB Dongles serve in the functionality of the tool, they are not necessary simply to install the Plug-in. I would be interested in seeing some details through a support case.

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  Julian Calverley

  • March 22, 2011 12:00

  I have had exactly the same problem.
  
  Menu > View > Add tool to tab.. crashes C1 6.1.1 on two OSX machines. One runs 10.5.8 and the other runs the latest OS version.

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