Capture One Pro Locking Up

NN635383594874601026UL

• June 17, 2014 13:05

I've been a LR user since version 1 and I just started using Capture One Pro a couple of days. I love the rendering of this software so that I took advantage of the sale and purchased it already. However on my 2 computer running Win 7 Pro x64 it freezes from time to time and can only be shut down using the task manager. I don't have the open CL setting turned on, by default on both my computer it installed with the never setting switched on.

Thanks,
Bill

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  Drew Altdo

  • June 17, 2014 13:50

  Create a Support Case and provide us with your system specifics along with the Capture One Logs, we'll get an idea of where the issue is and point you in the right direction.

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  NN635383594874601026UL

  • June 17, 2014 14:03

  Where do I find the logs?
  Thanks.

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  Drew Altdo

  • June 17, 2014 16:33

  Log Files;
  http://www.phaseone.com/Search/Article. ... nguageid=1
  
  System Profile;
  http://www.phaseone.com/Search/Article. ... nguageid=1
  
  Contact Support;
  http://www.phaseone.com/en/SupportMain/ ... pport.aspx

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  NN635383594874601026UL

  • June 17, 2014 17:24

  Thanks. I'm doing it right now. Will do my desktop first since that's my main editing PC.
  
  Bill

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  NN635387830551012856UL

  • June 23, 2014 11:41

  And?

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