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Upgrade 5 to 5 pro and free upgrades

Comments

10 comments

  • Paul Steunebrink
    I do not understand the 4 free remaining upgrades. You aren't confusing it with free activations?
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  • Drew Altdo
    All Keys that currently exist, if they include "Free Upgrades", they are limited to Capture One 5. Upgrades can not be saved for later use, they are either used or lost. So if you have a Capture One 3 Key with 2 Free Upgrades and you were hoping to save them for later use, you are out of luck. That key will only allow activation to Capture One 4 and then 5... nothing beyond 5.
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  • Permanently deleted user
    If I purchase an upgrade to PRO do I loose my remaining 3 free upgrades? (4 was a mistype)
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  • Drew Altdo
    Alex,
    Create a support case and give us your Product Key, we can let you know exactly what your key is/was good for. But again, as there are no free upgrades on any Key beyond Capture One 5... if you went from 5 to 5 PRO you would not have lost anything as you are already at the limit.
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  • Permanently deleted user
    OK. I am certain I have free upgrades thru v8, this has been confirmed twice already through support cases. All I want to know is if I upgrade from standard to PRO if I will still have those 3 free upgrades thru v8 PRO. (Obviously if I do not have 'three remaining & never missed free upgrades', I wouldn't.)
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  • Drew Altdo
    Unless your Key is "special" you do not have upgrades through to Capture One V.8. Create a case to clarify rather than speculating on the forum.
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  • Permanently deleted user
    I started a support case.
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  • Drew Altdo
    I answered it
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  • Permanently deleted user
    Thanks. Did you get my followup? I think there remains some confusion as to the origination.
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  • Drew Altdo
    Let's keep it in the support case, no need confusing others on the forum.
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