Phase One profile, unable to log on.

Paul5

• October 16, 2006 10:24

I am having a problem logging on to the Phase One site.
I am a registered user and filled in the Username, Password, and Pincode
correctly but it does not log on.
I have tried to do this in Firefox, Opera , and IE7, and have the same problem with all.
I need to contact support but this is impossible since I can not email them about this problem without logging on first.
Any help or suggestions would be great, thanks.

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  Anonymous

  • October 16, 2006 15:39

  Dust,
  
  Your Profile is not in an active status.
  This is why you cannot login.
  I will send you a direct Email with information.
  
  ALL SHOULD KNOW:
  
  When a Profile is created, you should receive an email from NoReply@phaseone.com
  Sometimes this email gets caught in SpamFilter, lost or ignored.
  IN this email is a Link to web site which confirms your Profile, enters the Pin Code, and then puts the Profile into an Active Status.
  
  When you create a Profile and then use a different Email address to Activate the Program, you will also create frustration for yourself.
  
  When you Do NOT properly create a Profile prior to activating the program, the email address you enter will automatically create a Profile.
  This Profile is lacking informations and IS NOT in and active status. Again, you will create frustration.
  
  Be assured, the information entered in a Profile is kept internal to Phase One and is not used in any other manner.
  All information can be Edited/Updated including a new email address or Password.
  
  Please use and maintain only 1 Profile to avoid Frustrations !!
  
  Sincerely,
  k c

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