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Can't open Canon 5DII CR2 Raw Files in version 4.7?

Justin32
Hi,
I have just updated to version 4.7. I am finding that I can not select my Canon 5DII CR2 Raw files in the Capture Folder. I can find them but I can not select them as they are not highlighted. I only shoot raw files. When you insert a card to import the files they do not appear on the screen as they used to. Does anyone know what this may be? I am sure it is something simple.
Thanks,
Justin
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Comments

3 comments

Date Votes
  • Paul Steunebrink
    I am afraid that during the update to 4.7, either a plist file or the session file has become corrupt, or renewal of the cache files does not work. Try to remove the plist file, the session file (or create a new session) or the cache files.

    By the way, what Mac model and OS X version are you on?
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  • Derek2
    This happened to me, I thought, "Am I going crazy? Why can't I select my raw files to import?". Instead of trying to select individual files, try selecting the folder the files azre located in. That worked for me.
    Kind of weird though. You should be able to select single files.

    good luck.
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  • Jonathan Gilbert
    Might also be that in the update process your activation was somehow changed to DB mode which would only work with Phase One digital back files. Check this in License... in the Capture One Menu. You might also want to perform a clean install: http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
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