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C1 6.4.2 on mac os 10.6.8 will not render images

michael pilkington
Hi,
Any help appreciated:
I have capture one pro 6.4.2. on my macbook pro running os 10.6.8.
It simply won't render a preview image but stays pixelated. I have tried clearing all the caches
and deactivating and re-installing C1 but exactly the same.
I'm using canon eos5 mark2 camera if that makes any difference.

I'm new to posting on this forum but would appreciate any help as can't find anything on here
relevant.

Thanks Mike.
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Comments

9 comments

Date Votes
  • Drew Altdo
    Mike,
    Where are the files?
    -Quit the software
    -Delete the "Cache" folder inside the "CaptureOne" folder with your RAW data.
    -Move the Folder of RAW files to your User/Picture folder
    -Launch Capture One and access the folder.

    If there is no change, please create a support case.
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  • michael pilkington
    Hi Drew,
    Really appreciate your swift reply- many thanks.
    The files are in my "capture one" folder within my pictures folder.

    BUT since writing the post, I've re-started the machine (again) after deleting caches and re-installing and
    it now appears to be working?... However I've had this problem on and off for several weeks
    (since updating to 6.4.2) so I will keep you posted if it goes again.

    Many thanks again,
    Mike.
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  • michael pilkington
    I spoke too soon, It's back to not rendering any previews.
    Not just in current session but in all sessions.

    I will try deleting the 'cache' folder in the 'captureOne' folder
    like you said...
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  • michael pilkington
    Also- when not rendering, it means having to force quit C1 every time.
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  • michael pilkington
    How do I create a support case?
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  • Drew Altdo
    http://www.phaseone.com/en/SupportMain/ ... pport.aspx
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  • Gregory Campbell
    Running 6.4.3 with 10.6.8 on Early 2011 Macbook Pro 15". Same issues as the OP. C1 is crashing while tethered to 5D Mark II repeatedly. When selecting an image in the browser to inspect, C1 hangs up. Can't even Quit, must use Force Quit. This only just started occurring after I updated from 6.2.2 (skipped everything in between).

    I stumbled across a solution that worked for me and thought I'd move it over here. Following another users advice, I changed "use OpenCL" to Never (in preferences) and magically everything seems to be working again. Turn it back to auto and like a switch, the crashes begin again.
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  • Drew Altdo
    [quote="Gregory111" wrote:

    I stumbled across a solution that worked for me and thought I'd move it over here. Following another users advice, I changed "use OpenCL" to Never (in preferences) and magically everything seems to be working again. Turn it back to auto and like a switch, the crashes begin again.



    We'd be happy to get a Support Case from you with a System Information file so we can know more about your hardware and why the OpenCL drivers are having this issue.
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  • michael pilkington
    Yes, Thanks Gregory.
    Switching off Open CL sorted my issue out too.
    Regards,
    Mike.
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