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Layered TIFFs - Very Slow Response Time

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Is anyone having issues working with layered TIFFs? My issues involve very slow response times. I'm round-triping to Photoshop. When I select a TIFF file in the Browser, I get the Mac OS X spinning beach ball for about 4 seconds and Capture One performance really slows down. The issue is the same regardless if it's an 8-bit or 16-bit TIFF file.

The TIFFs are made from uncompressed .NEF RAWs from a D810. The RAWs display and handle just fine.

MAC OS X 10.10.3
Capture One 8.3.0.52
iMac (27-inch, Mid 2011)
3.4 GHz Intel Core i7
16 GB RAM
AMD Radeon HD 6970M w/ 2048 MB VRAM
System and Applications run on an internal 240 GB SATA SSD
Files are stored on an internal 2 TB SATA Hard Drive
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Comments

9 comments

Date Votes
  • Chris218
    What version of Capture are you using?

    Chris
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  • Neonsquare
    For me too I'm using Capture One Pro 8.3.0.52. Switching between .ARW files (Sony RAW files) is nearly instanteous. If I click on a TIF it seems that nothing happens and after roughly 4 seconds the selection frame appears on the image. If I click on another image within the 4 second time span the beach ball occurs and spins for the rest of the 4 seconds and after that the other image gets selected. So C1 really hangs when loading that TIF and a 4 second hang on any TIF is really cumbersome when navigating through the library.

    I have a MacBook Pro Retina 15" with i7, 16GB RAM and 256 GB SSD. The catalog and TIF files reside on the internal SSD.

    --
    Jochen
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  • camhabib
    I've just experienced this too, but on the latest version of C1. Working with a larger layered TIFF that was created in Photoshop (RAW originally imported in to C1, minor adjustments made, selected to edit in PS).

    I am essentially unable to make any adjustments to the image as it takes too long for any tool to register. Program has frozen and hung a few times as well.
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  • RvDam
    I'm facing the same problem. I work a lot with compositions saving them in layered TIFF. C1 is a bit faster when I flatten the image before saving but that is no option for me.
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  • Christian Gruner
    Hi guys,

    If possible, please contact our Support, so we can see the files. Our support team can give You directions to FTP upload.
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  • Julien Apruzzese
    Hi,
    i have the same problem here with a Macbook Pro Retina (i7 2,6 gHz and 16 Go Ram).
    Tiff file takes approximatively 3s to open.
    Is there a solution ?
    Regards.
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  • Paul Steunebrink
    [quote="Naninou" wrote:
    Hi,
    i have the same problem here with a Macbook Pro Retina (i7 2,6 gHz and 16 Go Ram).
    Tiff file takes approximatively 3s to open.
    Is there a solution ?
    Regards.

    Yes, contact support as suggested.
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  • David Tavan
    Same problem for me with all layered TIFF files, the support asked me :
    "
    The TIF files used in Capture One - you have to flatten the layers on the file before you use in Capture One - layers from PhotoShop are not supported in Capture One on TIF files.
    "
    I need all my layers so a fix is planned or should I go back to Lightroom ?

    iMac mi 2011 and 2014, 20s to load a file on a imac mi 2011 with 32Go RAM ... 10s on imac 2014 ☹️ with no alpha channels but 12 layers

    Thanks
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  • Julien Apruzzese
    [quote="Paul_Steunebrink" wrote:
    [quote="Naninou" wrote:
    Hi,
    i have the same problem here with a Macbook Pro Retina (i7 2,6 gHz and 16 Go Ram).
    Tiff file takes approximatively 3s to open.
    Is there a solution ?
    Regards.

    Yes, contact support as suggested.


    Thank you, i will.
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