unable to contact P1 support

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tmdrake

• March 04, 2008 11:17

Hi
can anyone in support advise me please?

I logged in to my P1 account yesterday evening to update my email. Unfortunately I entered the address incorrectly and its caused a whole heap of trouble.

When I tried to log in again a little later, the server requested a pincode. The only previous pincode I could find had no effect. I then tried the option of having my password / pincode sent to my email before realizing the email I had previously entered was incorrect.

And I can't even contact P1 support via the website because I can't log in to my user account. Does anyone know where I can contact the support team to help sort this out?


Many thanks


Tarquin

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  Anonymous

  • March 04, 2008 16:51

  Hi-
  We can help you if you can give us your name and/ or email address here.
  
  Kind regards-
  JRA
  Phase One Technical Support

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  tmdrake

  • March 07, 2008 19:42

  Thanks JRA
  
  My name is Tarquin Millington-Drake. My email is: tmillingtondrake@googlemail.com
  
  
  I believe I missed off the 'mail', so the incorrect email currently in my user account should be: tmillingtondrake@google.com
  
  Any assistance would be much appreciated.
  
  Tarquin

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  Ulf Liljegren

  • March 07, 2008 20:38

  We can see that the @google.com never was activated that is why you couldn't
  login. There is no account with @googlemail.com
  The simplest thing would be If you simply create an account with that e-mail.

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  tmdrake

  • March 09, 2008 20:37

  Thanks Ulf
  
  I simply went in to update my email and when I returned to login later it requested a pincode.
  
  Is it really easier to abandon this old account and start a new one? I need to get in touch with P1 support again to see if they can reset my activation limit - after recent computer trouble I need to re-install and re-activate my software, and at some point later this year when my bank balance isn't creaking I'll be buying a new Mac.
  
  Thanks
  
  Tarquin

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  Anonymous

  • March 11, 2008 14:33

  Hi-
  I can see both profiles are now active tmillingtondrake@googlemail.com and
  tmillingtondrake@google.com. Subsequent pincodes were sent along with profile information to both email addresses from noreply@phaseone.com.
  We ask that you do not create multiple profiles , if you have a new address simply go in and edit with the new email address. http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
  Product Keys get registered and associated with the initial email / profile until edited with the new email.
  
  kind regards-
  JRA
  Phase One Technical Support

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