unable to contact P1 support

Comments

5 comments

  • Anonymous
    Hi-
    We can help you if you can give us your name and/ or email address here.

    Kind regards-
    JRA
    Phase One Technical Support
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  • tmdrake
    Thanks JRA

    My name is Tarquin Millington-Drake. My email is: tmillingtondrake@googlemail.com


    I believe I missed off the 'mail', so the incorrect email currently in my user account should be: tmillingtondrake@google.com

    Any assistance would be much appreciated.

    Tarquin
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  • Ulf Liljegren
    We can see that the @google.com never was activated that is why you couldn't
    login. There is no account with @googlemail.com
    The simplest thing would be If you simply create an account with that e-mail.
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  • tmdrake
    Thanks Ulf

    I simply went in to update my email and when I returned to login later it requested a pincode.

    Is it really easier to abandon this old account and start a new one? I need to get in touch with P1 support again to see if they can reset my activation limit - after recent computer trouble I need to re-install and re-activate my software, and at some point later this year when my bank balance isn't creaking I'll be buying a new Mac.

    Thanks

    Tarquin
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  • Anonymous
    Hi-
    I can see both profiles are now active tmillingtondrake@googlemail.com and
    tmillingtondrake@google.com. Subsequent pincodes were sent along with profile information to both email addresses from noreply@phaseone.com.
    We ask that you do not create multiple profiles , if you have a new address simply go in and edit with the new email address. http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
    Product Keys get registered and associated with the initial email / profile until edited with the new email.

    kind regards-
    JRA
    Phase One Technical Support
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