upgrading costs



  • Ulf Liljegren
    3.6 which is the upcomming release is a free upgrade.
    After this the upgrade program will include 2 or 5 major releases.
    I have no loggs in my system from you contacting support at any point of time. If you have a support request this is logged at http://support.phaseone.com is this the place you have made your support request?
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  • pescadoman
    You can upgrade your C1 PRO Software from our website, here is the
    http://www.phaseone.com/content/c1softw ... rades.aspx

    Here is the site where you can read all about camera support in the
    current version 3.5 and the next version 3.6 - which is released in the
    end of November:
    http://www.phaseone.com/content/c1softw ... pport.aspx

    I hope this helps you.

    Best regards,

    Pernille Glistrup Røddik
    Phase One A/S

    -----Original Message-----
    From: ]
    Sent: Friday, November 12, 2004 10:16 PM
    To: Marketing DK
    Subject: Contact form from corporate homepage

    Firstname : r
    Lastname :
    Companyname :
    Address :
    City :
    StateProvince :
    ZipPostalcode :
    Country : United States
    Fax :
    Phone :
    Email :
    Confirmemail :
    Contactname :
    I_would_like_a_product_demonstration :
    Requested_information_about_camera_backs : LightPhase
    How_did_you_hear_about_Phase_Ones_web_site : Trade Show
    Request_information_about_c1_software : C1 PRO
    Comment : i already own this and have not updated since i bought it. i
    want to upgrade. there is no provision in \"help\" to look for updates,
    as you reccomended and i don't want to risk paying ANOTHER 450.00 by
    going through your confusing process online. what do i do? I can't even
    use this program with my canon mark 2 now. my version is 1.2

    maybe this will help....this was my latest inquiry.
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  • pescadoman
    thank you Phase One for your prompt replies to my questions. I guess I asked a really hard question and it was unreasonable for me to expect a simple answer to whether or not it would cost me more to upgrade the version of c1 that I OWN, than it would be to buy Bibble 4.0 AND get free upgrades. I have called you for \"support\"(you didn't like that), I have e-mailed you, I have joined your \"support\" forum, and now I have had it with you. You say this is a free upgrade, but when I try it asks for my cc info. I don't see how that can be free.
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  • Ulf Liljegren
    Why it ask you for CC info is becouse you are going in to the E-Shop (To buy software) try insted to click \"Download\" on the frontpage of www.phaseone.com. You have bought the software, now you just need to download the latest version of the software and install it!
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  • chralm
    When you say that 3.6 will be a free upgrade, what do you mean? Does that mean that the none of the 2 free uprades included in the purchase of C1 pro will be used? If not, what is a not free upgrade?
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  • Ulf Liljegren
    Correct, the 2 free upgrades will not be used for this version.
    So as an example:
    You bought 3.5 with 2 updates that would be 3.6 and 3.7.
    Now 3.6 are for free, meaning you will receive 3.7 and 3.8 as well.
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