C1 7 Express viewer don't update
Hello,
I have a problem that when I change parameters, these changes are not updated to the big viewer. The small icons in the bottom are updated though... Also when I e.g. zoom in/out, nothing changes.
I had C1 Express 6 installed and having this problem and it remained after upgrading to version 7 (also Express)
Someone has an idea what the problem can be?
Edit: forgot to mention I have Windows 8 Pro 64 bit OS
I have a problem that when I change parameters, these changes are not updated to the big viewer. The small icons in the bottom are updated though... Also when I e.g. zoom in/out, nothing changes.
I had C1 Express 6 installed and having this problem and it remained after upgrading to version 7 (also Express)
Someone has an idea what the problem can be?
Edit: forgot to mention I have Windows 8 Pro 64 bit OS
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There are a lot of details left unanswered.
The most common cause for this is when a Catalog is saved on an external system (Network Drive, Drobo, external drive) and the access to that drive or directory is improperly setup. When this occurs Capture One can't read the full RAW files with proper access and therefore cannot update the images.
The fastest way to find the source of the problem is to create a support case and give us all the details you can.
http://www.phaseone.com/en/SupportMain/ ... pport.aspx0 -
hmmm...what's the advantage of a forum when I also have to create a support case!
I had the problem in capture one express 6 and 7 so I guess it's doesn't like my new ultrabook....
Never mind you can close this topic... I installed lightroom 5 trial and this seems to works perfectly...0 -
[quote="NNN635100772428345543" wrote:
hmmm...what's the advantage of a forum when I also have to create a support case!
Fast, direct service specific to your personal system... as appose to guesses about general operation on Windows systems.
Competent investigation of the issue by a professional.
Ability to share sensitive or private system files without public access.
Screen Sharing or direct phone calls to investigate the error.
A documented record of the issue should you need to revisit it.
Should I go on? 😄
We want to solve the issue for you as quickly as possible. This is a User forum and we moderate when we can but support cases get the priority and you're welcome to share any findings with the community here.
As an aside Adobe will give you 90 days of support with purchase, after that you need to pay for support. We're here for you, free of charge and even if you don't own the product.0 -
Your arguments are correct...I agree but I posted on this forum because I saw some posts of other users with the same problem like me... but never an answer (disatvantage of the use of support case I assume)...
Analyzing the specific problem on my new ultrabook will be very dificult and time-consuming. I'm working in IT business for 25 years so I tried a lot already....
I had this problem with Capture One Express 6 from the beginning and stopped using it because of that and because my rawfiles (fuji x-E1) were not supported in this version and the 50% upgrade discount I upgraded to version 7but this didn't solve the issue.
I tried deleting the catalogs, uninstall previous versions deleting al directories to clean up left files etc...)
I'm also having one SSD in the ultrabook so this cannot be a case of access rights etc..
I also removed all versions with the catalogs and directories and made a clean install with version 7 but this doesn"t help either.
If it's a specific problem with my ultrabook then I give up...I gave it a try0 -
[quote="NNN635100772428345543" wrote:
If it's a specific problem with my ultrabook then I give up...I gave it a try
... but you didn't create a support case.
Do so and we'd be happy to have a look.0 -
OK, let's find out 😎 0 -
I reinstalled my ultrabook completly from scratch and have the same problem with C1 Express 7.x
I think I'm gonna give up on this software...0 -
Fair is fair and I admit Drew was correct and I congratulate the support of the Phase One crew!! Very good and firendly support!
They solved my problem ( error due to video-driver issue; installed preview 8.1 and it fixed the problem)0 -
Thank you for updating for other users, much appreciated. 0 -
Thank you for your comment. I had the same problem and after installing the new video driver it is O.K.
Intel® Iris™ and HD graphics Driver for Windows 7* and Windows 8* 64 from Intel web page
Link: https://downloadcenter.intel.com/Detail ... ldID=22935
Best wishes, Vlado0
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