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bizarre thumbnails

Phil Straus
I am getting one image spread out though all the thumbnails on my screen. Does anyone know how to fix this?

MediaPro 1.32. It happened with the previous version, too. Mac OS 10.8

Thanks,

Phil
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Comments

13 comments

Date Votes
  • rmoorlag
    I'm not sure if i understand.
    Is it possible to post a screenshot?
    Roelof
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  • Phil Straus
    I have a good screen shot, but I don't see how to upload an image. If you can explain that, I'll be happy to post the image.

    Thank you,

    Phil
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  • rmoorlag
    One option is to:
    -> place the picture in your public dropbox folder
    -> Rightclick on the image and choose the option "Dropbox" and then "Copy the public link"
    -> choose the Img button when placing a message here and past the copied link in

    Of course you can choose any other webspace you might have

    Roelof
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  • Phil Straus
    Thanks for the very clear image uploading instructions. Let me know if this works.


    https://www.dropbox.com/s/w7t7qx4s5s22g2a/bizarre%20thumbnails.jpg
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  • Jim MSP
    [quote="pstraus" wrote:
    Thanks for the very clear image uploading instructions. Let me know if this works.


    https://www.dropbox.com/s/w7t7qx4s5s22g2a/bizarre%20thumbnails.jpg


    When I respond with a "quote" I see https://www.dropbox.com/s/w7t7qx4s5s22g ... bnails.jpg
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  • Jim MSP
    And that is the strangest thing I have seen.
    If you had Windows, I'd suggest the trial of installing the Codec pack from Fastpictureviewer http://www.fastpictureviewer.com/codecs/

    It solved another MP problem that I had.

    Maybe there is something similar for the Mac.
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  • Drew Altdo
    We've had 3 cases with this type of error in the past day or so. All of which are using the 10.8 Mac OS so we have suspicions that it is related.
    If you could create a support case and provide details we'd be happy to dig deeper.
    Currently I would simply suggest you rebuild the files to see if that solves the problem.
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  • Phil Straus
    Thanks, Jim and Drew.

    I am on a OS 10.8 Mac. And yes, I've created a support case.

    The effect is pretty cool, even if it driving me crazy. Here are two more images.

    1. List view then thumbnail view.
    https://www.dropbox.com/s/ztnu2rxaeb41a ... bnails.jpg

    2. Same as above then several command-minuses to make the thumbnails smaller.
    https://www.dropbox.com/s/f33s4qndjkyte ... 0minus.jpg
    Phil
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  • Phil Straus
    [quote="Drew" wrote:
    ...
    Currently I would simply suggest you rebuild the files to see if that solves the problem.


    I've done command-b several times. It does not work. Closing and open the files doesn't work. Closing and opening MediaPro works, at least for a while.

    Thanks,

    Phil
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  • rmoorlag
    Indeed, 'bizarre' is the right word for this.
    I hope Phase One support can solve this one quickly
    Roelof
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  • NN202245UL
    same problem here.... occurred after an initial rebuild of around 9000 images. Is this software ever going to be improved!?
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  • Christian Fessel
    Add me to the list.
    I either get the very same effect as described in this thread - or a lot of images simply do not render the thumbnail.
    Rebuilding doesn't help, it just renders/doesn't render different images. Clicking the image shows it just fine.

    Strangely this has never been, a problem with Expression Media, Lightroom, iPhoto, well, any other application (I tried it with the very same image folders, of course).

    The files are all of the supported formats (from iPhone JPEGs up to .cr2).
    Current MacOS and MP versions on an iMac i7 27" (late 2009).
    I tried switching the MP render engine from PhaseOne to Apple with no change at all (with or without restart of application or Mac).

    Just as an additional info:
    The render problem exists also in CaptureOne 6 (which can't even see some of the images).

    Will file a support ticket now.
    Chris
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  • mister z
    [quote="Drew" wrote:
    We've had 3 cases with this type of error in the past day or so. All of which are using the 10.8 Mac OS so we have suspicions that it is related.
    If you could create a support case and provide details we'd be happy to dig deeper.
    Currently I would simply suggest you rebuild the files to see if that solves the problem.


    OK this was weeks ago. What is the fix? What are we supposed to do?
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