Camera Support

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17 comments

  • John Doe
    You can check the release notes on the download page.
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  • Ian Wilson
    [quote="John Doe" wrote:
    You can check the release notes on the download page.

    Also there is a list here.

    Use the drop down box to find your camera brand. Not yet including the Fuji X-E3, but often new cameras are added when there are point releases and I see that the X-E1, the X-E2 and the X-E2S are already on the list.

    If you would like to see support for the X-E3 ask for that in a Support case. Phase One say that they use requests like that to gauge the level of demand for support for a particular model.

    Ian
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  • rogerm
    [quote="John Doe" wrote:
    You can check the release notes on the download page.
    [quote="John Doe" wrote:
    You can check the release notes on the download page.


    The release notes show all cameras supported, not just ones that were added. I am interested to know if any cameras were added with C1 v 11. Looks like the same list as the last version of 10, but that is why I asked if anyone saw an addition.

    Thanks, Roger
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  • Benjamin Liddle
    [quote="rogerm" wrote:
    [quote="John Doe" wrote:
    You can check the release notes on the download page.
    [quote="John Doe" wrote:
    You can check the release notes on the download page.


    The release notes show all cameras supported, not just ones that were added. I am interested to know if any cameras were added with C1 v 11. Looks like the same list as the last version of 10, but that is why I asked if anyone saw an addition.

    Thanks, Roger


    There weren't any cameras added. In addition to the release notes, we update supported camera lists in the Knowledge Base. Here's the version 11 article: and the version 10 article:
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  • NNN634234019365827883
    Hoping for the same, waiting on the XE-3 support. Where do you do a support request?
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  • John Doe
    [quote="NNN634234019365827883" wrote:
    Hoping for the same, waiting on the XE-3 support. Where do you do a support request?

    Via the link in my signature.
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  • kakman
    It's quite infuriating waiting for Fuji support. The camera mentioned was released in September and nearly 4 months later still nothing. I have however just put in my second support note hoping, but not confident, it will have some benefit.
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  • John Doe
    Phase One never gives an ETA about new camera support.
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  • Paul Steunebrink
    Understand the frustration regarding Fuji support. As Phase One needs tot camera in-house to profile, it sometimes takes quite some time before the manufacturer sends one. Seems that Fuji is not that quick.
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  • dredlew
    [quote="kakman" wrote:
    It's quite infuriating waiting for Fuji support. The camera mentioned was released in September and nearly 4 months later still nothing. I have however just put in my second support note hoping, but not confident, it will have some benefit.


    That is PO for you. It's not just with Fuji, it's the same with any camera and lens brand. Apparently, their measurement for supporting a particular camera or lens is by the number of support requests. Because that just makes a lot of sense. Like, as if every current and prospective C1 customer would send in a support request for their camera-lens combo. 🙄

    I guess the threshold of support requests hasn't been met for them to add any new camera from one full version to the next. You might be waiting for quite a bit longer or possibly forever. Sad.
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  • Ian Wilson
    [quote="dredlew" wrote:
    [quote="kakman" wrote:
    It's quite infuriating waiting for Fuji support. The camera mentioned was released in September and nearly 4 months later still nothing. I have however just put in my second support note hoping, but not confident, it will have some benefit.


    That is PO for you. It's not just with Fuji, it's the same with any camera and lens brand. Apparently, their measurement for supporting a particular camera or lens is by the number of support requests. Because that just makes a lot of sense. Like, as if every current and prospective C1 customer would send in a support request for their camera-lens combo. 🙄

    I guess the threshold of support requests hasn't been met for them to add any new camera from one full version to the next. You might be waiting for quite a bit longer or possibly forever. Sad.

    Yes but note Paul's comment above - dependant too on Phase One getting hold of the camera for themselves to test it.

    Ian
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  • dredlew
    [quote="Ian3" wrote:
    [quote="Paul_Steunebrink" wrote:
    Understand the frustration regarding Fuji support. As Phase One needs tot camera in-house to profile, it sometimes takes quite some time before the manufacturer sends one. Seems that Fuji is not that quick.

    Yes but note Paul's comment above - dependant too on Phase One getting hold of the camera for themselves to test it.

    Ian



    Really, that's the "excuse"? What exactly is the incentive for the manufacturer to send PO a product? Specifically Fuji, whose files from their medium format camera get blocked from import into C1 because it's a competing product. Seemingly, C1 is the only differentiator between the two manufacturer's MF offerings (that's a story for another topic).

    If PO would actually buy their own gear when everybody else gets their hands on it, maybe they could sell a few more copies of C1 and keep their current users happy.
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  • Ian Wilson
    You could offer to lend them your camera...

    Ian
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  • dredlew
    [quote="Ian3" wrote:
    You could offer to lend them your camera...

    Ian


    Dude, you really need to lay off the COolaid. It does not help anyone when you try to defend PO for stuff that's clearly BS. Most of us pay a high price for this piece of software and we expect it to be in good working order. We don't need to hear excuses that make no sense. Based on your replies, I'm going to assume you're not familiar with software development. Let me give you an example of how much sense that particular excuse makes:

    - Say (hypothetically); you are an iOS or Android app developer.
    - Apple or any of the gazillion Android phone/tablet manufacturers just released a new device.
    - Your app is most likely not going to run properly on that new hardware without you making some fixes.
    - Now here's the million-dollar question: is Apple or any of those other manufacturers going to send you (and all the 100's of thousands of other developers) a brand spanking new device for you to test with?

    Let's see... no, no absolutely not. You alone are responsible to get every device needed to make sure your software is compatible with it. Whether you buy it or "loan it from a friend" (good luck finding someone that is going to lend you a new device for couple weeks while you develop a fix), the device maker doesn't care (unless you're some major PR partner).

    Bottomline is; if you are a developer with a piece of software that needs to be compatible with hardware, you buy the damn thing yourself. It's the cost of doing business. And you better get the hardware fast, because once your software starts crashing, users will leave in droves and leave reviews accordingly, turning even new users away. That's going to cost a whole lot more than buying a device (that you can even resell).

    Unfortunately, in CO's environment, there aren't a whole lot of viable alternatives, so users aren't just leaving in droves. Understandably, people here are frustrated with BS excuses because they can't just up and leave.
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  • NNN635158767546269381
    [quote="dredlew" wrote:


    Unfortunately, in CO's environment, there aren't a whole lot of viable alternatives, so users aren't just leaving in droves. Understandably, people here are frustrated with BS excuses because they can't just up and leave.


    Keep cool 😊.

    The Fuji X-E3 will likely be supported in the next update. Every Fuji's APC are supported and PhaseOne even improved X-Trans support in v10.1.

    I contacted the support twice since v11 about others issues.. and also ask for better X-Trans support.. even GFX. Let's see.

    C1 got the best RAW convertor and the worse print module!

    Regards
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  • Christian Gruner
    https://www.phaseone.com/Products/Softw ... ce-release

    Now with X-E3 support.
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  • Stefan Sutter

    Here is another request of support for the panasonic G91 in Germany g90/95... please.

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