One activation disappeared

Kolaj

• January 16, 2008 08:47

Hi,

I have my license code from the Sandisk card. When I first installed and activated C1v4 on Dec 20, my web profile displayed that I still had 2 activations left (total: 3 activations). Look at the screenshot below:

http://img216.imageshack.us/img216/5820/captureoneub4.th.jpg

Now I have C1 activaded on 2 computers and the profile displays "Activations left: 0" 🤬 So I read the license policy again and now they say, that they allow only two activations. This policy must have been changed in last days. Is it legal to change the number of allowed activations AFTER I bought the software?

Thanks!

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  Paul Steunebrink

  • January 16, 2008 10:09

  This is what might have happened:
  
  You made the screen shot of the license management shortly after you activated your CO4. The number of activations shown is however not yet updated, so it was 2 activations BEFORE you activated CO4. It takes a few hours before this screen is refreshed. Next time, check BEFORE you activate and after a few hours.
  
  Also the number of free upgrades left could be lowered to 0 (zero) now due to activating CO4, but I haven't done that yet with a LE license (have been using my Pro license so far), so I am not sure.

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  Kolaj

  • January 16, 2008 11:19

  I have no screenshots but I am almost sure, that before the first activation I had 3 allowed activations, not 2. Didn't the license policy change during last weeks?

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  Paul Steunebrink

  • January 16, 2008 12:18

  [quote="Kolaj" wrote:
  I have no screenshots but I am almost sure, that before the first activation I had 3 allowed activations, not 2. Didn't the license policy change during last weeks?

  
  Not that I am aware off.

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  Anonymous

  • January 16, 2008 14:26

  Kolaj-
  Sandisk keys are single user license(s) - which means 1 User= 2 activations=
  for up to 2 computers.
  
  Kind regards-
  JRA
  Phase One Technical Support

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