connecting to remote server

NNN634443861139698340

• June 26, 2011 10:37

Im sorry if this has already been asked but when verifying the lisence code i get this message:

"Im sorry but Capture One was unable to connect to the lisence-server to look up your profile.

Cause:unable to connect to the remote server"

Any suggestions? I have got the green light for my lisence number and am keen to start using it!

Thanks

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  NNN634443861139698340

  • August 03, 2011 16:40

  half as a bump and half as further information-can ANYONE help please-my trial has run out and currently dont have a way of looking at my photos as ive strted shooting in RAW
  
  Check 01: Success
  Check 02: BFEBFBFF000006FD /
  Check 03: 3078116759
  Check 04: Exception: Unable to connect to the remote server
  Cause: No connection could be made because the target machine actively refused it 127.0.0.1:5555
  Check 05: Exception: Unable to connect to the remote server
  Cause: No connection could be made because the target machine actively refused it 127.0.0.1:5555
  Check 06: success
  Check 07: success
  
  this is what it says when I run the diagnostic, has anyone had the problem before?
  
  Thanks in advance

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  Jim MSP

  • August 03, 2011 17:14

  I just saw this yesterday on my Media Pro. So far, CO hasn't responded that way. I just assumed it was related to a server problem that Phase One had.

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  Paul Steunebrink

  • August 03, 2011 19:36

  Although I am aware of the Phase One data center issue of 2 and 3 August, I suspect another issue plays here. I am triggered by the IP address 127.0.0.1 which is the local adapter of your system. Some firewall software erratically refrain applications from accessing this address.
  
  If you use any 3rd party firewall or internet connection software, try again after disabling or better removing it (because sometimes disabling the software does not fully disable it). Next, enable the Windows firewall.

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