Tether issues C1 6.2.2/Lion/5DmkII
First off, I understand this may get filed in the category of "this is what you get for installing a new OS right away", so I'm aware that the mere fact I'm on Lion may be the issue, but I'm curious if anyone's had this issue even with Snow Leopard, perhaps.
Shooting a 5D mkII, tethered, to a new Thunderbolt-era i7 iMac, running Lion 10.7 and CaptureOne 6.2.2
Exposures just occasionally hang. The software doesn't crash, and it will work for stretches, but intermittetly frames seem to get "stuck in the cable" - the orange bar stops halfway and captures get lost. Often on a restart it will work again, for awhile, and then stall again.
Has anyone else experienced this problem and found any solutions?
Shooting a 5D mkII, tethered, to a new Thunderbolt-era i7 iMac, running Lion 10.7 and CaptureOne 6.2.2
Exposures just occasionally hang. The software doesn't crash, and it will work for stretches, but intermittetly frames seem to get "stuck in the cable" - the orange bar stops halfway and captures get lost. Often on a restart it will work again, for awhile, and then stall again.
Has anyone else experienced this problem and found any solutions?
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Wait for a few minutes and the files will come in, after that you can continue shooting without a problem.
This happens sometimes with me too on both SL and lion on a macpro.
You could check your cables, I've switched to tether tools cables and the problem seems to be gone or at least a lot less frequent because I did not experience it yet. But only been using the longer cable for a week or so.0 -
This happens to me more and more frequently and I still use MacOS 10.6.8 . Changing cables did not help me. 0 -
[quote="Frank Doorhof" wrote:
Wait for a few minutes and the files will come in, after that you can continue shooting without a problem.
This happens sometimes with me too on both SL and lion on a macpro.
You could check your cables, I've switched to tether tools cables and the problem seems to be gone or at least a lot less frequent because I did not experience it yet. But only been using the longer cable for a week or so.
Waiting for the captures isn't an option in the middle of a shoot, I'm afraid.
Trying tether tools cables isn't a bad idea, I needed some kind of tether lock option anyways so I just placed an order with them for a cable and the lock and some other little things. I don't know that changing the cables will fix anything but might as well have the best possible gear (or at least what seems like it) either way. Thanks!0 -
I had the same problem after upgrading to 6.2.2 (silly me for jumping on the upgrade) with 10.6.8. After several crashes/hangs in CO, used Eos utility/Hot Folder which worked fine with my usual booster cables. Tried running usb cable through Apple cinema display (essentially powered hub) and Capture one tether is working much better. 0 -
This might be a "USB power" issue... What I mean by that is that the USB port on the Mac is not putting out quite enough juice to support the transfer over the length of cable you're using.
My older MacBook Pro was able to support a 30 foot USB cable, although I would sometimes lose the connection like you are describing.
My new i7 MacBook Pro will not recognize my D3s with the long cable - only with a 15 foot cable.
So - possible solutions:
1. try with a powered USB Hub (like the person suggested running through the Cinema Display)
2. try a shorter USB cable and see what happens.
3. try a higher quality cable (probably won't make a huge difference)
4. If running through a hub, disconnect other devices while you're tethering.0 -
This might be a "USB power" issue...
I'm using a new MacPro and my 5dmk2 files intermittently hang, so it is not a usb issue for me0 -
All due respect, I shot with a 5D for over four years tethered to Lightroom and Capture One pretty reliably, the occassional hiccup and hang using a 30' USB 2.0 booster cable straight into Core 2 Duo 17" MacBook Pro. Recently upgraded to a 5DmkII and immediately noticed many more hangs, hiccups, freezes and temperamental connections. Three weeks ago upgraded to new i7 macbook pro with 8GB ram and thought I would get more reliable connection but had no noticeable improvement. Thought 6.2.2 upgrade might help, no improvement. Today, ran 5DmkII through cinema display (powered hub) via 30' USB 2.0 booster cable and NOT ONE single hiccup, hang or crash in a full day shooting to 6.2.2. So you can say it's not a USB power issue, but if it looks like a duck, walks like a duck, I'm just sayin. 5DmkII, 15" i7 MacBook Pro 8GB ram, Capture One 6.2.2 0 -
Hi all,
My problem is worse! CO 6.2.2 even dose not recognize my Canon 5D MK II! firmware 2.0.9? Running CO 6.2.2 on MacBook Pro 10.7
I can't use Canon EOS Utility as well as I get an error message from OS X that say, "Cannot be used with this version of operating system".
Has anyone got the same problem? I think it is all due to Mac OS X 1.7
Any idea?0 -
A few general notes on the tethering issue.
First, in case you encounter any issue with tethering, in particular when the camera seems not to connect or is not recognized by the software, open System Profiler. If the camera does not show up in System Profiler (in the USB or Firewire section, whichever applies), you're dead, so to speak. In that case there is no need to hassle with the application software, versions, updates and so on. Same for interrupted operation.
If you report any issue, report your System Profiler status as well. Keep the application open and update the display (Cmd+R) to get the current status if you experience interrupted operation.
Test with other cable (the shorter the better) and USB port first and get a proper working system at the hardware-to-OSX_level.
Second, test with the shortest cable you can find.
Third, for the Canon shooters with OS X Lion, EOS Utility 2.10.1 is not running at all on Lion. A workaround that is going around on the internet is reverting back to 2.8.1 which is not backed up by Canon as far as I know. Canon still has to release an update, in fact as of today they still have to release any note on what they are doing.
And regarding CO 6.x an update for Lion is still pending. Why some experience no problems and others do, is unclear to me at least, as is with 10.6.8. From what I read here, the new versions of Mac OS X (and hardware) seems to be much more power critical (or constrain power consumption on the USB port) making it more difficult to get a reliable connection. See my note on the cable and System Profiler.
Hopefully this will help solving the issue.0 -
I have no problem tethering my 5D MK II with Adobe Lightroom. Therefore, my Macbook Pro sees my 5D! It also works with iPhoto on Mac OS 10.7
So, only CO 6.2.2 seems does not see it!0 -
[quote="NNN634480653880629473" wrote:
I have no problem tethering my 5D MK II with Adobe Lightroom. Therefore, my Macbook Pro sees my 5D! It also works with iPhoto on Mac OS 10.7
So, only CO 6.2.2 seems does not see it!
Interesting and a pity at the same time. Looks like an CO 6 update with Lion support have to iron that out.0 -
I am having the same problem on my iMac i7 but I have not even upgraded to Lion yet. I have been shooting with the 5D M2 for the last 8 months and have had the occasional hang ups and crashes in capture one. Nothing too often just occasionally. Out of the blue 2 days ago, it would not longer allow captures and sometimes not even allow connection with the camera. Everything is still working perfectly on our iMac Duo core with the same cameras and usb chords. Something is not right here and I think it is the software not a USB issue. I might think differently if I had changed something recently but nothing was changed. Phase one owes us an explanation for this problem and it needs to be fast!!!!!! 0 -
[quote="Joe342" wrote:
...
Phase one owes us an explanation for this problem and it needs to be fast!!!!!!
May I assume you have a support case running with Phase One on the matter as well for the OS X 10.6.8 systems?0 -
[quote="Paul_E" wrote:
[quote="Joe342" wrote:
...
Phase one owes us an explanation for this problem and it needs to be fast!!!!!!
May I assume you have a support case running with Phase One on the matter as well for the OS X 10.6.8 systems?
That he does, however as Joe is not using Lion it is a bit of a stumper at present. I've picked up the case and am having a look but it seems unrelated to other occurrences in this thread. Hang tight Joe, we'll get to the bottom of it.0 -
I want to ask for a solution i found to the problem of incompatibility with the Eos Utility ον Lion. If you uninstall the EOS Utility 2.10.1 and install again from the 5D Mark II cd's the 2.5.0 version and then upgrade to version 2.8.1. It works properly! Ηas anyone tried? It is stable? 0 -
Hey
I have the same Problem with my 3 7D Cameras.... Capture one does not "see" them....
i am a professional photographer using capture one and my cameras every day.... hoping for fast help on this one... its a huge pain to use cards in my studio....0 -
I had similar problems with 6.2.2 and Lion but found that removing the CF card while tethered fixed all my problems
Derek0 -
Thanks to everybody who's posted in this thread.
I have an update. Now, I wish I had just changed one variable at a time but the timing didn't work out that way.
So, I upped to Lion 10.7.1, which I am going to hypothesize did little, and also just tested with a new tether tools 15' USB cable.
Fired 150 or so test frames, with some breaks in between, and all of them have arrived without issue.
Then I plugged the cable into tether tools' "powered" extender, and immediately the captures stalled coming into the camera as before. Tried several times, had to unplug and lose captures to be able to proceed. Then switched back to the 15' cable only with no extender, captures started arriving safely again.
Long-term use will confirm or deny my conclusion, but right now it seems that power issues with the USB cable are the likely cause. I was using a 15' USB cable before, but perhaps it doesn't have the same quality as the one from tether tools?
As such, I'm currently enjoying C1P 6.2.2 on Lion 7.1 and experiencing no capture issues. C1 crashes when I try to import from card now, after I hit the import button, which interestingly it wasn't doing before. Another interesting bug is that my wacom pen cannot click on images to highlight them in the import window. I can click on them with the mouse, but not my tablet, and the tablet is otherwise working fine.0 -
Whoops, spoke too soon. Captures stalled again yesterday.
Next step, try a powered USB hub...?0 -
I've used new cables, old cables, short cables, long cables, "repeaters", powered hubs, no hubs, and captures still randomly hang. Mac OS 10.6.8 3.33GHz 6-core Power Mac, C1 6.2.2 5D mkii 0 -
Please see:
viewtopic.php?f=40&t=110870 -
I'm using 10.6.8 and I have issues with stalled captures 0 -
[quote="NNN634285461274065014" wrote:
I'm using 10.6.8 and I have issues with stalled captures
Perhaps posting a new thread or finding one that references Snow Leopard would get more feedback to your specific issue.0 -
[quote="Drew" wrote:
Perhaps posting a new thread or finding one that references Snow Leopard would get more feedback to your specific issue.
I did viewtopic.php?f=40&t=109310 -
This sounds suspiciously like the problem I've encountered since I upgraded to SL some time ago. I'm currently running OS 10.6.7 with CO 6.2.1. At random intervals my 5D MkII captures will hang up. If I'm able to wait, the buffer will eventually empty and no frames will be lost. I've learned to restart CO when this happens, because the frequency tends to increase otherwise. There is no warning. It can happen at the beginning of a shoot, the middle, or not at all. I've been able to shoot say 2000 frames without incident.
The behavior is very much like the trouble with the older Canon drivers. The ones that weren't totally Snow Leopard compatible. I believe the warning was something like, "Captures may pause, for up to 2 minutes." I don't remember which version of Capture One addressed this, but it went away for a while.
My cable selection doesn't seem to matter. New or old, the same result. I occasionally use a 15' repeater cable, with my normal 15' capture cable. This doesn't seem to increase the frequency. Different ports on my computer, still random. I might get through several shoots without a problem. Then again, it might happen several times in one shoot. The frequency seems relative to how important the shoot is. The more important or stress filled a shoot is, the more likely it is that the capture sequence will stall.
If someone finds a real solution to this, I'd love to know.0 -
>>The frequency seems relative to how important the shoot is. <<<
HA! Truer words have never been spoken !!0 -
Since the last update from Lion everything clicked here and works now on my MBP.
In the past I could not get Capture One to recognize my 5DMKII on the MBP (newest version i7) however yesterday I wanted to test it again after the Lion upgrade because we are leaving for a trip next week and much to my surprise now it works flawless, before the Lion upgrade this was not the case, so if you experience problems please make sure to upgrade and maybe it works for you also.0 -
[quote="Steve Karr Teching" wrote:
>>The frequency seems relative to how important the shoot is. <<<
HA! Truer words have never been spoken !!
Indeed, indeed! This must have been my problem to begin with, I was working too important a shoot. I'll go take my setup and shoot something for fun and it'll all work perfectly.0 -
I can shoot tethered from my camera. But, if I try to shoot from the keyboard, nothing happens. 0 -
So - possible solutions:
1. try with a powered USB Hub (like the person suggested running through the Cinema Display)
2. try a shorter USB cable and see what happens.
3. try a higher quality cable (probably won't make a huge difference)
4. If running through a hub, disconnect other devices while you're tethering.
if all solutions are tried, and yet it still fails, is the recommendation to upgrade to the latest version of Lion?0
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