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I cannot see the accept button in import window

Paco Rosso
When updated to 7.1.5 I have lost the botton buttons in the import window. It is, the buttons are there, "under" the screen. To see it I have to change the orientation of the screen from horizontal to vertical (in the screen configuration of the system, not in C1).
This did not happened in previous versions of C1 (as C1 7.1.4) so it is not a problem withmy computer (laptop 17'').

¿Any suggestion?
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Comments

13 comments

Date Votes
  • Paul Steunebrink
    Can you resize the window to make the button visible?
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  • Tim Bennett
    I had a similar problem which was resolved.See post "Problem with version 7.1.4" below which was resolved by lowering the DPI setting on my laptop screen.
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  • Paul Steunebrink
    [quote="TimB64" wrote:
    I had a similar problem which was resolved.See post "Problem with version 7.1.4" below which was resolved by lowering the DPI setting on my laptop screen.

    Yes, now I recall the issue. Thanks.I put the link below for reference.
    viewtopic.php?f=47&t=15202&p=70933#p70933
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  • Tim Bennett
    Well done Paul I couldn't link to the earlier post!
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  • Paco Rosso
    [quote="Paul_Steunebrink" wrote:
    Can you resize the window to make the button visible?

    No, The button remains out of the screen. That is the problem. This did not happened in 7.1.4 is new in 7.1.5
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  • Paco Rosso
    No. No way. I have changed the resolution to the max, 1366x768 , and the button stay away from the screen.

    In 7.1.4 it did not happens, only in 7.1.5
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  • Paul Steunebrink
    [quote="Paco Rosso" wrote:
    No. No way. I have changed the resolution to the max, 1366x768 , and the button stay away from the screen.

    In 7.1.4 it did not happens, only in 7.1.5

    It is - probably - DPI related, resolution related. See earlier post in this thread.
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  • SFA
    [quote="Paco Rosso" wrote:
    No. No way. I have changed the resolution to the max, 1366x768 , and the button stay away from the screen.

    In 7.1.4 it did not happens, only in 7.1.5


    For me, V6 or V7, the import window has always opened, by default, as a smaller than screen size window in the centre of the screen and I usually leave it that way as I require nothing more.

    It sounds like for you it is opening full screen by default. Or maybe larger? Do you have the Windows Task Bar at the bottom of your screen? Is it set to Auto Hide? Is it the Task Bar that is covering the buttons or are they even further off the screen area?

    I have tried all the likely ways I can think of here but the import screen is always set (or reset) within the working area of the screen.

    Grant
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  • Paco Rosso
    [quote="SFA" wrote:

    It sounds like for you it is opening full screen by default. Or maybe larger?

    Larger. The import window is larger than the screen.


    Do you have the Windows Task Bar at the bottom of your screen?

    I remove the task bar and the buttons remains out of screen.



    Is it set to Auto Hide? Is it the Task Bar that is covering the buttons or are they even further off the screen area?


    No. It is not the problem. As I said I can remove the task bar and the "done" buttons stay out of the screen.

    I have tried all the likely ways I can think of here but the import screen is always set (or reset) within the working area of the screen.
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  • SFA
    That all still sounds very odd. I have tried some extreme things, changing the screen resolution, 90 rotation and so on, but none of them caused the limits you have described.

    Can you post a screen shot? Sometimes a picture provides a clue that a description might miss.

    Have you tried re-installing? It sounds like some sort of default setting might be wrong for the position or size of the Import Window. If so it might correct with a re-install.

    If neither of the above produce a good solution then I would make a support case with C1 to see what their technical helpers can suggest


    Grant
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  • Drew Altdo
    Please reference the release notes of the software.
    It does not seem specific to resolution but rather to the dpi ruling.
    Please change your system to the supported 96dpi.

    http://i41.tinypic.com/2ivg203.png
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  • Tim Bennett
    Paco - the route to adjust DPI setting in Windows 7 is:Control Panel>Adjust Screen Resolution>Make text and other items larger or smaller,you then need to play with the % to get a balance between revealing the missing button and having text at a size you can comfortably read-hope this helps!
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  • Paco Rosso
    [quote="TimB64" wrote:
    Paco - the route to adjust DPI setting in Windows 7 is:Control Panel>Adjust Screen Resolution>Make text and other items larger or smaller,you then need to play with the % to get a balance between revealing the missing button and having text at a size you can comfortably read-hope this helps!


    Thanks Tim, that is. I have changed the size of the fonts to small and now I can see the lost buttons.
    THink this: I have no problem with this computer and CO v6, only in the CO v7.

    I have reinstaled the program, (no fix), reinstalled the system (format hard drive, reinstall all the software). I have worked for this 3 months in lightroom, making the catalogues in lightroom 5 and then importing it to CO v 7.

    ¿Can somebody return to what in CO 6 did not problem with the size of the fonts?
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