Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Capture One Pro 7.12 crashes on image import

Jim Casler
I have been having a hell of a time here. I'm running Capture One Pro 7.1.2 on a Windows 7 Ultimate machine with eight Xeon cores and 8 GB of RAM. I'm trying to import images from a job, and, since I use a couple of bodies, I'm using the import naming as [Job name]-[Image date(yy-mm-dd)]-[Image time(HH-mm-ss)]-[Image name]. This is so each image gets a unique name. The problem is, the import keeps throwing exceptions and I've had several application crashes, all reported. I've successfully imported up to 100 images at a time, but usually, the importer fails at around 40 images. It can, however, fail after as few as 4 images.
I've been running Task Manager and Resource Monitor to see what's going on, and, it seems as though the image import subsystem has a memory leak. Importing images just about quadruples memory usage, and, once the import is complete, the memory used never goes back down to the numbers the application shows on idle right after startup. This is true even after waiting for the database updates to complete.
Capture One, has been, up until now, a great tool, even if it does tend to be a bit slow. It is, at this time, nearly unusable. I simply cannot import a session's images in any reasonable amount of time.
0

Comments

17 comments

Date Votes
  • Jim MSP
    I wish I could help you - but I can't. I gave up on CO and its catalogs some time ago.
    I use multiple packages for what they are good at.
    I import and rename with Lightroom. I also toss obvious rejects with LR.
    I add keywords and rate with Media Pro.
    I use Media Pro to select what I want to process, and I send them to CO.
    I use sessions in CO.

    With all of my software on a ssd,this workflow works well and quickly.
    0
  • SFA
    Jim Casler,

    I'm running 7.1.1 at the moment. I have a couple of projects I wanted to finish off and backup fully before changing to 7.1.2.

    WIn 7 Pro with i7 3820QM.The system started with 8Gb RAM and was fine. It now has 24Gb but unless I have a couple of interner browser sessions running and 3 or 4 C1 sessions and maybe a few other things it rarely exceeds 8Gb RAM usage for importing. I do have a 512Gb SSD and I'm not backing up to another drive, running RAID or anything across a network (usually). I did have a problem last week attempting to import a large folder from another machine but this seemed to be a router issue since the effort consistently made the WiFi network unavailable to all machines after about 500Mb of data transfer. The most successful correction was to reboot the router.


    You mention a session but can you confirm that you are using a Session rather than a Catalog?

    If you have started a new session (or even opened an old one but with no activity) I would not necessarily expect the memory usage to return to pre-import levels when monitoring. The prorgam will, to some extent, anticipate that you may want to work on the files you have imported and seems to retain related info in memory to speed access. It will clear that down during later activity in my experience. Bear in mind too that immediately after the import appears to have finished there may yet be background activity building pre-views and so on. You may already have made allowance for that but I thought I would mention it just in case.

    The only significant problem I have so far seen (in that it prompted me to raise a support ticket) turned out to be a corrupt .cos file in a large that threw out problems for what appeared to be random activities - scrolling through the browser in my case. (But I get that from Windows Media Player as well so ....? ) It was all a bit obscure but in the end I spotted that a bad Preview thumbnail (just one of about 1400) was still bad after regeneration. Nothing that appeared to be in any way realted to the places where I had seen the problem.

    I deleted the cos file, created a new one, regenerated the preview and all became well again.

    Have you tried all the usual things like importing to a new session and so on?

    I did not see mention of which camera the files are coming from. Is there any possibility that some of the files are in an as yet not fully supported format?

    I think you should create a support case if you have not already done so. The C1 support team will then be able to provide guidance and maybe investigative direction in a way that is likely to be more targeted than can be derived from a user to user forum. Meanwhile the only comfort I can offer is that I do not have such problems as you describe so the source of your issues should not endemic to the software in all cases and so should be resolvable once it has been identified.

    HTH.


    Grant Perkins
    0
  • Jim Casler
    Yup, new Session. I'm thinking I may need to add RAM, but this system uses ECC DDR2, and that's now hard (and expensive) to get.I could go up to 12 Gig.
    Files ARE supported; I've followed all the announcements. And they DO eventually get imported just fine. My problem is that the import process is long and painful, and requires babysitting as the importer crashes and throws exceptions. A few times the entire application has crashed. Once the images are in, though, everything seems to be fine.
    Oh, and, yes, a support ticket HAS been created, and The PhaseOne people have gotten back to me. At this time, they now have as much info as I can give them, so I'm hoping this can be resolved.
    0
  • SFA
    Jim (C),

    I know nothing about Xeons or the differences between them and, for examples, series 3 i7s.

    However - a thought or two that might throw some light on matters. Based on some discussions and testing I am doing with respect some business software that has, in some ways, quite similar structure and process/performance needs to C1.

    As an experiment we turned off Hyperthreading. Not sure if you are able to use that in your system. It actually made little difference to the speed of the business application which, currently, is not especially hyperthreading aware, partly because much of what it does is really stuck with linear processing at the moment. Running C1 whilst my machine was in that configuration did not seem to affect performance very much but there are theories that suggest greater stability can be achieved should the stability of a windows application be at issue.

    In addition I considered turning off the multi-core potential. That might sound crazy but it might not be for stability assessment if stability was an issue. I would have turned it off to see how performance was impacted rather than seeking stability since I don't seem to have any stability issues with the test software (or C1 so far ...Internet Explorer, yes, but not C1 )

    Probably best to wait to see what the support team comes up with but these checks may be something to consider as an experiment should difficulties persist.


    HTH.


    Grant Perkins
    0
  • Jim Casler
    Aaaand, suddenly, the bit with PhaseOne support has started to go not well...
    I'm being asked why I'm importing my files into a session rather than just navigating to them. My reply is, I'm importing them for the very same reason that I don't navigate to them on my camera media. Why would I do anything else? Now, I'm baffled, and I'm getting somewhat frustrated.
    The product is not working up to my (entirely reasonable, I think) expectations. Tech support wants to know why I am using the product the way the publisher says it's supposed to be used.
    I'm thinking Lightroom is in my future.
    0
  • Christian Gruner
    [quote="Jim Casler" wrote:
    Aaaand, suddenly, the bit with PhaseOne support has started to go not well...
    I'm being asked why I'm importing my files into a session rather than just navigating to them. My reply is, I'm importing them for the very same reason that I don't navigate to them on my camera media. Why would I do anything else? Now, I'm baffled, and I'm getting somewhat frustrated.
    The product is not working up to my (entirely reasonable, I think) expectations. Tech support wants to know why I am using the product the way the publisher says it's supposed to be used.
    I'm thinking Lightroom is in my future.


    From the case it is looking like you and the supporter needs a bit more talking to each other. Please give the supporter a chance of actually answering your latest answer before posting in the forum.
    He is not suggesting that you should be working on a flash-card. CO can be used in so many ways, so the supporter's question is perfectly reasonable.
    0
  • Jim Casler
    OK, sure, that can work. Basically, though, here's the deal:
    I was on a remote shoot. I could not take my workstation to the site, so i took a netbook and an external hard drive. The camera media I'm using cost about $125 each, for a 64 GB Class 10 card. I need the write speed because my image files are a bit over 24 MB each, and slower cards won't do the job. Also, the size is because I'm shooting a lot of images, very fast (it was a dance convention, and performances were nearly constant). Now, given a 3-day event, and the fact that I could shoot two cards per day, it's a lot more reasonable to take a 3TB external drive to the site, and transfer my images to that (because that drive is around $225), then to buy 6 cards for $125 each. That's simply economics at work. So, when I get home, I want to transfer my images into new Sessions so that I can work on them. This is the problem. Capture One is not handling that import well. I seemed to work copying images directly from the cards, but isn't working well getting them from the external HD.
    Two bodies here, BTW:
    Sony SLT-55-V (16 MP images, and so far, not too much trouble)
    Sony SLT-77-V (24 MP images, and, so far, lots of trouble).
    0
  • SFA
    Jim,

    I don't want to appear partisan here but I think the resolution of technical issues is important to all parties including those not really involved but who just might be after some un-recognised update by someone somewhere in the internet firmament at some point in the future.

    So in that spirit ...

    FWIW, about 20 odd years ago I was a project manager for a software development and implementation project that was being handled for a multi-national with a primary project base in Europe. The Scandinavian part of the organisation was focused on Stockholm since they were the biggest operation in the area and had the largest budget by far.

    We would look at software requirements related to how they traditionally operated and try to map those methods to our software and then define what additional functionality was really required for them to work effectively in their marketplace in Sweden. Other parts of Scandinavia were OK, sort of, with working off the back of the Swedish budget.

    I spent 2 yeasr getting wound up on a regular basis by the Swedish terrorist who, in a project meeting, would come up with a list of modifications that they thought they needed and present is as "Our demands are...." and would look surprised when, despite my best efforts otherwise, I might be a little aggressive in reply. One day I realised that "demand" was simply a translation to a form of English from the original Swedish via a standard education that started out with French as a first Foreign language. I should point out that their English was extremely good and my Swedish almost non-existent.

    In English a word such as "demand" has forceful connotations. In French "je vous demander" is hardly forceful at all (I would ask of you or, in more modern phraseology, "what we would like"). It occurred to me at that point just how easy it was to misconstrue a statement or a question at first mention. I have been trying to make such allowances, especially in English to English, ever since, even when perhaps I shouldn't.

    I have no idea if this matters here but quite frankly these days I take care an=bout interpretation from one town to the next since a change of dialect can make a big different to correct understanding - or so I have found.

    You may have similar experiences to share. This reply may be pointless. But I am always concerned when I read of something that sounds like a miscommunication rather than an issue.

    Apologies in advance if you think I am trying to, metaphorically, "teach my Grandmother to suck eggs". No negative connotation intended in respect of anyone.




    [quote="Jim Casler" wrote:
    OK, sure, that can work. Basically, though, here's the deal:
    I was on a remote shoot. I could not take my workstation to the site, so i took a netbook and an external hard drive. The camera media I'm using cost about $125 each, for a 64 GB Class 10 card. I need the write speed because my image files are a bit over 24 MB each, and slower cards won't do the job. Also, the size is because I'm shooting a lot of images, very fast (it was a dance convention, and performances were nearly constant). Now, given a 3-day event, and the fact that I could shoot two cards per day, it's a lot more reasonable to take a 3TB external drive to the site, and transfer my images to that (because that drive is around $225), then to buy 6 cards for $125 each. That's simply economics at work. So, when I get home, I want to transfer my images into new Sessions so that I can work on them. This is the problem. Capture One is not handling that import well. I seemed to work copying images directly from the cards, but isn't working well getting them from the external HD.
    Two bodies here, BTW:
    Sony SLT-55-V (16 MP images, and so far, not too much trouble)
    Sony SLT-77-V (24 MP images, and, so far, lots of trouble).


    Jim,

    FWIW I do pretty much what you do several times a year copying files to an external HDD or, on the last 12 months, a netbook and an HDD and I have never had a problem. In that time I have used at least 2 different HDDs and the Netbook with C1. several more HDD and notebooks with other software before that with no problems. Files sizes across the cameras I use will be much the same as your range. I would guess I have used 2 different USB powered 2.5" drives and a 2.5" in a caddy during that time.

    Sounds like bad luck. Have you done the usual stuff like changing cables and so on? Try a different USB port? That sort of thing?

    Can you copy well enough without importing? Not a great approach perhaps but might be a way forward on a temporary basis.

    Grant Perkins
    0
  • Christian Gruner
    [quote="Jim Casler" wrote:
    OK, sure, that can work. Basically, though, here's the deal:
    I was on a remote shoot. I could not take my workstation to the site, so i took a netbook and an external hard drive. The camera media I'm using cost about $125 each, for a 64 GB Class 10 card. I need the write speed because my image files are a bit over 24 MB each, and slower cards won't do the job. Also, the size is because I'm shooting a lot of images, very fast (it was a dance convention, and performances were nearly constant). Now, given a 3-day event, and the fact that I could shoot two cards per day, it's a lot more reasonable to take a 3TB external drive to the site, and transfer my images to that (because that drive is around $225), then to buy 6 cards for $125 each. That's simply economics at work. So, when I get home, I want to transfer my images into new Sessions so that I can work on them. This is the problem. Capture One is not handling that import well. I seemed to work copying images directly from the cards, but isn't working well getting them from the external HD.
    Two bodies here, BTW:
    Sony SLT-55-V (16 MP images, and so far, not too much trouble)
    Sony SLT-77-V (24 MP images, and, so far, lots of trouble).


    You should post this to the support case, not here 😊
    0
  • Jim Casler
    Has been done. I'm hoping this gets resolved.
    Grant, yeah, I think my cables are OK. Copying via the netbook was slow, but the netbook is running USB 2, not 3. I have a USB 3 card in the workstation, though, and it does run much faster. On the other hand, when we're talking about a hard drive vs Flash media, I'm not sure the interface is the slow point, mainly because of the mechanical workings of the disk (seek times, etc.).
    I never tried running C1 on the netbook, though. Seems that the little thing might be a tad underpowered for that. I may end up springing for a larger device in the future, an ultrabook or laptop, but not just yet. Most of my shooting isn't that far from home, and I can always bring media back. There are a couple of upcoming events, though, that will require travel, and I'd really like to have this resolved before then.
    0
  • SFA
    [quote="Jim Casler" wrote:
    I never tried running C1 on the netbook, though.


    Hah, think I may have punctuated badly.

    The netbook won't run C1 or most other editors though it's fine with FastStone portable.

    What I meant was using the Netbook as a storage device. When I ge back for a trip I expect to have
    all previous day files on both the netbook and a backup hard drive, Current day stuff may still be on the memory cards. I normally import previous day(s) from the external drive and current day from the memory cards. Sometimes I may import from the the netbook via WiFi. It all depends on how much time I have and what, if anything, I have done about selecting the files in some way whilst on the trip. (Usually not much.)

    Grant Perkins
    0
  • Raymond4
    Maybe I have a different problem here, as I use sessions not catalogue. Ver. 7.1.2 is now hanging, unresponsive when trying to import images to my session. Not a new session just the current session when C1 opens. (I have always used the current session in all versions of C1 and import to it. I never have more than 50 or so files at any one time.) C1 hangs when I select the "choose folder" option. It seems the windows explorer pop up list does not pop up instantly or at all, and at this point C1 is unresponsive. i have to use task manager to shut down capture one and capture one process. This has only now started to happen, but happens every time I click on "choose folder" What should I delete in C1 to cure this or will I need a reinstall?
    0
  • SFA
    [quote="Raymond4" wrote:
    Maybe I have a different problem here, as I use sessions not catalogue. Ver. 7.1.2 is now hanging, unresponsive when trying to import images to my session. Not a new session just the current session when C1 opens. (I have always used the current session in all versions of C1 and import to it. I never have more than 50 or so files at any one time.) C1 hangs when I select the "choose folder" option. It seems the windows explorer pop up list does not pop up instantly or at all, and at this point C1 is unresponsive. i have to use task manager to shut down capture one and capture one process. This has only now started to happen, but happens every time I click on "choose folder" What should I delete in C1 to cure this or will I need a reinstall?



    Raymond,

    A guess - but something to check.

    C1 import usually remembers the last location you imported from. It may seem very slow or fail after some time searching if it can't find that location. Could that be the problem for you?

    You could test that by creating a new session to see what happens.

    The other possibility is that there is some sort of problem with the 'default' session. Again, creating a new session that works may help to identify is this is the case.

    What the problem might be is a different matter. Once you have some idea whether a new session will work or not is probably the time to start to make suggestions about what to look for in the old one to work out how to resolve the problem.

    HTH.

    Grant Perkins
    0
  • Raymond4
    I will try this but it seems the windows explorer popup window giving you the folder tree to choose from has stopped displaying correctly - so C1 stalls waiting for it. I will try creating new session anyway and take it from there.

    Added comment -

    Created new 'untitled session' moved my extra folders (eg selects 1, selects 2 etc) containing recent developed files to this session, erased the old session. Tried importing to this session using "choose" option All OK! Keeping fingers crossed.

    Thanks for your suggestions.
    0
  • Christian Gruner
    [quote="Raymond4" wrote:
    I will try this but it seems the windows explorer popup window giving you the folder tree to choose from has stopped displaying correctly - so C1 stalls waiting for it. I will try creating new session anyway and take it from there


    Please go ahead and download CO 7.1.3 as well: http://www.phaseone.com/en/Downloads/Ca ... Pro-7.aspx
    0
  • Jim Casler
    OK, then! So far, 7.1.3 seems to have corrected my problem, at least. I also notice that files are coming in MUCH faster. CPU usage is lower overall, and the load is better distributed among the eight cores. Whatever the dev team did in this build, so far, I'm a much happier camper.
    0
  • Jim Casler
    Ok, one note:
    Although I'm set for prepending the image date and time to the image name on import, every once in a while, CO 7.1.3 prepends current date and time, instead. I think that as long as this occurs rarely, it's not too much trouble, but I think I'll pass that along to the team just in case...
    So far, still no crashes, though. That's good.
    And, in one shot, I just successfully imported 3759 images from my external drive. No crashes. Also, imports were faster than have been in the last couple of builds.
    0

Post is closed for comments.