C1 Critical Export failure.

Kurtb Pas

• May 29, 2017 20:46

Hi,

After processing my 1st session I started an export.
Nothing special, jpg max 5300 pix long side, no upscale.

JPG thumbnails are OK, but when viewing the files, approx 60% just shows just color stripes.
Any doubt how to get proper export?

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  SFA

  • May 29, 2017 21:18

  As a quick test, go into Preferences and set the General Tab value for Hardware Accelration to "None" for output.
  
  Then try the Process again.
  
  If it's OK I would suggest checking for driver updates for your GPU card (using the developer site not Windows updates). If you already have the latest driver try going to one slightly earlier.
  
  In each step restart C1 to be sure to be using the new settings.
  
  If you still have a problem create a Support Case with the Capture One Support Team.
  
  HTH.
  
  
  Grant

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  Kurtb Pas

  • May 30, 2017 07:30

  Thanks Grant,
  
  I'll check this evening and update on results.

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  Kurtb Pas

  • May 30, 2017 20:30

  Hi,
  
  Tested with two recipes active and Hardware Accelarion off. Problem solved.
  Updated nvidia geforce gtx 750 ti driver and did new test with Hardware Accelarion on. Problem solved.
  
  Thanks for the advise!

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  SFA

  • May 30, 2017 21:47

  [quote="K22" wrote:
  Hi,
  
  Tested with two recipes active and Hardware Accelarion off. Problem solved.
  Updated nvidia geforce gtx 750 ti driver and did new test with Hardware Accelarion on. Problem solved.
  
  Thanks for the advise!

  
  
  Excellent news.
  
  Thanks for letting us know.
  
  
  Grant

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