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Error no camera

pdentrem
I received the following error message in the logs, can any body point me in the right direction?
Windows Vista 32 bit, Belkin Firewire hub, H10 back, CO 5.2 build 41190


Unspecified error.

Detail:(301#5) LightPhase camera driver error: Asynchronous read failed. - A device attached to the system is not functioning. - Failed to read from camera address 0x0000fffff0000414

Previous startup error was

Unspecified error.

Detail:(301#13) LightPhase camera driver error: The CSR map for the device is not available. - The system cannot find the file specified. - Failed to read from camera address 0x0000fffff0000400
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Comments

7 comments

Date Votes
  • Paul Steunebrink
    Has it worked before in this configuration (H10 and that computer)? What's the amount of RAM (4 GB perhaps?). Have you looked into this:
    http://www.phaseone.com/en/search/artic ... nguageid=1
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  • pdentrem
    Paul E
    Thanks for the response.
    I did as you suggested but there is no change. I received the following error this time.

    Unspecified error.

    Detail:(301#13) LightPhase camera driver error: The CSR map for the device is not available. - The system cannot find the file specified. - Failed to read from camera address 0x0000fffff0000400

    This is the first time I am trying this setup. On plugging in the status lights on the H10 are working but no tone as per the Mac does. I wonder about the Belkin F5U526 APL?

    I tried last night back on my Macbook Pro, 2 to 3 yrs old, and had no issues, but it is a proven system. On retrying with a Canon XT on the Vista system it all worked. The Vista system is new and yes it does have 4 gig of RAM. All my other software functions operates fine.
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  • Paul Steunebrink
    Hmm, multiple variables. Can you try without the Belkin to rule out (or not) as a cause? Do you have separate power on the Belkin? Have you ran the MacBook Pro / H10 setup with the Belkin as well?
    The Canon XT is a USB connected camera, so that is a different story. And I believe that it was Win7 (not Vista) who had a > 4 GB RAM issue with firewire so we can skip that to.
    Zoom in on the Belkin.
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  • pdentrem
    I agree that the Belkin may be the issue. I will look into it. I notices that the power available to the H10 from the Belkin is below 11 volts vs over 12 volts on the Macbook without the Belkin in the path. I will look at increasing the voltage available and after that find a way to test the hub using another device. I know the included cable that was supplied by Belkin is good as it is the cable I used to connect to the Macbook.
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  • Drew Altdo
    Please make sure you are using one of the following Devices to facilitate the Firewire Connection;
    http://www.phaseone.com/en/search/artic ... nguageid=1
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  • pdentrem
    Thanks Drew for that link.

    I will be checking on available pcmcia cards today. Thus bypassing the iLink and Belkin hub, hoping that by the end of day that I will be up and running on my Vista machine.
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  • pdentrem
    I have a working system again. With my Toshiba laptop running Vista Business Edition the onboard iLink would not work. Therefore I purchased a Startech 2 Port Firewire Expresscard # EC13942 and it all works. Thanks for the help.
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