Cannot import RAW images

Paul Steunebrink

January 02, 2014 07:51

The import arrow should open the Import Image dialog, not the Windows Explorer. I do not know which video shows otherwise.

In the Import From > Choose > Map you only see the map. That is correct. Select the map (folder) and next the import dialog would show the images in the map.

If it works otherwise on your system, please provide more details about your setup and type of images.

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Frans Dekker

January 02, 2014 08:20

Hi Paul,

It seems that the software does not support Panasonic DMC-L10 🤬

Frans

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Frans Dekker

January 03, 2014 13:36

Hi Paul,

Can I send a PM?

Frans

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Paul Steunebrink

January 03, 2014 14:53

[quote="NN635236494283810145UL" wrote:
Hi Paul,

Can I send a PM?

Frans

Hi Frans,

PM is disabled on the forum. Mail to capture7 at gmail dot com or connect via Linkedin.

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NN635267046029035830UL

February 05, 2014 00:10

I am testing out Capture One software before buying. I too cannot import my RAW images (.CR2). I can see them via Windows Explorer, but CO Import screen says there are no images in that folder. Very frustrating. It does very well seeing and importing JPG image files.
When I click on "File" (top left), then "Open", it takes me to a screen that shows the folder, but again CO is only looking for its own .cocatalogdb files. It doesn't 'see' the CR2 RAW image files.
Any help or suggestions appreciated.
Thanks
Paul Hansen

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SFA

February 05, 2014 02:52

[quote="NN635267046029035830UL" wrote:
I am testing out Capture One software before buying. I too cannot import my RAW images (.CR2). I can see them via Windows Explorer, but CO Import screen says there are no images in that folder. Very frustrating. It does very well seeing and importing JPG image files.
When I click on "File" (top left), then "Open", it takes me to a screen that shows the folder, but again CO is only looking for its own .cocatalogdb files. It doesn't 'see' the CR2 RAW image files.
Any help or suggestions appreciated.
Thanks
Paul Hansen

It sounds like C1 thinks you are trying to open a catalogue.

Firstly are you trialling Capture One Express or Capture One Pro?

Secondly have you checked that you are not running in DB mode (DB is a specific version or use with Phase One and other Medium Format backs and does recognise DSLR RAW files.)

Thirdly - have you had a look at the Quick Start guide information and the video tutorials? See the links from the Help menu option and

http://www.phaseone.com/en/Imaging-Soft ... rials.aspx

If you are trialling Express you have to use Catalogs.

If you are trialling Pro you can use Catalogues or Sessions. Or both if you so choose.

The first step is to create a catalogue or a session and then import some images using the Import feature, although this is in fact optional for a session - you can simply navigate to the folder containing the images you want to work with and open them directly.

It's all described in the On Line documentation and in various videos. Much easier to go to those than for me to describe any details here.

HTH.

Grant

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NN635267046029035830UL

February 05, 2014 18:33

Thanks, Grant.

I have been trying both the Pro and Express version. Same results.
I tried again, using your suggestions, this time going back directly to the camera SD card. Again, it recognizes only the JPG files, not the CR2 Raw files. Perhaps my Canon Camera, Model: SX 50 HS, is not supported by Phase One. Any other ideas or suggestions would be appreciated by me. I wonder if any others are having similar problems.
Thanks,
Paul Hansen

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Keith Reeder

February 05, 2014 18:54

[quote="NN635267046029035830UL" wrote:
Perhaps my Canon Camera, Model: SX 50 HS, is not supported by Phase One

This ^^, I'm afraid:
http://www.phaseone.com/en/Supported-ca ... mera=Canon

While you could convert the CR2s to DNG using Adobe's free DNG converter, I wouldn't like to vouch for the quality of result that you'll get out of Capture One from an unsupported camera.

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Permanently deleted user

February 05, 2014 19:13

Hi Keith

I am curious about Cap1 camera support. Am I right in thinking there is more than one level of support in Cap1? Perhaps the most basic is 'generic' - which does a basic raw conversion, for a whole host of Canon cameras. Then a camera-specific conversion that includes a colour profile for that camera, perhaps for only a few Canon cameras?

Thanks for any info you have on this.

I agree with you about a possible DNG problem in the above case. In the past I have found ex-DxO DNG files to be problematic. But DxO v9 seems to be OK.

Peter

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SFA

February 05, 2014 20:10

[quote="Peter" wrote:
Hi Keith

I am curious about Cap1 camera support. Am I right in thinking there is more than one level of support in Cap1? Perhaps the most basic is 'generic' - which does a basic raw conversion, for a whole host of Canon cameras. Then a camera-specific conversion that includes a colour profile for that camera, perhaps for only a few Canon cameras?

Thanks for any info you have on this.

I agree with you about a possible DNG problem in the above case. In the past I have found ex-DxO DNG files to be problematic. But DxO v9 seems to be OK.

Peter

Peter,

I don't think there is anything like the concept of 'generic' across a camera manufacturer's products. A few are extremely similar and the same interpretation may be close enough for all users but will still need to be separated by name to allow people to have their own interpretations if they wish.

Some years back and still today for some high end or extremely specific cameras Phase (and others) might produce a generic profile and then some others profiles intended for very specific uses. But as cameras advanced and software improved the needs were less pressing even in commercial studios.

I am a Canon user but have never spent much time regualrly with DPP. However you might find a way to use DPP to mass process the RAW files into TIFF files (or maybe DNG if it will do it these days?) and then see what resulkts you get from C1.

You could also create a support ticket with the Capture One support team asking for support for your camera. Whether it would be addressed is likely to be based on assessing how many people are asking for it as measured by support tickets raised.

I suspect that many people using a 50 HS probably never go beyond jpgs or are content sticking with DPP or a 'popular' editor that does 'photoshop'.

FWIW the S and G ranges of cameras are supported. (I can't vouch for the older models that might have had RAW capability but my S90 and G11 are OK).

Grant

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Permanently deleted user

February 05, 2014 21:13

Thank you Grant. So if I understand you correctly, if Cap1 lists a camera as being 'profiled' the raw converter will include a colour profile for that specific camera even though it is referred to as 'generic'?

Peter

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SFA

February 05, 2014 23:35

[quote="Peter" wrote:
Thank you Grant. So if I understand you correctly, if Cap1 lists a camera as being 'profiled' the raw converter will include a colour profile for that specific camera even though it is referred to as 'generic'?

Peter

That's how I understand it.

If you open an image and then go to the Base Characteristics tool and click to open the drop down window as if to select a different ICC profile you will see a window with a list of possible selection groups - mostly by camera manufacturer.

Click on a manufacturer and you will see a list of supported cameras. If a supported camera has a small black arrow next to it you will find there a choice of at least 3 profiles - often "generic" and the something else. Not that these are usually, but not always, for older cameras of those that have has specific attention paid to them because they are most often used a professional workhorses. Phase's own cameras, of course, get a great deal of attention for specialist profiles.

A generic profile is something that has been defined as a "suitable for most purposes" catch all from which people can make their own preferred adjustments should they feel the need. Most recently the ever improving maturity of the sensors, camera electronics and interpretive software seem to have come together to produce, for most purposes, a generic profile that is adequate to a standard that was not so achievable 8 or 10 years ago.

You can have some fun by apply the different profiles - any camera - to your images to see what effect they have. No damage will be caused.

Grant

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Permanently deleted user

February 06, 2014 16:41

Hi Grant

Your latest post is an eye opener for me. Previously I had assumed, wrongly, that PhaseOne's use of the word "generic" in this context implied that (for example) the raw files for most Canon cameras using the "generic" Cap1 setting were processed the same way. Not so!

Perhaps PhaseOne would be advised to use the word "standard" instead of generic? Perhaps somewhere in the Cap1 documentation this is made clear - sorry if I have missed it.

So in summary, for the casual reader of this post, all Cap1 raw converter algorithms are specific for each camera, and use some kind of standard exposure curve, and in addition for a handful of cameras there is a Cap1 option to use a custom icc profile. And for those of us who like to fiddle about, these custom profiles can be applied to "foreign" cameras rather like presets; for example to tone down image saturation.

Perhaps this topic would qualify for a post in the new forum?

Thanks again.

Peter

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SFA

February 06, 2014 23:08

Hi Peter,

In so far as I understand things ... yep, that about sums it up.

There may be a few exceptions. For example a Canon S90 and S95 are pretty much the same camera for processing purposes so can reasonably share the same settings, though for the way the identification system is designed they would need their own version of the colour mapping/icc/sensor response file - whatever you want to call it.

There is a reasonable chance that different camera models from the same manufacturer using the same sensor might be the same - but that's not guaranteed. Different raw interpretation techniques can be only slightly different but deliver widely different results.

And then there is the matter of 'artistic interpretation'. See many threads discussing this matter ... 😉

Grant

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Keith Reeder

February 07, 2014 19:10

[quote="Peter" wrote:
Perhaps Phase One would be advised to use the word "standard" instead of generic?

I quite agree, Peter - "Standard" would indeed be more accurate than "Generic", if only because (to be pedantic about the usage), you can't really call something which is specific to another thing (each profile is specific to its particular camera), "generic".

It is by definition, not "generic" - the two words generic and specific are essentially antonyms.

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SFA

February 07, 2014 19:48

[quote="Keith Reeder" wrote:
[quote="Peter" wrote:
Perhaps Phase One would be advised to use the word "standard" instead of generic?

I quite agree, Peter - "Standard" would indeed be more accurate than "Generic", if only because (to be pedantic about the usage), you can't really call something which is specific to another thing (each profile is specific to its particular camera), "generic".

It is by definition, not "generic" - the two words generic and specific are essentially antonyms.

Hehe.

In the spirit of the observation ....

I don't think one could call it "Standard" either since accepted use would then suggest that there might be a "Standard" that applies to all cameras or a "Standard" that applies to all cameras from each manufacturer.

"General" or "General Interpretation" or "General camera technology specific interpretation" might work. If the database fields are big enough.

"Starting Point" might mean something.

Grant

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Permanently deleted user

February 07, 2014 21:13

Hello Keith and Grant

I have a reputation for trying to understand the basics. These last two posts remind me that I still don't know what is meant by a generic or standard profile/curve - call it what you will.

I suspect that PhaseOne's use of the term generic as applied to raw conversion profiles means the same s-shaped curve is used as a starting point for all cameras. Hence the PhaseOne 'look'?

Then, for selected cameras, the curve is tweaked by PhaseOne and stored as a new preset to create the illusion of a sunset, etc.

Am I getting there?

Peter

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Keith Reeder

February 08, 2014 09:15

[quote="SFA" wrote:
I don't think one could call it "Standard" either since accepted use would then suggest that there might be a "Standard" that applies to all cameras or a "Standard" that applies to all cameras from each manufacturer.

That's only one meaning of "standard", though. It's used to mean "normal/average" (in the sense of "nothing special done to them") too, and in that context it's a very suitable adjective for the profiles that are called - well, as standard.

You'll note that the default curve that is applied when we first open an image is "Film Standard" - that's a perfect example of the appropriate use I'm talking about (and yes, it's synonymous with "starting point" here, but is a better word for it).

Frankly though, it would be easier all round just to drop the word "generic" entirely and not replace it with anything.

There are (for example) only seven Canon cameras with profiles that aren't generic/standard - the odd "sunset", "tungsten" and "flash" profile - and these are all for cameras that are really long in the tooth.

Nikon only has one camera profile that isn't "generic" - the D200 has a "portrait" profile.

And calling the "sunset" profile" "sunset" differentiates it perfectly well it from the default profile without the need to append "generic" to that one.

Funnily enough, Leaf and Phase One bodies often have umpteen profiles - and the word "generic" doesn't appear anywhere!

Which kinda makes my point for me. Time for Phase One to move on, I reckon...

[quote="Peter" wrote:

I suspect that PhaseOne's use of the term generic as applied to raw conversion profiles means the same s-shaped curve is used as a starting point for all cameras. Hence the PhaseOne 'look'?

I don't think the Phase One look can be attributed to the curve Peter (not entirely, anyway) - it's more about the colours than the contrast to my eyes, and there are separate curves that we can choose for any given profile, from the Base Characteristics dialogue - but the point still remains that if a given camera only has one profile, adding the word "generic" to the profile name adds precisely no useful information.

And if it has a generic and a generic V2 profile, just call the second one "[camera name] V2" and be done with it.

While we're discussing odd names, wouldn't you expect a curve called "Film Extra Shadow" to make shadows deeper and darker? That's what "extra" means, right?

Try it and see what happens!

😄

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