does not recognize all files
Hi, I am using the trial version of C1 for Mac (10.6). For reasons unclear to me, C1 no longer recognises *most* files it once imported itself, and I cannot import new files with few exceptions. There is no real pattern to the exceptions that is apparent to me. A recent folder with 42 files on my HD has only one recognised in C1, although they belong to the same scan session.
The files have .jpg and .tif extensions. The tif ones can be very large (>400Mb), but the jpg's are way way smaller.
Is this a trial limitation, a known issue, or am I missing something here?
I like C1 a lot, but this has prevented me from buying it instantly. If I can solve this, however, I will.
The files have .jpg and .tif extensions. The tif ones can be very large (>400Mb), but the jpg's are way way smaller.
Is this a trial limitation, a known issue, or am I missing something here?
I like C1 a lot, but this has prevented me from buying it instantly. If I can solve this, however, I will.
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First, during the trial period, CO5 is fully functional. Second, I would check the Preferences, Images tab for checkboxes Enable JPEG/TIFF Editing.
If that does not help, can you specify what you mean with 'does not recognise''? And: have you saved and opened the files with another program. And: potentially the 10.6.3 upgrade might have messed with it (I suspect this is the culprit); see other threads about this here.0 -
thanks for all your suggestions.
Yes, the preferences were OK, I checked these before posting.
I have opened the files with another program in some cases but typically not saved them because it seemed wise to keep that separate; only processed C1-files would be used for further processing. In practice, I only tried this with one or two files as I'm new to any other software such as Photoshop as well.
Does not recognize: They do not appear in C1's library, nor show up in the import window. They do appear in the finder.
But I do have 10.6.3 installed, will check the threads on this.0 -
Well, I do not have the problem of the serial number, as that is 11 digits and displayed normally. Nor did I have crashes.
Searching for problems with 10.6.3 is somewhat problematic because the numbers are too common for the search to work. But I do not have the colo(u)r issues that have been reported.0 -
much as I was drawn to C1, the fact that the files were not recognized by C1 (but only C1, the finder, Photoshop and Aperture had no such difficulties) has made me wary of the software since no solution was found. 0 -
I am a bit puzzled about the issue of not recognizing all files. I understand it relates to JPEG and TIFF files? How about raw files? Is it possible for you to make downloadable a few files the program does not recognize?
Also, you could contact Phase One support about it.0 -
[quote="NN212930UL" wrote:
The files have .jpg and .tif extensions. The tif ones can be very large (>400Mb), but the jpg's are way way smaller.
As Capture One is a RAW editing software and the ability to edit JPEG and TIFF files is a bit of a fringe benefit, the issue simply may be the size of the processed files you are attempting to load. Capture One does have a file size limitation although at present it escapes me. I can say that it is less than 400MB for sure.0 -
thanks for the reply. eventually I did purchase C1, although the problem remains.
my files are not RAW, they are scanned (Screen Cezanne) and usually quite large, 100Mb, or sometimes even more, in 16-bit tif-format.
It does recognize any files I export as JPEG from Aperture, but that is not what I really want to do—C1 is the first station for me, and Aperture little more than an organizer.0 -
Hi
I don't know if it is related, but I remember that with some C1 previous version (previous of 5.1.2), images could be seen in C1 but being not "workable" when an .xmp file of the same image was in the same folder…
Hope it helps…0 -
[quote="NN212930UL" wrote:
... I did purchase C1, although the problem remains. my files are not RAW, they are scanned (Screen Cezanne) and usually quite large, 100Mb...
If you want to chase this down just create a support case and put a file on our FTP so we can look into it a bit more.
My guess would be a size restriction or some embedded tag state that restricts the files, like the "DNG" files you get from a Nikon Film Scanner.0 -
I was mystified by C1 Pro 5.2 not loading most of the files in a directory that Bridge loaded instantly. I tried to discern some filter in place I was unaware of setting as I am learning C1. Fortunately this folder had 10% of the files under 100 MB. When I sorted the directory in 10.6.3 Finder it was obvious that C1 has 100 MB TIFF file size limit. C1 was showing me all and only the files below 100 MB. 0 -
I ran into exactly this problem, and raised a support ticket. That didn't get me too far, so I started trying to figure it out myself, and it seems that there are some jpg and tiff files that C1 doesn't like.
As far as I could ascertain;
1. a tiff file must have the extension (.tif I think, but maybe .tiff). Leaving it off, even on a Phase one scan back generated image will not import into C1 (4.8.3 in my case), even though finder treats it as valid.
2. Size maybe an issue, but correctly named tiff files load quite happily into 4.8.3 (and quickly) even from my Phase one scan back (16bit, Powerphase 7kx7k pixels = approx 250mb).
3. Jpeg images from my epson scanner will load fine in everything apart from C1.
4. To edit the scanner images I use "automator" to write a script which takes the scanned jpeg, converts it to tiff, and back to jpeg. For better quality, skip the jpegs totally (I used jpegs back when disks were smaller, and don't want to rescan everything now).
5. If you can't load a jpg, try loading it into preview and saving it. This seems to apply enough changes that C1 will take it.
Mark b0
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