C1 - No Hardware Acceleration solved
I posted this under Capture One 11's board and then realized C1 v12 didn't solve the issue either, so I had to take these steps for v12. So it makes sense to post here as well since it was a v11 and v12 issue.
My AMD video card literally smoked, so I bought an NVIDIA RTX 2060 SUPER (driver 436.15)** and I can't get hardware acceleration to work. I removed the files in the ImageCore folder and restarted C1. This is the XML file that appeared in the folder.
<?xml version="1.0" encoding="utf-8"?>
<query>
<DeviceQueryResultCode>67</DeviceQueryResultCode>
<DeviceQueryResult>Missing OpenCL Device</DeviceQueryResult>
<FoundDevices>0</FoundDevices>
</query>
Per this C1 article, https://www.phaseone.com/en/Search/Arti ... nguageid=1,
this is what I found in the registry.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenCL\Vendors
C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdocl64.dll
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\IntelOpenCL64.dll
I tried setting the IntelOpenCL64.dll value to 1 (long shot) per the C1 article and it didn't help when restarting C1 and setting accelerations to Auto. It still reports acceleration is not working.
So I suspect the issue is a messed up AMD uninstall and NVIDIA is not being seen. I am considering running DDU
https://www.wagnardsoft.com/forums/view ... f=5&t=2421 to see if that cleans things out and I can try a fresh NVIDIA install. BUT, if there is a simple registry edit to let it see NVIDIA so it rebuilds the core that is preferable.
Suggestions?
** NVIDIA because I had issues with AMD drivers on startup from sleep not seeing both monitors correctly. Drove me nuts. I like AMD hardware but don't respect their drivers.
My AMD video card literally smoked, so I bought an NVIDIA RTX 2060 SUPER (driver 436.15)** and I can't get hardware acceleration to work. I removed the files in the ImageCore folder and restarted C1. This is the XML file that appeared in the folder.
<?xml version="1.0" encoding="utf-8"?>
<query>
<DeviceQueryResultCode>67</DeviceQueryResultCode>
<DeviceQueryResult>Missing OpenCL Device</DeviceQueryResult>
<FoundDevices>0</FoundDevices>
</query>
Per this C1 article, https://www.phaseone.com/en/Search/Arti ... nguageid=1,
this is what I found in the registry.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenCL\Vendors
C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdocl64.dll
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\IntelOpenCL64.dll
I tried setting the IntelOpenCL64.dll value to 1 (long shot) per the C1 article and it didn't help when restarting C1 and setting accelerations to Auto. It still reports acceleration is not working.
So I suspect the issue is a messed up AMD uninstall and NVIDIA is not being seen. I am considering running DDU
https://www.wagnardsoft.com/forums/view ... f=5&t=2421 to see if that cleans things out and I can try a fresh NVIDIA install. BUT, if there is a simple registry edit to let it see NVIDIA so it rebuilds the core that is preferable.
Suggestions?
** NVIDIA because I had issues with AMD drivers on startup from sleep not seeing both monitors correctly. Drove me nuts. I like AMD hardware but don't respect their drivers.
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I am passing this along for others.
1. I did a system image backup.
2. I downloaded the latest NVIDIA driver and the latest DDU software
3. I booted into SafeMode (Windows 10)
4. I ran the DDU software, uninstalled the AMD drivers (the old board) and, without restarting, I uninstalled the NVIDIA drivers.
5. I rebooted and then installed the latest NVIDIA driver
6. I rebooted and then checked Capture One settings (Edit -> Preferences) and it showed it was using hardware acceleration. The DDU software removed some registry entries from the old AMD drivers that was confusing C1.
You can get the DDU software here. https://www.wagnardsoft.com/ (Be careful with this site. The ads are made to look like download buttons and you can confuse what you are doing. You want the DDU software.)0 -
I think you want to post this in the C1 v12 for Windows forum? 0 -
moved to the Windows forum. 0
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