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Comments

22 comments

Date Votes
  • Michael1411
    Delete your Phase One cookies, the login and download should be able then.
    0
  • Robert Goldstein
    [quote="Michael1411" wrote:
    Delete your Phase One cookies, the login and download should be able then.


    Thanks, but I have some questions:

    1. Why should I have to delete the cookies, when I have never had to do this with any previous C1 updates

    2. How do I delete the cookies?

    Rob
    0
  • rap_digital
    In your web browser go to privacy (for firefox) or security (for safari) settings in the preferences and search for phaseone.com in the cookies.

    Not sure why you need to this time.

    Also I'm getting an error saying that there is a update available even though I'm running 5.2.1??
    0
  • Brion
    I'm getting the same notice that I have software updates available even though I'm running 5.2.1.

    Just for giggles I've tried reinstalling twice but it won't go away. Anyone have any success getting rid of this?

    Thx,
    Brion
    0
  • Nicolas
    [quote="Brion " wrote:
    I'm getting the same notice that I have software updates available even though I'm running 5.2.1.

    Just for giggles I've tried reinstalling twice but it won't go away. Anyone have any success getting rid of this?

    Thx,
    Brion

    Yes!
    Don't reinstall the same DMG, BUT
    Redownload and reinstall the "apparently" same version…

    go figure…
    0
  • Brion
    Don't reinstall the same DMG, BUT
    Redownload and reinstall the "apparently" same version…


    Thanks but I tried that the on the second reinstall and it still did not get rid of the warning.
    0
  • Michael1411
    [quote="Brion " wrote:
    Don't reinstall the same DMG, BUT
    Redownload and reinstall the "apparently" same version…


    Thanks but I tried that the on the second reinstall and it still did not get rid of the warning.


    Same here, looks like PO has to fix this stuff with an updated version.
    0
  • Michael Jonas
    Same thing here!
    Please fix..
    Tried deleting the cookies, reinstalling, etc.
    but it's persistent....
    Michael
    0
  • Nicolas
    [quote="Michael611" wrote:

    Please fix..

    In the meantime, you may disable the "check for update" in the prefs…
    0
  • Drew Altdo
    [quote="Michael611" wrote:
    Same thing here!
    Please fix..
    Tried deleting the cookies, reinstalling, etc.
    but it's persistent....
    Michael


    Which is the same thing? Currently this thread has mentioned two distinctly separate issues, the website load error as per the OP (fixed by deleting cookies in your browser) and the "Update Prompt" for 5.2.1 despite already running 5.2.1 (still under investigation as it is not a universal issue).
    0
  • Paul Steunebrink
    I think I have a similar update issue.
    http://i1106.photobucket.com/albums/h366/Paul_S57/CO521ProUpdate.png
    0
  • Dimitri Lowette
    It's the same with me, everyday telling me that there is a newer version!!!
    D.
    0
  • fabrizio cicconi
    yes,
    the same as me.
    0
  • fabrizio cicconi
    the same with me too!
    0
  • Drew Altdo
    Not sure why it is happening on some and not others. If a few of you could create support cases we can try to dig deeper.
    0
  • Fabrizio22
    Me too. 521 installed and ask for upgrade.
    Fabrizio Bertoldo
    0
  • Marco21
    +1 here.

    - Marco.
    0
  • Paul Steunebrink
    [quote="Drew " wrote:
    Not sure why it is happening on some and not others. If a few of you could create support cases we can try to dig deeper.

    Created a support case. Hope more will follow to help you solve this.
    0
  • Michael1411
    [quote="Paul_E" wrote:
    [quote="Drew " wrote:
    Not sure why it is happening on some and not others. If a few of you could create support cases we can try to dig deeper.

    Created a support case. Hope more will follow to help you solve this.


    Also created a support case, and I really hope this annoying problem can be solved.
    0
  • Drew Altdo
    Thanks everyone for for bringing to our attention. This has been resolved and was a simple typo on our end.
    0
  • NN247001UL
    Great! What's the fix? Can I turn update notification back on yet?
    0
  • Paul Steunebrink
    [quote="Brion " wrote:
    Great! What's the fix? Can I turn update notification back on yet?

    Well, if you have the guts to do that, go for it!!!
    With other words, the answer is yes. The fix was on the Phase One server side.
    0

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