Final appeal for UI work on the update
[quote="Drew" wrote:
In terms of the GUI, I can understand your concern but in the grand scheme of things this is quite minor.
I think these are about the most depressing words I can ever see coming from a programmer.
You guys spend your time looking at the code. We spend our time looking at the GUI.
Right now the GUI is competing with my images for my attention, not supporting it.
A distracting or awkward GUI is going to enhance the dissatisfaction that anyone feels with an app. My advice to you: consider the GUI as important a part of the software as making it load files .2 of a second faster, and get that GUI design squared away quickly.
By comparison I'll say this: Drew, give me your office address and I'll drop by one afternoon and paint your walls Hot Pink with Green polka-dots, your office Lobby Black with Orange stripes, and the toilet will become a lovely shade of Screaming Yellow-Lime. Then I'll come back a week later and we'll discuss how minor the face of the working environment (GUI) is.
Sorry to be so strident, but please do not underestimate the importance the face of the app in the 'grand scheme of things'. Good luck with the update, I'm looking forward to it.
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Bravo Kent!
That quote made me feel ill when I read it.
These guys need to realize they are making this for US...not for them! I have never had such a hard time dealing with a software company as I have with Phase One.0 -
Gentlemen,
If you feel the software needs a facelift, create a support case and let us know what you want. Right now we are working to improve functionality, we'll address cosmetics when we can.0 -
Drew, you should be facilitating dialogue here, not directing it elsewhere. I think there's enough evidence on this forum concerning user's feelings about the GUI that you can figure out what users want. Perhaps a support case submitted by a Phase One employee would be more beneficial than from an actual user. 0 -
Drew
Why do you insist on calling the unfinished GUI a cosmetic issue? There have been dozens of well-articulated comments on the problems of the GUI and how it actually affects real users, so why do you think it is so unimportant? The GUI is as fundamental to any user experience as performance issues, yet you insist on brushing the problem under the carpet as if users are unimportant, when in fact it is they that actually buy the product. If users don't like what they see on the screen, they are not going to persevere long and simply go elsewhere. I am really looking forward to the update, as basically I like the software and its way of working, but at the moment the GUI has many holes in - as has been amply discussed on this forum so I won’t repeat it.
Please work on the GUI soon.0 -
Just a cosmetic issue? The UI is a VERY important piece of the software... it is how we "interface" to the software and is the "face" of the product. Its the first impression you get - the cover of a book or the food on the plate - its how we USE the software.. if it is bad, then even the most impressive functionality gets overlooked and no one wants to use it. While I'm sure this isn't easy - providing user controlled themes, colors and controls is vital to flexible software... you may wish to rethink it because if the software is not user friendly - all the fixes you put into the next release will still be tainted by an unfriendly interface. Just my opinion...
Also - how many UI support issues do you really want? As mentioned, there is enough discussion in the forum to already highlight the weaknesses and suggested improvements... you want more support tickets with the same details?0 -
Agree with both points above... 0 -
Phase One considers this forum as peer to peer. They DO NOT consider any of our discussions as an important part of the process to fix/improve Media Pro. So is it making sense now? We are talking to ourselves!
If you want them to consider anything you have to say....you have to start a support case.
So if 250 people are having an issue and all they do is post it here....it goes unanswered!
I guess they want 250 individual support cases to deal with.
If there was a "Community manager" they could take our issues and compile them into one thread that everyone could review. If your problem is on the list then you don't need to start a support case. If they need more info the Community manager could post a request for more info from those effected.
As it is we are simply talking to each other with Drew monitoring us so we don't talk dirty or post anything offensive.
I'm not picking on you Drew....you are just doing what you were told to do.0 -
I personally do not find a problem with the GUI, it is basically the same neutral scheme of black, gray,white text with orange text of selected tools, as found in capture one pro,I for one am not interest in a pretty face, there are crashes, sort tools that want work,my raw files will not render properly and a host of other problems,so please guys let phase one devote all their energy to correct the problems of functionally first then deal with the issue of GUI later,maybe they will let the user confrig. to their liking. To worry about GUI at this point is like putting lipstick on a pig. 0 -
[quote="macsrock" wrote:
I have never had such a hard time dealing with a software company as I have with Phase One.
macsrock, obviously you've never communicated with Adobe... 😊
Phase1 seems pleasant so far, though clearly they're under a ton of stress at the moment. Most software gets just written off after it lingers for a few years with Microsoft so its an epic task they've taken on, and I can only imagine was pretty contentious decision within the Phase1 dev dept to even attempt the purchase and dev of this... its a noble task though...[quote="drew" wrote:
Icreate a support case
Drew, Thanks for the response. Do you really think individual tickets are really the way to go for UI work? Isn't that system set up more for qualifiable specific bug issues? Is there a category in the ticket creation system for UI dev?
From what I can gather on this forum the broad general consensus is that the current UI is not exactly successful. Are you not getting that feeling?
My suggestion is this: if you're actually interested in hearing feedback about the UI then perhaps it would be a productive idea to form a closed forum thread comprised of a selection of the people who are most vocally pleased with the UI and those who are the most displeased, and let them discuss it with actual input from the developers & designers who are working on the UI. Consider it a focused Focus Group... that would keep it off the main boards and keep it focused, and I think the artists and the developers would probably learn a lot.0 -
Phase One chooses to use forums in this manner.. personally - I think it a rather poor way to run a business. I agree with the idea of a community manager - someone who is a go between and gives the users *hope* that something is being done and their ideas/complaints/praise is heard and acted upon.
But - I've seen this before and it is always a major fail... ACDsee does the same thing... user to user help is great.. .but when a product is THIS bad - someone from the company needs to be on-board to help.
And to the user who thinks the UI is good... I have a 1972 buick I'm looking to sell... the engine starts (after about 10 turns of the key), there is some ugly smoke that shoots out the tailpipe and although there is some metal left - it is rusted, peeling and a putrid shade of black/grey and dull orange.. Enjoy the car!0
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