C1 won't process files

NNN634650999831282398

• March 15, 2012 12:40

C1 won't process files created with any camera (iQ160 (multiple body/backs), p25)
New captures get endless progress wheel spinning on the upper toolbar.
MacPro running 10.6.8
C1 DB 6.3.3
1Q160, firmware 2.0.1
Everything was running fine until it wasn't. No changes have been made to my system.
Thoughts?

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• 

  Paul Steunebrink

  • March 15, 2012 12:59

  Clean the batch queue history from the Batch tool, History tab, for a start.

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  Jim_DK

  • March 15, 2012 14:21

  In addition to Paul's suggestion delete the following (locations are described in detail the KB link)
  
  http://www.phaseone.com/en/search/artic ... nguageid=1
  
  1. Delete prefs (step 5)
  Try again, if it still will not work:
  2. Remove and rebuild the recipes (step 6 - With Capture One quit, remove contents of recipes folder)
  
  If you require further assistance please crate a support case and I will assist you.

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