Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

I can no longer open Capture One

Jean1
Hi,

Capture One 7.1 Pro 64-bit under Windows 7 Pro 64-bit.

When I open Capture One, the splash screen appears, the program loads for a moment then closes by itself.

Any help welcome.
0

Comments

5 comments

Date Votes
  • SFA
    Jean,

    Are you using sessions or a catalogue?

    Are you clicking in Icon to start C1?


    Grant Perkins
    0
  • Jean1
    I have tried various possibilities : clicking on an icon, clicking on an icon while pressing the Shift key, clicking on the CaptureOne.exe file ...

    I have reinstalled the programme over the existing one. Next, I will try to do a complete uninstall then reinstall.
    0
  • SFA
    If you are using sessions try navigating to a session (not the last one you were editing) and clicking the .cosessiondb file related to the session.

    It could be something like a small corruption of some sort in the last edited session that C1 will try to load.

    Or it could be something in preferences.

    If you are not using the Pro version (I.e you have installed Express, or the system thinks you have) this may not work. Likewise if your system is trying to start the DB version for some reason.

    Did naything unusual happen when you last closed C1?

    Have you updated anything else on the system since you last closed C1? (WIndows update?)

    I assume you have tried a simple complete shutdown of the machine and a re-boot?

    Also, juat to be sure, the program does actually close? It's not that it self minimises or moves "off screen" as can sometime seem to happen when the system thiks it might be running multiple monitors? (Just checking since we can't see what you can see!)

    The Windows Events log might also offer some clues.

    HTH.


    Grant Perkins
    0
  • Jean1
    [quote="SFA" wrote:

    Have you updated anything else on the system since you last closed C1? (WIndows update?)
    Grant Perkins

    Grant, you guessed right : it happened after a Windows update indeed. Strangely, the update changed the set up of my desktop and obviously did a few things in Capture One too.

    I finally did a "clean" uninstall, rebooted and reinstalled. Everything is back to normal now.

    Thanks for your help.
    0
  • SFA
    [quote="Jean1" wrote:
    [quote="SFA" wrote:

    Have you updated anything else on the system since you last closed C1? (WIndows update?)
    Grant Perkins

    Grant, you guessed right : it happened after a Windows update indeed. Strangely, the update changed the set up of my desktop and obviously did a few things in Capture One too.

    I finally did a "clean" uninstall, rebooted and reinstalled. Everything is back to normal now.

    Thanks for your help.



    Glad that worked Jean.

    As a matter of fact I have a new machine on which I installed V7.1 just 2 weeks ago.

    Although the machine is, apparently, new, the first look at Windows update suggested 51 important updates and 4 optional.

    So I ran the process. Some updates were downloaded but failed to install. I rebooted the system as instructed and ... the Windows load stopped. Windows 7 background graphic screen but no login and no response to any keys at all.

    After several power off re-boots and a lot of messing around (the support guide was not exactly the same as the way interrupting a re-boot was implemented) I managed to find Safe Mode. Played around a while. Found nothing obviously wrong. Eventually decided to try another full windows re-boot and it came up in full working order. No problems with C1 either. The controlled shutdown from Safe Mode seemed to have cured the problem.

    There are so many ways in which things, often almost unseen, can make our systems go wrong that I sometimes wonder whether it is simply miraculous that anything works at all!

    Grant Perkins
    0

Post is closed for comments.