6.01 crashed my computer twice

I was fine with 6.0 but 6.01 keeps crashing. I submitted it to the tech support but since I am impatient, I am also posting it here. Here is the crash report if anyone can decipher it:

Interval Since Last Panic Report: 820707 sec
Panics Since Last Report: 2
Anonymous UUID: 19A9D1F2-D85E-408F-A68F-E0F1392AAF4C

Wed Dec 15 19:45:31 2010
panic(cpu 0 caller 0xffffff8000224cc3): "pmap_flush_tlbs() timeout: " "cpu(s) failing to respond to interrupts, pmap=0xffffff800067d900 cpus_to_respond=0x100"@/SourceCache/xnu/xnu-1504.9.17/osfmk/x86_64/pmap.c:2710
Backtrace (CPU 0), Frame : Return Address
0xffffff80d3c638b0 : 0xffffff8000204b99
0xffffff80d3c639b0 : 0xffffff8000224cc3
0xffffff80d3c63a20 : 0xffffff800022643e
0xffffff80d3c63aa0 : 0xffffff800021b0f9
0xffffff80d3c63b10 : 0xffffff8000218065
0xffffff80d3c63c10 : 0xffffff8000218467
0xffffff80d3c63c40 : 0xffffff80002a5907
0xffffff80d3c63d50 : 0xffffff80002747a5
0xffffff80d3c63e20 : 0xffffff8000291c13
0xffffff80d3c63e60 : 0xffffff80002053ba
0xffffff80d3c63e90 : 0xffffff80002029eb
0xffffff80d3c63ef0 : 0xffffff8000273736
0xffffff80d3c63f60 : 0xffffff80002c2099
0xffffff80d3c63fa0 : 0xffffff80002e2964

BSD process name corresponding to current thread: Capture One

Mac OS version:
10H574

Kernel version:
Darwin Kernel Version 10.5.0: Fri Nov 5 23:19:13 PDT 2010; root:xnu-1504.9.17~1/RELEASE_X86_64
System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 3580197689468
unloaded kexts:
com.apple.driver.AppleIntel8254XEthernet 2.1.1b7 (addr 0xffffff7f80f86000, size 0x122880) - last unloaded 130873557812
loaded kexts:
com.apple.filesystems.udf 2.1
com.apple.driver.AppleBluetoothMultitouch 54
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.kext.ATIFramebuffer 6.2.4
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleUSBDisplays 283
com.apple.ATIRadeonX3000 6.2.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.MaxTranserSizeOverrideDriver 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.Intel82574L 2.1.4b1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBUHCI 4.1.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleBluetoothHIDKeyboard 141 - last loaded 14341963386
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IONDRVSupport 2.2
com.apple.kext.ATI5000Controller 6.2.4
com.apple.kext.ATISupport 6.2.4
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.9fc4
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacPro5,1, BootROM MP51.007F.B03, 6 processors, 6-Core Intel Xeon, 3.33 GHz, 10 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: ATI Radeon HD 5870, Display, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N, 3.71 GB
Serial ATA Device: Corsair CSSD-F120GB2, 111.79 GB
Serial ATA Device: WDC WD1001FALS-41Y6A0, 931.51 GB
Serial ATA Device: WDC WD6402AAEX-00Z3A0, 596.17 GB
USB Device: WD10EAVS-00D7B1, 0x13fd (Initio Corporation), 0x1340, 0xfd300000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9120, 0xfd100000
USB Device: ImageMate CF Reader/Writer, 0x0781 (SanDisk Corporation), 0x9219, 0xfd110000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9220, 0xfd130000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000
FireWire Device: built-in_hub, Up to 800 Mb/sec

Lionel12

December 16, 2010 14:27

Hi. The best you can do is to email us using the crash reporter. Through this we get all the needed information.

Through support you can also submit specific images, helping us solve the problem.

-Lionel

John Wildgoose

December 16, 2010 14:57

I've now had six crashes in half as many hours.

Now reverted to 6.0.0.0.Oooh for a reliable bit of software...

Joao Manuel

December 16, 2010 15:28

If you could tell what exactly you do when these crashes happen? (changing adjustments, capturing, etc...)
And do you have OpenCL turned ON/Auto?

December 16, 2010 15:43

Hi
Open CL is Active.

I've been editing and correcting images in a folder on the Mac's hard drive. It's pretty random. Rating images, coreecting tone and colour, movign between images (rpeview rendering?). None of the crashes seem to be triggerd by processing files or building borwsers. So I don't recognise any pattern in the crash/function.

Id rather not turn off CL as it's supposed to help the app work faster. Which is why I spent so much on the Mac! Turning off Open CL is like fitting a catalytic converter to a fighter jet: kind of point defeating.

So I'd rather you test the program and then issue a fix with Open CL acitvated. Harsh perhaps, but we paid for V6, we shouldn't really be beta testing it for you guys! 😉

December 16, 2010 16:09

It would be great to see if the system crashes still happen after you turn off OpenCL (just for testing purposes).

Drew Altdo

December 16, 2010 16:11

[quote="John16" wrote:
...we shouldn't really be beta testing it for you guys! 😉

Don't worry, you're not 😊. This is likely something that we can find a definitive cause for, please create a support case and get us details so we can get to it the right way.

December 16, 2010 16:16

Case is already lodged with you. I've been advised to make a clean install. The link tells me to deactivate the software, but I guess i can miss that bit and just clean out the folders, right?

I'll do this first, but I'm still loathe to trun off Open CL

Nicolas

December 16, 2010 16:25

[quote="John16" wrote:
I'll do this first, but I'm still loathe to trun off Open CL

Hmmmâ€¦
you should turn it off, it changed my life and now C1 is faster than ever with no crash and almost instant refresh of previews on a 30" monitorâ€¦ 😊 (prefs set to 1600 pix for previews)

December 16, 2010 16:50

[quote="Nicolas" wrote:
[quote="John16" wrote:
I'll do this first, but I'm still loathe to trun off Open CL

Hmmmâ€¦
you should turn it off, it changed my life and now C1 is faster than ever with no crash and almost instant refresh of previews on a 30" monitorâ€¦ 😊 (prefs set to 1600 pix for previews)

REALLY!?!!

I'm so truning it off then!

thanks Nicholas

December 16, 2010 16:54

[quote="John16" wrote:
[quote="Nicolas" wrote:
[quote="John16" wrote:
I'll do this first, but I'm still loathe to trun off Open CL

Hmmmâ€¦
you should turn it off, it changed my life and now C1 is faster than ever with no crash and almost instant refresh of previews on a 30" monitorâ€¦ 😊 (prefs set to 1600 pix for previews)

REALLY!?!!

I'm so truning it off then!

thanks Nicholas

I hope it will solve your issue as it solved mine 😉

keep us updated if it works or notâ€¦
(PS after turning OpenCL off in the pref, you should restart C1)

Maggie12

December 16, 2010 21:26

For me, it crashed right when I tried to open it for the first time and then I was just clicking on thumbnails.
I was advised by tech support to turn off OpenCL. I didn't have any of these crashed with version 6.00. I would rather not have to turn off OpenCL, won't this affect the performance? I downgraded to 6.00 and no crashes. So, I am not sure what the OpenCL improvements are in v6.01 but they are not working for me.

December 16, 2010 22:31

It is not clear if you tried turning off OpenCL in 6.0.1 and if you did if that fixed the crashes...

December 16, 2010 23:26

Sorry, I did but I've been extensively testing and having reinstalled 6.0.1, turned off the OpenCL it seems to be working rather wonderfully now, and as Nicholas stated, the previews are much quicker, as is the processing (seemingly, although I need to check this with standard TIFF output as I've been running JPGs out for a book).

All good it appears.

I've also lost all those garbled data issues too, [edit] apparently this is called "kernel panic", but having never been in the armed services I'd not know who this was, but I'm glad he's shipped out.

Thanks for your interest and help. I'll close the support ticket too

December 17, 2010 12:46

I didn't. I downgraded to 6.00. I don't want to sacrifice the performance. The 6.01 improvements are not big for me so I will stick with 6.00 and wait for 6.02 and see what happens.

December 17, 2010 19:34

[quote="Maggie12" wrote:
I didn't. I downgraded to 6.00. I don't want to sacrifice the performance.

Turn off OpenCL... performance might improve. Won't know till you give it a shot.

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